The road to AI for customer service
Transcending the term buzzword, AI has proven it’s here to stay. It is manifesting itself in many different ways; from futuristic ‘robots are taking over our jobs’ visions up until basic voice search solutions. It’s easy to feel lost in the search of how AI can be of any help for your business right now. The technology has been around for decades, but practical solutions for marketing are fairly new. So, is it necessary to invest in heavy machinery to be able to use AI? Luckily, the answer is ‘no’. Because by bringing it back to machine learning there are plenty of possibilities available right now.