Senior Account Manager

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more. 

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and an exciting place to accelerate your career.   

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! 

JOB PURPOSE:

As Senior Account Manager, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts.

Working on projects end to end, you’ll develop the strategy for the brands you lead and oversee day-to-day delivery of that strategy; including managing a team. You will represent DEPT® to our clients, adding value to relationships beyond organisational skills. 

KEY RESPONSIBILITIES:

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
• Ensure feedback requirements are met whilst protecting clients values and brand
• Build a full understanding of the clients' business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative and strategy teams and to have oversight of all statements of work
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised
• Mentor, train and manage junior account managers and apprenticeships where available

SKILLS AND PREVIOUS EXPERIENCE:

• Experience managing and leading the end-to-end execution of digital campaigns
• Graduate in marketing or similar field with experience within a marketing function
• Understanding of data-driven direct marketing including email, customer segmentation and onsite marketing
• Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands 
• Ability to write detailed and succinct creative briefs for a range of digital projects 
• Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed 
• Demonstrate flexibility and agile way of working as marketing plans and priorities evolve 
• Organised, with an ability to work quickly and efficiently to ensure deadlines are met 
• Self-starter with plenty of initiative and drive – approaching projects with creativity and innovation 
• Invested in results and demonstration of a can-do attitude
• Strong attention to detail

WE OFFER:

• Healthcare with Vitality or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support 
• Company pension scheme with The People’s Pension
• Enhanced family friendly policies
• A flexible, hybrid working policy
• Ride to work scheme 
• Possibilities to do what you do best and to develop your skills further with training, development and certifications
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun! 
• Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
• Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level  

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. 

Learn more about our diversity, equity, and inclusion efforts here.