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DEPT® Talks: Next in Customer Experience

Date

November 08

From

9:00 – 11:00

Where

Livestream

Fabio Martini
Fabio Martini
EMEA Member Marketing and Strategy Sr Manager at Nike
Annemarie Joosen
Annemarie Joosen
Lead Reizigers ComIt at Dutch Railways
Ryely Newman
Ryely Newman
CRM & Loyalty Lead at VanMoof
Johanne Bruun Rasmussen
Johanne Bruun Rasmussen
Designer and Partner at Hello Monday (part of DEPT®)
Steven John Denekas
Steven John Denekas
VP of Creative at BASIC/DEPT®

Customer experience has been a mainstay for years in consultancy reports and marketing strategies. No digital transformation is complete without a solid customer experience.

There’s a reason why half of all marketeers indicate that for the coming 2 years, CX will be their main strategic priority to realise growth and continue to retain customers. After all, fulfilling your brand promise with a consistent and distinctive customer experience is key to achieve sustainable success.

Still, many organisations are struggling to offer (potential) customers a consistent and distinctive experience throughout the entire customer journey. All because of the absence of clear leadership, departments operating in silos, and a lack of insight and overview.

So it’s high time to deep dive into CX at our DEPT® Talks: Next in Customer Experience. On the agenda:

Who’s making it work
Find out from prominent companies how they have transformed (and are transforming) into a client-driven organisation. What’s their approach, which hurdles are they facing, and how do they make sure their organisation actually changes?

How it can be done
Learn from new players how they’re using customer experience to disrupt existing markets and realise growth.

What’s happening now
Get to know the latest trends and developments when it comes to customer experience. What are the newest insights, and which tools and methodologies are shaping the most recent standard?
 
Sign up now and join us virtually on November 8th from 9:00 to 11:00 CET for an inspiring session full of CX insights.

See full programme here.

Date

November 08

From

9:00 – 11:00

Where

Livestream

DEPT® Talks: Next in Customer Experience

Date

November 08

From

9:00 – 11:00

Where

Livestream

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