Conversational & voice
We are at the dawn of an era in which conversational UI will take on a central role in almost all conversations – first those between human and machine, and then as a type of personal assistant for people amongst themselves.
Data suggests that voice interfaces and digital assistants like Google Assistant and Amazon Alexa will continue to grow to 8 billion in use by 2023. Voice assistants will change how brands reach consumers and interact with them and will tip the scale in our very visually oriented, interactive culture.
The rise of voice assistants has created the need for conversational design to help define the interactions between the user and a conversational agent based on how people communicate in real life. Businesses must consider not only the visual and physical elements of their user experience but also the aural and verbal ones. In voice-driven interfaces, rather than designing on a physical “canvas”, experiences need to be designed on a verbal canvas. Conversational experiences need to exist across platforms and devices from mobile to web to smart speakers to smart TVs.
How can we help
Designing a conversation is a lot of work. It has to feel as natural as possible and make it easy on the user to get what they need. That’s where we come in. Our design teams can help your brand bridge the gap between machine and human with a conversational digital experience that will appeal to your customers. We help you build and design conversational experiences that will get increasingly better at knowing how to approach various situations and conversations with your customers. Making appointments, planning and booking a trip, ordering groceries – all without a human. Language as an API between everything: from human to machine, from machine to human and from machine to machine.
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