Winning e-commerce strategy is about the 360° customer journey. You need to know where, when and why to sell. Our team of e-commerce strategists places the customer centre-stage, and brings digital technology to every touchpoint.
The future is now
Watch any movie from the early nineties and you’ll notice one thing instantly: no smartphones. At the time, no one dreamed of all of the places customers would one day make purchases. Or that we would be shopping on screens of every size using mobile and wearable tech. And what about voice shopping with Google Home or Amazon Echo?
Flawless user experience
The future of e-commerce is about being everywhere at all times. Because that’s how people are increasingly shopping: fragmented, hopping from device-to-device, and channel-to-channel. Creating a seamless customer journey is the key to generating recurring sales. Therefore, you need to make every touchpoint and every user experience flawless. Buying should be a process where the user interacts with the brand in ways we’ve never imagined. But often that’s easier said than done.
Our Dept process
From UX design to online checkout to loyalty programs to fulfilment and returns, as stated: a winning e-commerce strategy is about the 360° customer journey. Knowing where, at what moment and why to sell is vital. Our team of e-commerce strategists places the customer the centre-stage, and brings digital technology to every touchpoint. We help you go to market faster and smarter, and integrate with platforms like Amazon and eBay. To get more from your wholesalers, distributors and retailers, and to use customer data to grow faster and more efficiently.