DEPT®/Design & UX

Senior Service Designer

Roles open in: Amsterdam, Rotterdam, Maastricht, Veenendaal, Zwolle

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Department Design & UX

Employment type Employee

Senior Service Designer

For our design team, we are looking for a Service Designer! 
As a Service Designer at Dept® you lay the foundation for fantastic digital experiences. 
You are responsible for the context of the experience, by managing the customer journey and materializing your insights into valuable designs. You will work on projects together with Strategists, UX Designers, Visual Designers, Developers and A+ clients. You aim to build digital products and/or services that connect seamless to the user needs and business objectives. 
You support clients to reach their full digital potential and herewith maximize their velocity. 
While doing so, you enjoy working in a dynamic environment with the smartest, funniest and sweetest people the industry has to offer.
This is design at DEPT®:
  • A warm, welcoming and energetic group of creative minds from all across the globe
  • An open environment that is built around creative freedom, autonomy and trust
  • A strong focus on personal growth including a development plan and budget, annual compensation benchmark and personal coaching
  • Projects that fit your ambition and preferred dynamic; from short and snappy projects to longer, in-depth programmes and everything in between
  • Clients like Van Gogh Museum, Inter Milan, Samsung, Smart, Bijenkorf and
  • All the benefits of an international leading agency with the intimacy of a local studio
  • Awarded Great Place To Work in 2022 and certified B-Corp® since 2021
This is what you will do:
  • Inspire clients with your take on trends and market insights;
  • Apply methods to discover their key wants and needs;
  • Synthesise input and user data into customer journeys and blueprints;
  • Manage key stakeholders and drive decision making;
  • Translate opportunities into sensible roadmaps and design briefs;
  • Collaborate closely with designers to convert this into awesome digital products and services.
This is what we expect from our ideal candidate:
  • 5+ years of experience as UX or Service Designer at a digital agency or leading brand of which at least 1 year in a senior, lead or strategic position;
  • Experienced working side-by-side with (UX) designers;
  • Have an understanding of the dynamics at large companies;
  • Demonstrable experience with leading large projects for A-clients;
  • A completed Bachelor or Master degree in a relevant field;
  • Outstanding in spoken and written Dutch and English;
  • Solid presentation and facilitation skills;
And this is what we’ll give in return:
  • An open company culture; 
  • Space for an entrepreneurial mindset;
  • Flexible working hours; 
  • Possibility to work from one of our offices in Amsterdam, Rotterdam or Veenendaal or our hubs in Maastricht and Zwolle (you can pick your location!);
  • Working from home setup;
  • Pension scheme;
  • Possibilities to develop your skills even further via training and certifications; 
  • Healthy and tasty food; 
  • Free Bootcamp training twice a week; 
  • Friday drinks/open bar to wrap up the week; 
  • Great fringe benefits; laptop, mobile phone, NS business card and many other goodies.
About us
Hello, we are DEPT® – an international digital agency with the most experienced thinkers & makers. One agency uniting creativity, technology, and data. Helping reinvent & accelerate your digital reality by creating experiences that people want and businesses need.
At DEPT®, we welcome talent with every nationality, background and orientation. We believe in a workplace in which everyone can be themselves and feel appreciation for who they are and what they do.


Be part of our digital future

We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.

Explore our culture
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