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Salesforce

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Salesforce’s practical solutions for commerce and marketing are deployed with success by many organisations. Commerce Cloud offers an ideal platform for driving e-commerce and Marketing Cloud cleverly applies customer data in all channels and customer interaction. As a Salesforce partner, Dept helps companies with strategy, implementation and day-to-day execution.

Salesforce Commerce Cloud offers a uniform customer experience throughout the entire customer journey. The product range, promotions, customer service and placed orders can be viewed from any channel: web, social, mobile, shop and e-mail. This creates a personal experience that results in more relevance, a higher turnover and increased customer satisfaction. Manufacturers or brands that want to sell directly to consumers (D2C) find in Commerce Cloud a turnkey solution to create an end-to-end platform.

For growing your brand awareness and sales, Salesforce Marketing Cloud is the right solution at hands. B2C marketers use it to efficiently create campaigns and build customer relationships. This allows you to integrate media purchasing with customer data and personalize the engagement on all channels. Your customer communication becomes 1:1, relevant and valuable.

Specifically for B2B marketing automation, there is Salesforce Pardot. B2B companies with a long sales process appreciate Pardot as a suitable solution for lead generation and marketing.

Our approach

Our goal is to realize the growth targets set by our customers. For this, we combine creativity with development and data science. We support with every facet of Salesforce Commerce Cloud, Marketing Cloud and Pardot. From strategy to implementation and optimization. We run daily campaigns for our customers, craft digital strategies and we ensure an efficient Salesforce implementation. Dept, through its subsidiary Be Excellent (part of Dept), is a Salesforce Gold partner. This status guarantees high customer satisfaction and a successful implementation of Salesforce.

We help a variety of clients with Salesforce, such as Panasonic, O’Neill, Rituals, BPD and Kempen.

Questions? We are here to help!