{"id":4252779,"date":"2023-10-27T14:21:17","date_gmt":"2023-10-27T12:21:17","guid":{"rendered":"https:\/\/www.deptagency.com\/case\/empowering-high-quality-healthcare\/"},"modified":"2025-07-15T11:42:55","modified_gmt":"2025-07-15T09:42:55","slug":"empowering-high-quality-healthcare","status":"publish","type":"case","link":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","title":{"rendered":"Empowering high-quality healthcare"},"content":{"rendered":"<div class=\"block-case-intro-title\">\n\t<p\tclass=\"text text-sans-128 block-case-intro-title__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Paul Hartmann<\/p><p\tclass=\"text text-sans-48 block-case-intro-title__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Empowering high-quality healthcare<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-3.jpeg\"\n\t\t\t\t\talt=\"Mother hugging her child in a beach\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div class=\"block-case-intro js-block-case-intro\">\n\t\t\t<div class=\"block-case-intro__category-container\">\n\t\t\t<p\n\t\t\t\tclass=\"block-case-intro__category-header text-sans-16\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t>\n\t\t\t\t(&nbsp;&nbsp;Services&nbsp;&nbsp;)\n\t\t\t<\/p>\n\n\t\t\t<ul\n\t\t\t\tclass=\"block-case-intro__category-list text-sans-14 js-block-case-intro-category-list\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-target=\"inner-items\"\n\t\t\t\tdata-animation-delay=\"0.5\"\n\t\t\t\tdata-animation-stagger=\"0.1\"\n\t\t\t>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tCommerce\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tTech &amp; Data\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\n\t<p\tclass=\"text text-sans-24 block-case-intro__text js-block-case-intro-text\"\n\tdata-animation=\"slideFade\" data-animation-target=\"paragraphs\" data-animation-delay=\"0.1\" >With a rich history dating back to 1818, Paul Hartmann has been at the forefront of pioneering healthcare and hygiene products for nearly two centuries.\u00a0<br><br>To stay ahead and embrace the opportunities of the digital age, Paul Hartmann came to DEPT\u00ae as a partner with cutting-edge digital expertise. By working together, we managed to enhance their e-commerce capabilities, streamline sales processes, and improve the overall service experience.<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Healthcare challenges in the digital age<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Believing that everyone deserves access to the best possible care, Paul Hartmann aims to provide a high-quality healthcare experience. In order to accelerate their digital activities they were looking for a reliable partner who could turn their business needs into technical solutions.\u00a0<br><br>Paul Hartmann came to us with three main challenges:<br><br><strong>E-commerce enhancement<\/strong><br>Paul Hartmann wanted to streamline their e-commerce operations by implementing direct purchases online and home delivery. This had to happen by creating a direct-to-consumer flow.<br><br><strong>Overview of service and commerce<\/strong><br>A company sought to implement a comprehensive overview system that integrated service and commerce <a href=\"https:\/\/www.deptagency.com\/en-uki\/insight\/how-data-and-technology-are-changing-the-healthcare-landscape\/\" target=\"_blank\" rel=\"noreferrer noopener\">data<\/a>. This system would provide a holistic view of customer interactions, preferences, and purchase history.<br><br><strong>Better service experience<\/strong><br>Paul Hartmann aimed to improve their service experience by enhancing case submission processes and adding service channels to their existing customer service teams. They also wanted to optimize routing through service representatives.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-2.jpeg\"\n\t\t\t\t\talt=\"Navy Blue background\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Accelerating digital transformation<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>We started our collaboration by assembling a team consisting of consultants, developers, architects, project managers, and account managers. To address Paul Hartmann&#8217;s challenges we took the following steps:<br><br><strong>Project alignment<\/strong><br>Our team was closely aligned with the client, ensuring agreement on deliverables, data requirements, and key milestones. We adopted a quick go-to-market strategy to expedite project success.<br><br><strong>Salesforce integration<\/strong>\u00a0<br>We implemented a comprehensive Customer 360 overview system and Service Console from <a href=\"https:\/\/www.deptagency.com\/partner\/salesforce\/\">Salesforce<\/a>. This provided Paul Hartmann with all the important customer data and enabled customer service agents to handle inquiries more efficiently.<br><br><strong>Email-to-case routing<\/strong><br>An email-to-case routing system helped us automate the process of assigning incoming customer emails to the appropriate customer service teams. This streamlined the response process, reducing manual intervention, and improving overall efficiency. We also integrated phone systems that enhanced <a href=\"https:\/\/www.deptagency.com\/en-uki\/insight\/personalise-your-customer-experience-with-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer service<\/a> capabilities.<br><br><strong>Dashboards and reports<\/strong><br>We built dashboards and reports to track customer service and e-commerce sales metrics, providing Paul Hartmann with valuable insights into their performance.<br><br><strong>Web-to-case (e-commerce)<\/strong><br>We enabled customers to submit cases directly through the website for e-commerce related inquiries. This eliminated the need to navigate through multiple channels or rely solely on traditional communication methods.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg\"\n\t\t\t\t\talt=\"Metal cord in blue background\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >The outcomes<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>By collaborating with DEPT\u00ae, Paul Hartmann enhanced digital presence, service capabilities, and sales optimization for profitable growth. Our collaboration facilitated a rapid go-to-market strategy for rollouts in three countries (Czech Republic, Spain, and France), ensuring swift implementation of digital solutions.<br><br>Based on the current success, Paul Hartmann is considering the potential extension of the implemented solutions to additional markets, within the next months, year to come.<br><br>Find out how we&#8217;re <a href=\"https:\/\/www.deptagency.com\/en-uki\/industry\/health\/\" target=\"_blank\" rel=\"noreferrer noopener\">shaping the future of healthcare<\/a>.<\/p><\/div>\n\t\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":4252781,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"dept_accent_color":"#1027EF","dept_next_case_accent_color":"","dept_case_video":{"type":"local"},"footnotes":""},"client":[41972],"case-category":[42411,42406],"award":[],"person":[261],"case-industry":[42405],"class_list":["post-4252779","case","type-case","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Empowering high-quality healthcare - DEPT\u00ae<\/title>\n<meta name=\"description\" content=\"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empowering high-quality healthcare - DEPT\u00ae\" \/>\n<meta property=\"og:description\" content=\"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/\" \/>\n<meta property=\"og:site_name\" content=\"DEPT\u00ae\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-15T09:42:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/\",\"name\":\"Empowering high-quality healthcare - DEPT\u00ae\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paul-Hartmann-Health-visual-1.jpeg\",\"datePublished\":\"2023-10-27T12:21:17+00:00\",\"dateModified\":\"2025-07-15T09:42:55+00:00\",\"description\":\"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/#breadcrumb\"},\"inLanguage\":\"en-UKI\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-UKI\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paul-Hartmann-Health-visual-1.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.deptagency.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paul-Hartmann-Health-visual-1.jpeg\",\"width\":1920,\"height\":1080,\"caption\":\"Metal cord in blue background\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/case\\\/empowering-high-quality-healthcare\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Empowering high-quality healthcare\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/#website\",\"url\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/\",\"name\":\"DEPT\u00ae\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.deptagency.com\\\/en-uki\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-UKI\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Empowering high-quality healthcare - DEPT\u00ae","description":"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","og_locale":"en_US","og_type":"article","og_title":"Empowering high-quality healthcare - DEPT\u00ae","og_description":"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.","og_url":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","og_site_name":"DEPT\u00ae","article_modified_time":"2025-07-15T09:42:55+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","url":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","name":"Empowering high-quality healthcare - DEPT\u00ae","isPartOf":{"@id":"https:\/\/www.deptagency.com\/en-uki\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/#primaryimage"},"image":{"@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/#primaryimage"},"thumbnailUrl":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg","datePublished":"2023-10-27T12:21:17+00:00","dateModified":"2025-07-15T09:42:55+00:00","description":"Accelerating digital transformation in healthcare by integrating Customer 360 and Service Console from Salesforce.","breadcrumb":{"@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/#breadcrumb"},"inLanguage":"en-UKI","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/"]}]},{"@type":"ImageObject","inLanguage":"en-UKI","@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/#primaryimage","url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg","contentUrl":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg","width":1920,"height":1080,"caption":"Metal cord in blue background"},{"@type":"BreadcrumbList","@id":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.deptagency.com\/en-uki\/"},{"@type":"ListItem","position":2,"name":"Empowering high-quality healthcare"}]},{"@type":"WebSite","@id":"https:\/\/www.deptagency.com\/en-uki\/#website","url":"https:\/\/www.deptagency.com\/en-uki\/","name":"DEPT\u00ae","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.deptagency.com\/en-uki\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-UKI"}]}},"listingData":{"imageUrl":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Paul-Hartmann-Health-visual-1.jpeg","imageAlt":"Metal cord in blue background","caseVideo":{"type":"local"},"url":"https:\/\/www.deptagency.com\/en-uki\/case\/empowering-high-quality-healthcare\/","hoverColor":"#1027EF","hoverText":"Empowering high-quality healthcare","label":"Paul Hartmann","tags":["Commerce","Health"]},"_links":{"self":[{"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case\/4252779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/types\/case"}],"author":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/users\/40"}],"version-history":[{"count":3,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case\/4252779\/revisions"}],"predecessor-version":[{"id":4301240,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case\/4252779\/revisions\/4301240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/media\/4252781"}],"wp:attachment":[{"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/media?parent=4252779"}],"wp:term":[{"taxonomy":"client","embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/client?post=4252779"},{"taxonomy":"case-category","embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case-category?post=4252779"},{"taxonomy":"award","embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/award?post=4252779"},{"taxonomy":"person","embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/person?post=4252779"},{"taxonomy":"case-industry","embeddable":true,"href":"https:\/\/www.deptagency.com\/en-uki\/wp-json\/wp\/v2\/case-industry?post=4252779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}