Roundtable: Unlocking CX excellence with journey management

– Date: Thursday 28 March
– Time: 15:00 – 18:00 (CET)
– Location: DEPT® Amsterdam (Generaal Vetterstraat 66)

Revolutionizing customer experiences, leading brands are leveraging advanced journey management strategies. Explore the intricate process of tracking, organising and designing each interaction between the customer and your organisation. DEPT® and TheyDo invite you to a dynamic afternoon filled with in-depth discussions, real-life case studies, and insights from guest speakers who have navigated the challenges and triumphs of implementing journey management. This exclusive event focuses on bridging the gap between strategy and operation, catering to individuals at every stage of execution. Limited slots are available — secure your spot now for actionable insights that will enhance your journey management and elevate your CX strategies.

Featured roundtable topics:
– Journey management: an exploration of the proposition and approach
– The strategic and operational process to implementation
– A data-driven approach: streamlining quantitative & qualitative data

Further details on content will be provided after registering and as the event date approaches. Sign up and join us for an afternoon filled with inspiration, concrete advice, and tasty snacks and refreshments.

Meet the roundtable hosts

Boudewijn Smit

Principal UX Strategist at DEPT®

Jochem van der Veer

CEO & Co-founder at TheyDo

Cristian van Nispen

Data Director at DEPT®

Lisse Mastenbroek

Head of Strategy at DEPT®

Radoslav Gulekov

Global Service Design Lead at Randstad