The ongoing management, maintenance, and support of your digital platforms is crucial to ensure they remain effective.
Dept has dedicated Operational Support teams who work 24/7 to manage your sites, platforms, and infrastructure as well as to support your business users. By taking end-to-end responsibility for the platforms, we can drive down your total cost of ownership and help you get more from them at the same time.
Our helpdesk, staffed by trained experts on leading digital platforms, provide 1st to 3rd line support. They are always on hand to:
- Resolve urgent incidents
- Help you to make content and website updates
- Action small enhancements and change requests
- Manage your release and deployment schedule
Hosting & Infrastructure
Our infrastructure support specialists can manage the hosting of your websites on a global basis. We proactively perform maintenance on your infrastructure, monitor key performance measures, and provide full service and availability reports.
We want your digital platform to succeed. Based on the insights and data we collect, we make regular proactive suggestions for improvements. This ranges from the technologies used for the processes and organizational structure, to ensure you are maximizing your efficiency and effectiveness.