A hyper-targeted product launch

Wavin Group is the world leader in plastic pipe systems for residential, non-residential and civil engineering projects, specialising in water management and drainage systems. Established over 60 years ago, today Wavin operates in over 40 markets with 12,000 employees. Wavin turned to DEPT® to help launch a new product, Tapwater, in Norway.

Enhancing digital acquisition

The project was highly complex; Wavin operates in a saturated market and its new product was already offered by its main competitors.

The market structure in this industry is tiered, comprising of two mains segments: the wholesalers and the installers. The decision makers are the large buying groups and wholesalers, who have product teams deciding on which products to carry in their portfolio of offerings. The influencers are smaller plumbers who buy their supplies from wholesale buying groups. The challenge was to get both the wholesalers and the installers to switch to Wavin from its main competitors.

Marketing pull and push had to be created – a pull from the influencers’ side, and a push from the decision makers. It was DEPT®’s task to find a way to do so. The goal of the launch was to strengthen Wavin’s position as one-stop-shop versus its key competitors, and to create sales for the new product.

A campaign framework tailored to audience needs

Project highlights

Business, audience and interaction goals

Connecting with customers

Building the project pipeline


Managing Director, Design & Technology UK

Lizzie Powell

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