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Support

Dept support services

In order to ensure that all implemented systems and features are up-to-date and working excellently we support our clients with ongoing technical maintenance. We’re here for you 24 hours a day, 7 days a week all year round.

Optimisation of performance

Performance and stability are two major influencers in the shopping experience of your customers and your conversion rate. We optimise performance and take care of the functionality and reliability of your systems. This allows you to focus on core business activities without having to stress about any technical bumps in the road.

Our Dept process

Working closely with our solution consultants, developers and designers and experienced support engineers we constantly monitor your system’s performance. We regularly inform you about potential improvements and new features that could improve your system as well as interesting industry trends.

Our support services include:

  • Administration of testing and development environment
  • Regular updates of tools and plugins
  • Assignment of new change requests easily through the ticket system
  • Proactive monitoring of the key shop processes and functionalities, as well as all integrated third-party systems
  • Performance and reliability monitoring, proactive log file monitoring and investigation of error rates
  • A/B testing
  • Store management
  • Technical maintenance
  • Design production
  • Marketing and media planning
  • Web analytics and data analysis
  • Conversion rate optimisation

Questions? We are here to help!

Latest Work