DEPT®/Client Services

Account Director | Personalized Content Team

Offene Stellen in: Toronto

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Abteilung Client Services

Vertragsart Employee

Account Director | Personalized Content Team


We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients‘ problems, no matter where you are in the world.  

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior’s, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

**Please note that this Account Director position is a 6 month fixed term contract opportunity.


As an Account Director you will be responsible for building strong relationships with clients at all levels including strategic input and overseeing the delivery of a wide variety of substantial integrated campaigns. You will also be overseeing different workstreams to ensure efficient, accurate, and smooth delivery between all teams. You may be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the client services and the senior design team. You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries and profitability without compromising the creative integrity. Therefore, you must be a great team player with strong interpersonal skills. You will be highly organised, with a strong attention to detail and great time management skills, being able to juggle several projects and priorities at once at different stages of the process. You will be able to work under pressure and meet deadlines with ease and efficiency. You are ambitious with the ability to think strategically, contribute something new to the agency and be a strong communicator with tenacity to learn and deliver. You will also have the opportunity to impact the growth of this fast growing ambitious company with real prospects to grow the job with the success around you.


  • To manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
  • To liaise with clients and manage their expectations.
  • To relay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
  • To ensure client requirements are met whilst protecting DEPT® values/brand.
  • To support the senior team with administrative tasks. 

  • To build a full understanding of the clients’ business, strategies, objectives, brand,
audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser. 

  • To build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation. 

  • To work closely with creative and strategy teams and to have oversight of all statements of work/proposals as well as all content production for clients. 

  • To ensure the right DEPT® team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget. 

  • To ensure a good knowledge of all DEPT® products and services and actively promote them to clients. 

  • To report back to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively. 

  • To direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process. 

  • Hold key new business development responsibilities, working with others in the team to proactively seek new opportunities for the business. Writing proposals and creative treatment. Contributing to winning new business. 

  • To ensure processes are followed and that there is consistent professional delivery (to brief).
  • Managing workflows. Lead Account Direction best practice within the Agency. 

  • To maintain a strategic overview of key accounts and their markets – running regular internal client-facing account reviews. To prove how we are meeting our clients’ 
objectives through metrics,feedback, research, etc. 

  • To oversee the client contract, to proactively manage the account and resources to maximise profitability. To be responsible for cost and pipeline management. 


  • Delegate and allocate responsibilities efficiently to manage projects end to end.
  • Interview candidates and hire resources. 

  • Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments. 

  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence. 

  • Identify strengths and weaknesses of team members and suitably make changes if required.
  • Encourage team interaction, boost employee motivation and appreciate team contribution.
  • Match project tasks with opportunities for development so that employee potential is utilised to the maximum. 

  • Manage change and effectively cascade information to teams to ensure smooth execution.


  • Experience delivering broad range of multi-channel marketing communications including digital and direct. 

  • Extremely organised, with the ability to manage multiple projects and priorities simultaneously. 

  • Ability to work under pressure and meet and manage deadlines with ease and efficiency. Highly motivated.
Strong attention to detail.
A personable individual.
  • Excellent verbal and written communication skills.

  • A great team player and team building skills.

  • People management / leadership skills.

  • Excellent negotiator with good networking ability.
  • Ability to communicate effectively with team giving guidance and feedback.
  • Resource management skills and ability to handle complex / sensitive issues.
  • Understanding of the production & interactive processes.
  • Excellent planning and organisation skills.

  • Ability to manage and develop client and supplier relationships.
  • Ability to commercially manage budgets.
  • Proven business development experience and success.

  • Advanced working knowledge of Microsoft Office Packages.


  • 15 days holiday (per annum, pro rata)
  • A flexible, hybrid working policy
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
  • Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!


DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.



At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.



Werde Teil unserer digitalen Zukunft

Wir mögen über die ganze Welt verteilt sein, aber wir arbeiten alle als ein Team. Wir inspirieren einander, arbeiten zusammen, sind innovativ und schaffen gemeinsam Neues.

Entdecke unsere Kultur