CONCORDIA selects DEPT® as partner for new digital experience platform
CONCORDIA, one of Switzerland’s leading health insurance providers, has selected DEPT® as its new digital partner to modernise and optimise its online experience.
Over the coming years, DEPT® will lead a comprehensive digital transformation across strategy, UX design, content, and technology, delivering a modern, cloud-based platform that adapts to customer needs.
Redefining access to digital healthcare
The Swiss insurance industry is undergoing a digital transformation, and CONCORDIA aims to shape this evolution actively with a clear vision to create a digital presence that is simple, user-friendly, and future-proof. The new platform will strengthen CONCORDIA’s technological foundation while responding to evolving customer requirements, AI capabilities, and improved accessibility and performance. In the selection process, DEPT® impressed with its holistic approach, the integration of strategy, design, and technology, as well as proven expertise in Adobe Experience Manager, cloud architectures, accessible digital design, and deep knowledge of data, SEO, and GEO.
“With this partnership, CONCORDIA is laying the foundation for the next chapter of our digital transformation, We’re creating a digital experience that is intuitive, inclusive, and deeply customer-centric, strengthening the CONCORDIA brand.
”Benjamin Heimgartner, Head of Marketing, CONCORDIA
Shaping the future of healthcare
At the heart of the project is customer proximity: the new website aims not only to make complex insurance information easier to access, but also to place strong emphasis on personal consultation, whether online or at one of the 160 locations across Switzerland and the Principality of Liechtenstein. With the new platform, CONCORDIA is migrating to Adobe Experience Manager in the cloud, combining user-friendly design with modern architecture and flexibility – enabling users to access the information and services they need more easily and quickly.
“This collaboration represents trust created through design and technology. Together with CONCORDIA, we’re developing a platform that combines empathy, simplicity and performance – setting new standards for digital experiences in healthcare.
”Yann Wanner, Director of Business Development at DEPT® DACH
Through this partnership, DEPT® strengthens its presence in the healthcare and insurance sector and continues its success story in the DACH region with projects for Lufthansa, BioNTech, Mammut and Switzerland Tourism.
