DEPT® LIFE: Service Delivery Executive

As a Service Delivery Executive, my role is all about managing websites once they’ve been released from the project teams, which means I have a team of front and backend developers to manage in the DOS team. The DOS team provides support to clients post-build, which can be anything from identifying content issues, small bug fixes to small pieces of work.When we first receive a website in the team it’s my role to coordinate the handover between the teams and organise sprint and release plans. Throughout the lifespan of the client contract, I set up and manage the hours on our internal system so that all developers know what hours are available for each client. 

During the client partnership, it’s important that I keep a close relationship with the Digital Consultant on the account, so I have a weekly call to check in with them to ensure they are all up to date on the client relationship. These calls tend to be centred around upcoming work they’re managing and any impact to the DOS team. Additionally, I would raise if there are any issues, how we’re tracking on sprints and if the client has noted any future opportunities we might need to factor into planning.

Maintaining and managing client relationships is a key element of my role. It’s so important that the client knows about any issues that arise during implementation work. They also need to be aware of what is being worked on each month, so to cover this I create a monthly report that highlights how their hours have been used.

What really excites me about working at DEPT® is the stand out work we produce and the amazing team I get to work with. DEPT® is full of helpful, knowledgeable and approachable people which makes working alongside them a dream. 

There’s been so much I’ve learned since starting at DEPT®! However the stand out for me is learning to make the most of the support that is around. I’m surrounded by a super talented team, so it’s a great opportunity to learn and develop.

The openness and transparency, the skills of employees, the workload vs salary balance and the general atmosphere and ethos at DEPT® is beyond what I’ve experienced elsewhere. 

There’s consistent communication between myself and my line manager, making it clear where my role is going and how I’m progressing. There’s a positive and encouraging attitude across senior management and there isn’t a hierarchical structure that discourages feedback and the progression of junior to mid-level individuals. 

I also love how progressive, future-focused and transparent DEPT® is. We’re always kept in the loop with new acquisitions, hires and exciting projects that have been released.

In summary, you’re treated like professionals, you’re rewarded for your efforts, you’re treated fairly and with respect. 

Want to join the team? Explore our open roles for a world of limitless opportunities.