{"id":4270332,"date":"2024-09-10T11:47:43","date_gmt":"2024-09-10T09:47:43","guid":{"rendered":"https:\/\/www.deptagency.com\/experiencia-del-cliente\/"},"modified":"2025-10-31T22:33:20","modified_gmt":"2025-10-31T20:33:20","slug":"experiencia-del-cliente","status":"publish","type":"page","link":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/","title":{"rendered":"Experiencia del Cliente"},"content":{"rendered":"<div class=\"block-title-block\">\n\t<h1\tclass=\"text text-sans-100 block-title-block__title is-bold-sans\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><span class=\"is-bold-sans\">ASEG\u00daRATE QUE M\u00c1S PERSONAS <span class=\"is-fancy-serif\">pasen tiempo contigo<\/span><\/span><\/h1><p\tclass=\"text text-sans-28 block-title-block__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.0075\" data-animation-delay=\"0.25\" >El recorrido del cliente hoy en d\u00eda es complejo, atravesando puntos de contacto digitales, tiendas f\u00edsicas y retail. Juntxs, podemos optimizar y personalizar estos diversos puntos de contacto, creando experiencias que fomenten el conocimiento, el crecimiento y la lealtad hacia tu marca.<\/p><\/div>\n\n<div class=\"block-image-and-fact block-image-and-fact--border-top\" data-theme=\"light\">\n\t<h2\tclass=\"text text-sans-32-48 block-image-and-fact__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Experiencias excepcionales en cada punto de contacto<\/h2><p\tclass=\"text text-sans-24-28 block-image-and-fact__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Te ayudamos a mapear el recorrido completo de tus clientxs, identificando las mejores oportunidades para aumentar el reconocimiento, el crecimiento y la lealtad.<\/p>\n\t\t\t<div class=\"block-image-and-fact__content\">\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tclass=\"block-image-and-fact__image\"\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Exceptional-experiences-at-every-touchpoint.png\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t\t>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"block-image-and-fact block-image-and-fact--border-top\" data-theme=\"light\">\n\t<h2\tclass=\"text text-sans-32-48 block-image-and-fact__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Personalizaci\u00f3n \u2014incluso a gran escala<\/h2><p\tclass=\"text text-sans-24-28 block-image-and-fact__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Nos especializamos en utilizar datos, automatizaci\u00f3n e IA para ofrecer experiencias personalizadas a gran escala.<\/p>\n\t\t\t<div class=\"block-image-and-fact__content\">\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tclass=\"block-image-and-fact__image\"\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Personalisation\u2014even-at-scale.png\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t\t>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"block-image-and-fact block-image-and-fact--border-top\" data-theme=\"light\">\n\t<h2\tclass=\"text text-sans-32-48 block-image-and-fact__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Tecnolog\u00eda integrada<\/h2><p\tclass=\"text text-sans-24-28 block-image-and-fact__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Colaboramos con los principales proveedores de plataformas de experiencia digital (DXP) para ayudarte a integrar y aprovechar la tecnolog\u00eda y as\u00ed crear mejores experiencias.<\/p>\n\t\t\t<div class=\"block-image-and-fact__content\">\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tclass=\"block-image-and-fact__image\"\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Seamless-tech-stack.png\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t\t>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"block-image-and-fact block-image-and-fact--border-top\" data-theme=\"light\">\n\t<h2\tclass=\"text text-sans-32-48 block-image-and-fact__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Nunca una soluci\u00f3n \u00fanica para todxs<\/h2><p\tclass=\"text text-sans-24-28 block-image-and-fact__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Cada recorrido del cliente es \u00fanico. Podemos ayudarte a rastrear, analizar y optimizar los caminos que sigue tu audiencia.<\/p>\n\t\t\t<div class=\"block-image-and-fact__content\">\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tclass=\"block-image-and-fact__image\"\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Never-one-size-fits-all.png\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t\t>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"block-image-and-fact block-image-and-fact--border-top\" data-theme=\"light\">\n\t<h2\tclass=\"text text-sans-32-48 block-image-and-fact__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Insights del cliente impulsados por IA<\/h2><p\tclass=\"text text-sans-24-28 block-image-and-fact__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Con IA podemos ganar perspectivas contextuales del comportamiento, preferencias y feedback del cliente, para luego ponerlas en pr\u00e1ctica r\u00e1pidamente.<\/p>\n\t\t\t<div class=\"block-image-and-fact__content\">\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tclass=\"block-image-and-fact__image\"\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/AI-driven-customer-insights.png\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t\t>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"block-highlighted-statement\">\n\t<h2\tclass=\"text text-sans-88 block-highlighted-statement__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Donde la consultor\u00eda se encuentra con el oficio<\/h2><p\tclass=\"text text-sans-28 block-highlighted-statement__text\"\n\tdata-animation=\"slide\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" data-animation-delay=\"0.15\" >Con una amplia experiencia en UX\/UI, tecnolog\u00eda emergente, creatividad, datos e IA, podemos hacer avanzar tu negocio mientras le ofrecemos a tus clientxs algo que realmente les guste.<\/p><a\tclass=\"button-v2 text-sans-16 is-outline block-highlighted-statement__cta\" data-animation=\"slide-fade\" data-animation-delay=\"0.25\" href=\"https:\/\/www.deptagency.com\/es-ar\/contacto\/\" target=\"_blank\" rel=\"&quot;noopener noreferrer&quot;\" >\n\tPonte en contacto<\/a><\/div>\n\n<div class=\"block-highlighted-logos\" style=\"--logo-count: 4\">\n\t<div class=\"block-highlighted-logos__title-wrap\">\n\t\t<h2\tclass=\"text text-sans-48 block-highlighted-logos__title is-bold-sans\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><span class=\"is-fancy-serif\">Marcas<\/span><br>con las que trabajamos<\/h2>\t<\/div>\n\n\t<div\n\t\tclass=\"block-highlighted-logos__images\"\n\t\tdata-animation=\"scale-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Under-Armour-1.svg\"\n\t\t\t\talt=\"Under Armour logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Therabody-4.svg\"\n\t\t\t\talt=\"Therabody logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Helzberg-Diamonds-3.svg\"\n\t\t\t\talt=\"\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Moodys-3.svg\"\n\t\t\t\talt=\"Moodys logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Pelican-3.svg\"\n\t\t\t\talt=\"Pelican logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Bicycle-Cards-1.svg\"\n\t\t\t\talt=\"Bicycle cards logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Docusign-1.svg\"\n\t\t\t\talt=\"Docusign logo\">\n\t\t\t\t\t<img\n\t\t\t\tclass=\"block-highlighted-logos__image\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/MailChimp-1.svg\"\n\t\t\t\talt=\"Mailchimp logo\">\n\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-work-listing has-top-border has-top-extra-space\">\n\t<div class=\"block-work-listing__title-wrap\">\n\t\t<h2\tclass=\"text text-sans-112 block-work-listing__title is-bold-sans\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" ><span class=\"is-bold-sans\">PROYECTOS<\/span><\/h2>\t<\/div>\n\t\n\t<div\n\t\tclass=\"block-work-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card is-seven-four\" href=\"https:\/\/www.deptagency.com\/es-ar\/case\/conectando-experiencias-del-cliente-para-un-mercado-lider-mundial\/\" >\n\t\t\t<div class=\"listing-card__media-container\">\n\t\t\t<video\n\t\t\t\tautoplay\n\t\t\t\tmuted\n\t\t\t\tdisablepictureinpicture\n\t\t\t\tdisableremoteplayback\n\t\t\t\tplaysinline\n\t\t\t\tloop\n\t\t\t\tcontrolslist=\"nodownload nofullscreen noremoteplayback\"\n\t\t\t\tclass=\"listing-card__video\"\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/10\/DEPT\u00ae-x-eBay.mp4\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t><\/video>\n\t\t\t\t\t\t\t<div class=\"listing-card__hover-card\" style=\"--background: #E53238\" role=\"presentation\">\n\t\t\t\t\t<p class=\"listing-card__hover-card-title\"><span>Conectando experiencias del cliente para un mercado l\u00edder mundial<\/span><\/p>\n\t\t\t\t\t<p class=\"listing-card__hover-card-tag text-sans-16\">View Work<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\n\t<div class=\"listing-card__meta\">\n\t\t<p\tclass=\"text text-sans-20 listing-card__title is-bold-sans\"\n\t>eBay<\/p>\n\t\t<ul class=\"listing-card__tags\" role=\"presentation\">\n\t\t\t<li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span><\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li><li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span><\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t<\/ul>\n\t<\/div>\n\n\t\t\t<label class=\"listing-card__toggle\">\n\t\t\t<input type=\"checkbox\" aria-label=\"Post details\">\n\t\t\t<svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"12\" cy=\"12.8193\" r=\"11.5\" stroke=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5714 7.50209C12.5714 7.1865 12.3156 6.93066 12 6.93066C11.6844 6.93066 11.4286 7.1865 11.4286 7.50209V12.3592H6.57143C6.25584 12.3592 6 12.6151 6 12.9307C6 13.2463 6.25584 13.5021 6.57143 13.5021H11.4286V18.3592C11.4286 18.6748 11.6844 18.9307 12 18.9307C12.3156 18.9307 12.5714 18.6748 12.5714 18.3592V13.5021H17.4286C17.7441 13.5021 18 13.2463 18 12.9307C18 12.6151 17.7441 12.3592 17.4286 12.3592H12.5714V7.50209Z\" fill=\"currentColor\"\/>\n\t\t\t<\/svg>\n\t\t<\/label>\n\t<\/a>\t<\/div>\n<\/div>\n\n<div class=\"block-custom-listing has-top-border\">\n\t<h2\tclass=\"text text-sans-92 block-custom-listing__title is-bold-sans\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" ><span class=\"is-bold-sans\">En nuestra <span class=\"is-fancy-serif\">Mente<\/span><\/span><\/h2><a\tclass=\"button-v2 text-sans-16 is-outline block-custom-listing__cta\" data-animation=\"slide-fade\" data-animation-delay=\"0.75\" href=\"https:\/\/www.deptagency.com\/es-ar\/insights\/\" target=\"_blank\" rel=\"&quot;noopener noreferrer&quot;\" >\n\tM\u00e1s insights<\/a>\n\t<div\n\t\tclass=\"block-custom-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card-v2 is-four-five\" href=\"https:\/\/www.deptagency.com\/insight\/driving-cx-in-the-complex-world-of-banking-and-financial-services\/\" >\n\t\t\t<div class=\"listing-card-v2__media-container\">\n\t\t\t<picture class=\"listing-card-v2__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card-v2__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/CX-in-bfsi.jpg\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card-v2__meta\">\n\t\t<div class=\"listing-card-v2__type-tag text-sans-14\" style=\"--background-color: var(--global-colors-refreshed-yellow\">\n\t\t\t<div aria-hidden=\"true\">\n\t\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'><path d='M4.166 11.167h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' fill='currentColor'\/><path d='M2.666 12.667V3.334m1.5 7.833h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' stroke='currentColor' stroke-width='0.25' fill='none'\/><\/svg>\t\t\t<\/div>\n\n\t\t\t<span>\n\t\t\t\tInsight\t\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t<ul class=\"listing-card-v2__tags text-sans-16\" role=\"presentation\">\n\t\t\t\t<li\tclass=\"listing-card-v2__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Customer experience<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t\t<\/ul>\n\t\t\n\t\t<p\tclass=\"text text-sans-24 listing-card-v2__title\"\n\t>Driving CX in the complex world of banking and financial services\u00a0\u00a0<\/p>\t<\/div>\n\n\t<\/a><a\n\tclass=\"listing-card-v2 is-square\" href=\"https:\/\/www.deptagency.com\/insight\/how-retail-brands-driving-digital-innovation-in-person-experiences\/\" >\n\t\t\t<div class=\"listing-card-v2__media-container\">\n\t\t\t<picture class=\"listing-card-v2__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card-v2__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/05\/Retail-brands-driving-digital-innovation-IRL-experiences.jpg\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card-v2__meta\">\n\t\t<div class=\"listing-card-v2__type-tag text-sans-14\" style=\"--background-color: var(--global-colors-refreshed-yellow\">\n\t\t\t<div aria-hidden=\"true\">\n\t\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'><path d='M4.166 11.167h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' fill='currentColor'\/><path d='M2.666 12.667V3.334m1.5 7.833h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' stroke='currentColor' stroke-width='0.25' fill='none'\/><\/svg>\t\t\t<\/div>\n\n\t\t\t<span>\n\t\t\t\tInsight\t\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t<ul class=\"listing-card-v2__tags text-sans-16\" role=\"presentation\">\n\t\t\t\t<li\tclass=\"listing-card-v2__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Customer experience<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t\t<\/ul>\n\t\t\n\t\t<p\tclass=\"text text-sans-24 listing-card-v2__title\"\n\t>How retail brands are driving digital innovation through in-person experiences<\/p>\t<\/div>\n\n\t<\/a><a\n\tclass=\"listing-card-v2 is-four-five\" href=\"https:\/\/www.deptagency.com\/insight\/dept-named-digital-innovation-agency-of-the-year-by-campaign-us\/\" >\n\t\t\t<div class=\"listing-card-v2__media-container\">\n\t\t\t<picture class=\"listing-card-v2__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card-v2__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/1000x1200-1-1.jpg\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card-v2__meta\">\n\t\t<div class=\"listing-card-v2__type-tag text-sans-14\" style=\"--background-color: var(--global-colors-refreshed-yellow\">\n\t\t\t<div aria-hidden=\"true\">\n\t\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'><path d='M4.166 11.167h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' fill='currentColor'\/><path d='M2.666 12.667V3.334m1.5 7.833h4.333v-1H4.166v1Zm6.667 0h1V4.834h-1v6.333ZM4.166 8.501h4.333v-1H4.166v1Zm0-2.667h4.333v-1H4.166v1Zm-1.295 7.833a1.16 1.16 0 0 1-.855-.35 1.163 1.163 0 0 1-.35-.855V3.54c0-.337.117-.622.35-.855.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.856.35.233.233.35.518.35.855v8.923c0 .337-.117.622-.35.855-.234.234-.519.35-.856.35H2.871Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .065-.14V3.538a.196.196 0 0 0-.065-.14.195.195 0 0 0-.14-.065H2.87a.196.196 0 0 0-.14.064.196.196 0 0 0-.065.141v8.923c0 .052.021.098.064.141.043.043.09.064.141.064Z' stroke='currentColor' stroke-width='0.25' fill='none'\/><\/svg>\t\t\t<\/div>\n\n\t\t\t<span>\n\t\t\t\tInsight\t\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t<ul class=\"listing-card-v2__tags text-sans-16\" role=\"presentation\">\n\t\t\t\t<li\tclass=\"listing-card-v2__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>News<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t\t<\/ul>\n\t\t\n\t\t<p\tclass=\"text text-sans-24 listing-card-v2__title\"\n\t>DEPT\u00ae named Digital Innovation Agency of the Year by Campaign US<\/p>\t<\/div>\n\n\t<\/a>\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":4270333,"parent":4270336,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"footnotes":""},"class_list":["post-4270332","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae<\/title>\n<meta name=\"description\" content=\"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae\" \/>\n<meta property=\"og:description\" content=\"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"DEPT\u00ae\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T20:33:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Enhance-Customer-Experience-_-500x300-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/\",\"name\":\"Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Enhance-Customer-Experience-_-500x300-1.png\",\"datePublished\":\"2024-09-10T09:47:43+00:00\",\"dateModified\":\"2025-10-31T20:33:20+00:00\",\"description\":\"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/#breadcrumb\"},\"inLanguage\":\"es-LATAM\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-LATAM\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Enhance-Customer-Experience-_-500x300-1.png\",\"contentUrl\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Enhance-Customer-Experience-_-500x300-1.png\",\"width\":500,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/experiencia-del-cliente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soluciones\",\"item\":\"https:\\\/\\\/www.deptagency.com\\\/latam\\\/soluciones\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Experiencia del Cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/#website\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/\",\"name\":\"DEPT\u00ae\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-LATAM\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae","description":"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/","og_locale":"es_ES","og_type":"article","og_title":"Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae","og_description":"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.","og_url":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/","og_site_name":"DEPT\u00ae","article_modified_time":"2025-10-31T20:33:20+00:00","og_image":[{"width":500,"height":300,"url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Enhance-Customer-Experience-_-500x300-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/","url":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/","name":"Servicios de CX - Consultor\u00eda, tecnolog\u00eda y marketing - DEPT\u00ae","isPartOf":{"@id":"https:\/\/www.deptagency.com\/en-uki\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/#primaryimage"},"image":{"@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Enhance-Customer-Experience-_-500x300-1.png","datePublished":"2024-09-10T09:47:43+00:00","dateModified":"2025-10-31T20:33:20+00:00","description":"Hoy el customer journey es complejo, con m\u00faltiples puntos de contacto digitales, tiendas f\u00edsicas y retail. Optimiza el recorrido con DEPT\u00ae.","breadcrumb":{"@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/#breadcrumb"},"inLanguage":"es-LATAM","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"es-LATAM","@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/#primaryimage","url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Enhance-Customer-Experience-_-500x300-1.png","contentUrl":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/09\/Enhance-Customer-Experience-_-500x300-1.png","width":500,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.deptagency.com\/latam\/soluciones\/experiencia-del-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.deptagency.com\/latam\/"},{"@type":"ListItem","position":2,"name":"Soluciones","item":"https:\/\/www.deptagency.com\/latam\/soluciones\/"},{"@type":"ListItem","position":3,"name":"Experiencia del Cliente"}]},{"@type":"WebSite","@id":"https:\/\/www.deptagency.com\/en-uki\/#website","url":"https:\/\/www.deptagency.com\/en-uki\/","name":"DEPT\u00ae","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.deptagency.com\/en-uki\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-LATAM"}]}},"_links":{"self":[{"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/pages\/4270332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/comments?post=4270332"}],"version-history":[{"count":2,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/pages\/4270332\/revisions"}],"predecessor-version":[{"id":4365809,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/pages\/4270332\/revisions\/4365809"}],"up":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/pages\/4270336"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/media\/4270333"}],"wp:attachment":[{"href":"https:\/\/www.deptagency.com\/latam\/wp-json\/wp\/v2\/media?parent=4270332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}