{"id":4253497,"date":"2023-10-16T17:35:28","date_gmt":"2023-10-16T15:35:28","guid":{"rendered":"https:\/\/www.deptagency.com\/downloads\/journey-management\/"},"modified":"2024-11-29T13:09:47","modified_gmt":"2024-11-29T11:09:47","slug":"journey-management","status":"publish","type":"whitepaper","link":"https:\/\/www.deptagency.com\/en-nl\/downloads\/journey-management\/","title":{"rendered":"Journey Management: customer journeys naar een hoger niveau brengen voor een CX transformatie"},"content":{"rendered":"<div class=\"block-whitepaper-intro\">\n\t<div\n\t\tclass=\"block-whitepaper-intro__meta\"\n\t\tdata-animation=\"scale-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-stagger=\"0.1\"\n\t>\n\t\t<div\t\t\tclass=\"block-whitepaper-intro__badge\"\n\t\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t<svg area-hidden='true' width='16' height='16' viewBox='0 0 16 16' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M5.5 11.8337H10.5V10.8337H5.5V11.8337ZM5.5 9.16699H10.5V8.16699H5.5V9.16699ZM4.20517 14.3337C3.86839 14.3337 3.58333 14.217 3.35 13.9837C3.11667 13.7503 3 13.4653 3 13.1285V2.87216C3 2.53538 3.11667 2.25033 3.35 2.01699C3.58333 1.78366 3.86839 1.66699 4.20517 1.66699H9.5L13 5.16699V13.1285C13 13.4653 12.8833 13.7503 12.65 13.9837C12.4167 14.217 12.1316 14.3337 11.7948 14.3337H4.20517ZM9 5.66699V2.66699H4.20517C4.15383 2.66699 4.10683 2.68838 4.06417 2.73116C4.02139 2.77383 4 2.82083 4 2.87216V13.1285C4 13.1798 4.02139 13.2268 4.06417 13.2695C4.10683 13.3123 4.15383 13.3337 4.20517 13.3337H11.7948C11.8462 13.3337 11.8932 13.3123 11.9358 13.2695C11.9786 13.2268 12 13.1798 12 13.1285V5.66699H9Z' fill='currentColor'\/><path d='M4 5.66699V2.66699V13.3337M5.5 11.8337H10.5V10.8337H5.5V11.8337ZM5.5 9.16699H10.5V8.16699H5.5V9.16699ZM4.20517 14.3337C3.86839 14.3337 3.58333 14.217 3.35 13.9837C3.11667 13.7503 3 13.4653 3 13.1285V2.87216C3 2.53538 3.11667 2.25033 3.35 2.01699C3.58333 1.78366 3.86839 1.66699 4.20517 1.66699H9.5L13 5.16699V13.1285C13 13.4653 12.8833 13.7503 12.65 13.9837C12.4167 14.217 12.1316 14.3337 11.7948 14.3337H4.20517ZM9 5.66699V2.66699H4.20517C4.15383 2.66699 4.10683 2.68838 4.06417 2.73116C4.02139 2.77383 4 2.82083 4 2.87216V13.1285C4 13.1798 4.02139 13.2268 4.06417 13.2695C4.10683 13.3123 4.15383 13.3337 4.20517 13.3337H11.7948C11.8462 13.3337 11.8932 13.3123 11.9358 13.2695C11.9786 13.2268 12 13.1798 12 13.1285V5.66699H9Z' stroke='currentColor' stroke-width='0.25'\/><\/svg>\t\t\t<span class=\"text-sans-14\">\n\t\t\t\tDownload\t\t\t<\/span>\n\t\t<\/div>\n\t<\/div>\n\t<p\tclass=\"text text-sans-92 block-whitepaper-intro__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Journey Management: customer journeys naar een hoger niveau brengen voor een CX transformatie<\/p>\n\t<img\n\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/11\/grey-render-computer-piece.png\"\n\t\talt=\"\"\n\t\tclass=\"block-whitepaper-intro__featured-image\"\n\t\tdata-animation=\"scale-fade\"\n\t\tdata-animation-stagger=\"0.1\"\n\t>\n\n\t<div\n\t\tclass=\"block-whitepaper-intro__content\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t>\n\t\t\n<p\tclass=\"text text-sans-24 block-text__text\"\n\t>Als er \u00e9\u00e9n ding is dat we met elkaar in gemeen hebben is het de afgunst voor slechte klantervaringen. Een handvol telefoontjes met je energieleverancier omdat ze je abonnement nog steeds niet hebben geactiveerd, een chatbot die maar geen duidelijk antwoord kan geven op je simpele vraag, of dagenlang op onderzoek zijn om te ontdekken waarom je bestelde sneakers nog steeds niet zijn geleverd\u2026 Allemaal voorbeelden van slechte klantervaringen die gebruikers ontevreden achterlaten en vaak zelfs direct van merk doen switchen.<br><br>Het belang van een goede customer experience is inmiddels wel duidelijk. Toch blijkt het voor veel organisaties een uitdaging om zich continu aan te passen op veranderende klantbehoeften en om CX structureel te verbeteren.<br><br>Journey management is een manier van werken waarbij je alle mogelijke interacties tussen klant en organisatie in beeld brengt als customer journeys. Door dit vervolgens structureel te onderzoeken, meten en optimaliseren kunnen zij stap voor stap hun end-to-end CX optimaliseren.<br><br>Lees onze Engelstalige longread over journey management om te ontdekken hoe het werkt, welke uitdagingen je tegen gaat komen en hoe je hier vandaag mee kan starten.<\/p>\n\t<\/div>\n\n\t<div id=\"pardot-form\" class=\"pardot-form block-whitepaper-intro__form\">\n\t<iframe\n\t\tid=\"pardot-form-69f2db656e460\"\n\t\tsrc=\"https:\/\/www2.deptagency.com\/l\/321011\/2023-10-12\/2f4gng6\"\n\t\tclass=\"pardot-form__iframe js-pardot-form\"\n\t\ttitle=\"Form\"\n\t\ttype=\"text\/html\"\n\t\tdata-animation=\"slide-fade\" ><\/iframe>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4273090,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"footnotes":""},"person":[41950],"whitepaper-topics":[42507,42506],"whitepaper-industries":[42438],"class_list":["post-4253497","whitepaper","type-whitepaper","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Journey Management: customer journeys naar een hoger niveau brengen voor een CX transformatie - DEPT\u00ae<\/title>\n<meta name=\"description\" content=\"Om een uitzonderlijke klantervaring te leveren, heb je een goede benadering nodig om je klanten te begrijpen. 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