{"id":4253088,"date":"2021-08-20T12:20:47","date_gmt":"2021-08-20T10:20:47","guid":{"rendered":"https:\/\/www.deptagency.com\/case\/the-correct-spare-part-in-seconds\/"},"modified":"2025-06-30T14:04:31","modified_gmt":"2025-06-30T12:04:31","slug":"the-correct-spare-part-in-seconds","status":"publish","type":"case","link":"https:\/\/www.deptagency.com\/en-uki\/case\/the-correct-spare-part-in-seconds\/","title":{"rendered":"Developing a B2B spare parts shop for Jungheinrich"},"content":{"rendered":"<div class=\"block-case-intro-title\">\n\t<p\tclass=\"text text-sans-128 block-case-intro-title__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Jungheinrich<\/p><p\tclass=\"text text-sans-48 block-case-intro-title__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Developing a B2B spare parts shop for Jungheinrich<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2021\/11\/Jungheinrich-02.jpg\"\n\t\t\t\t\talt=\"man in factory\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div class=\"block-case-intro js-block-case-intro\">\n\t\t\t<div class=\"block-case-intro__category-container\">\n\t\t\t<p\n\t\t\t\tclass=\"block-case-intro__category-header text-sans-16\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t>\n\t\t\t\t(&nbsp;&nbsp;Services&nbsp;&nbsp;)\n\t\t\t<\/p>\n\n\t\t\t<ul\n\t\t\t\tclass=\"block-case-intro__category-list text-sans-14 js-block-case-intro-category-list\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-target=\"inner-items\"\n\t\t\t\tdata-animation-delay=\"0.5\"\n\t\t\t\tdata-animation-stagger=\"0.1\"\n\t\t\t>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tCustomer Experience\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tTech &amp; Data\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\n\t<p\tclass=\"text text-sans-48 block-case-intro__title js-block-case-intro-title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.005\" >With over 18,000 employees and a turnover of more than \u00a33.2 billion (\u20ac3.8 billion), Jungheinrich AG is one of the world\u2019s leading solution providers for intralogistics.<\/p><p\tclass=\"text text-sans-24 block-case-intro__text js-block-case-intro-text\"\n\tdata-animation=\"slideFade\" data-animation-target=\"paragraphs\" data-animation-delay=\"0.1\" >While Jungheinrich is characterised by a high level of innovation and automation, the digitisation of the industry has presented it with new challenges, especially in the area of \u200b\u200bspare parts sales; customers need to find exactly what they need from almost a million products. The company wanted to future-ready its business by digitising the product portfolio so that customers could find the parts online, and it could move away from traditional after-sales methods.<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2021\/11\/Jungheinrich-02A.jpg\"\n\t\t\t\t\talt=\"shelves in factory\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Improving the user experience<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Jungheinrich AG came to DEPT\u00ae to develop a B2B platform for spare parts, \u2018Parts Online\u2019, that seamlessly integrated into its existing technology system stack. We created an agile system architecture that combined a modern user interface and UX design.\u00a0<br><br>For the implementation of the platform, it was important to design a customer-oriented entry into the shop, in which the user experience was clearly in the foreground. For optimal usability, several million data records were imported into the spare parts shop. Customers can use the spare parts finder to search specifically for relevant spare parts for their devices, saving them time and effort. By connecting the spare parts shop to SAP, the prices of the spare parts are displayed individually and in real time for each customer.\u00a0<br><br>In addition, extensive automation has been developed to regularly remind customers to order the spare parts they need for their devices, helping the company to move away from traditional after-sales channels, such as call centres, towards a more future-oriented solution. In addition to the spare parts finder, DEPT\u00ae also developed an extensive role management system, so that certain shopping list and budget rights can be applied to individual customers and regulated within a company account.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2021\/11\/Jungheinrich-04.jpg\"\n\t\t\t\t\talt=\"various screenshots of the jungheinrich website\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Implemented in 40 countries<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Jungheinrich\u2019s new digital infrastructure is now available in 40 countries and 26 different languages. As is customary in B2B shops, Jungheinrich checks any registrations before they are activated, but Microsoft Azure AD authentication ensures that there is no unauthorised access to the shop. DEPT\u00ae also ensured that the authentication was seamlessly integrated into the Spryker environment.<br><br>Jungheinrich\u2019s B2B spare parts finder is a true example of a future-ready system architecture in infralogistics. The business is now well prepared for digital acceleration and able to react flexibly to further technical developments.<\/p><\/div>\n\t\t\t\t\t<div\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"js-block-assets-and-copy-video\"\n\t\t\t\t\t\t\tdata-plyr-provider=\"vimeo\"\n\t\t\t\t\t\t\tdata-plyr-embed-id=\"643868397\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t><\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >With Parts Online, we have taken a big step towards modern infrastructure and customer-centric after-sales business. From the beginning, DEPT\u00ae understood what we wanted and where we wanted to go. That made it easy for us to work on this project in mixed teams.<\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Mathias Lentfer &#8211; Vice President After Sales, Jungheinrich AG<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >A look into the future<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>With the launch of the B2B shop, Jungheinrich has taken the next step in terms of optimising its after-sales business. The high-performance B2B platform is currently being expanded to include a CMS solution in order to offer even more technical flexibility. In addition, the spare parts finder is to be supplemented with other products.\u00a0<br><br>The project was implemented by more than twenty employees across seven months. The cooperation between teams, which were made up of both DEPT\u00ae and Jungheinrich employees, deserves special mention. This close collaboration ensured the complex integration of the shop solution into Jungheinrich\u2019s system architecture was completed without error. As a result, it\u2019s not the end of the collaboration; Jungheinrich and DEPT\u00ae are already planning the next project to implement together.<\/p><\/div>\n\t\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":4253090,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"dept_accent_color":"#1027EF","dept_next_case_accent_color":"","dept_case_video":{"type":"local"},"footnotes":""},"client":[1041],"case-category":[42416,42406],"award":[],"person":[235],"case-industry":[42420],"class_list":["post-4253088","case","type-case","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Developing a B2B spare parts shop for Jungheinrich - 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