24/7 Managed Services
With technology becoming more important than ever, onsite difficulties and downtime can have a significant impact on your business. Outsourcing your IT operations helps you to bring the best experts to your team.
With this in mind, Dept provides around the clock support and managed services, giving your business the peace of mind that its online operation is up, running and making money. Moreover, we can provide the training required for your staff that keeps your business ahead of the curve.
International infrastructure support
The sun never sets for global companies. Our international reach allows us to provide 24/7 management for any territory and language. Dept’s Infrastructure support specialists are always on hand to manage and problem-solve any issue your business could face when running websites, commerce platforms, and digital infrastructure.
By taking end-to-end responsibility for the platforms, we can drive down your total cost of ownership and help you get more from them at the same time.
Rapid response help desk
Our help desk, staffed by trained experts on leading digital platforms, provides 1st to 3rd line support. They are always on hand to resolve urgent incidents and help you to make content and website updates. In addition to this, teams are also on hand to action small enhancements and change requests and manage your release and deployment schedule.
Whether your business needs support for its in-house DevOps team or a fully managed solution, you can always call on our team for a fast resolution to any technological challenge the business faces.
Hosting & maintenance
Our infrastructure support specialists can manage the hosting of your websites on a global basis. We proactively perform maintenance on your infrastructure, monitor key performance measures, and provide full service and availability reports, giving you the peace of mind that your e-commerce platforms are always in tip-top shape.