Salesforce offers a uniform customer experience
Salesforce’s practical solutions for commerce and marketing are used successfully by many organisations. Commerce Cloud offers an ideal platform for doing business with Commerce and Marketing Cloud. The platform cleverly applies customer data across all of your channels and communications. As a Salesforce partner, Dept supports brands with their strategy, implementation and execution.
Personalise your customer journey
Salesforce Commerce Cloud offers customers a uniform experience throughout their entire journey. This creates a personalised experience for consumers resulting in more relevance and sales and higher customer satisfaction. Producers or brands that want to sell directly to consumers (D2C) will find Commerce Cloud to be a practical solution which allows them to create a complete platform. Here are a few examples of the program’s functionalities:
- Limitless accessibility – The product range, promotions, customer service and orders placed can be consulted from every channel: web, social, mobile, shop and e-mail.
- Salesforce Marketing Cloud – Salesforce Marketing Cloud is the perfect solution to grow your brand awareness and revenue. B2C marketers can use this aspect to efficiently create campaigns and build customer relationships This way you can integrate media purchasing with customer data and personalise engagement across all channels. Making customer communication one-on-one more relevant and valuable.
- Salesforce Pardot – Salesforce Pardot is specifically for B2B marketing automation. Companies with long sales funnels can use this tool as a practical solution for both lead gen and marketing.
- Salesforce Order Management – Salesforce Order Management is especially useful for big international e-commerce companies. It offers a way to ensure customers’ orders are processed correctly, fulfilled in a timely manner, and that returns can be handled with flexibility and ease.
The Dept Approach
At Dept, we combine creativity and data with technological solutions such as Salesforce to help organisations grow and accelerate. Below are five reasons why Dept is the ideal partner to get the most out of Salesforce:
- Salesforce Gold partner: This status guarantees high customer satisfaction and successful implementation of Salesforce. We support companies with every aspect of implementing Salesforce Commerce Cloud, Marketing Cloud and Pardot. From strategy to establishing and optimisation. We can help with running daily campaigns, setting up a digital strategy and ensuring an efficient Salesforce setup.
- Knowledgeable and experienced: We have been working successfully for many years with a large range of technology leaders. With our wide array of experience, we can help a broad range of customers to embrace digital.
- Full approach: As a fully integrated digital agency, we can support your company with SEO optimisation, creative campaigns, e-commerce, strategy and organisation, branding, data intelligence and more to help you grow and develop.
- Widely deployable: Our teams have broad experience with both the technical aspects of a commerce system and in setting up the organisational processes to use Salesforce successfully. In addition to projects, we can also temporarily reinforce an existing team with our specialists.
- Knowledge specialist: We don’t just keep our years of expertise in designing experiences, extensible architecture and integration of technology to ourselves. We share our knowledge as a Salesforce expert in in-depth blogs in which we look at practical challenges. Please see below for examples of client cases and stories.