{"id":4425075,"date":"2026-02-17T16:59:04","date_gmt":"2026-02-17T14:59:04","guid":{"rendered":"https:\/\/www.deptagency.com\/insight\/dept-strong-performer-forrester-wave-commerce-services-q1-2026\/"},"modified":"2026-02-23T15:33:25","modified_gmt":"2026-02-23T13:33:25","slug":"dept-strong-performer-forrester-wave-commerce-services-q1-2026","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/en-in\/insight\/dept-strong-performer-forrester-wave-commerce-services-q1-2026\/","title":{"rendered":"DEPT\u00ae named a Strong Performer in The Forrester Wave\u2122: Commerce Services, Q1 2026"},"content":{"rendered":"
\n\t\n\t\t\n\t\t\t<\/mask><\/g><\/svg>\t\t\t\n\t\t\t\tInsights\t\t\t<\/span>\n\t\t<\/div>\n\t<\/div>\n\tDEPT\u00ae named a Strong Performer in The Forrester Wave\u2122: Commerce Services, Q1 2026<\/h1>
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\n\t\tNitin Kediyal\t\t
\n\t\tHead of Commerce Practice\n\t\t\t<\/div>\n<\/div>\n\t
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\n\t\t\t\t\n\t\t\t\t\tDate\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\tFebruary 17, 2026\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n<\/div>\n\n\n\tCommerce has entered a new era.<\/p>\n\tDiscovery is increasingly algorithmic, journeys are no longer linear, and buying happens across channels that brands don\u2019t always control. Brands need commerce systems that can adapt, learn, and evolve in real time.

That\u2019s why we\u2019re proud to share that DEPT\u00ae has been recognized as a Strong Performer in The Forrester Wave\u2122: Commerce Services, Q1 2026<\/em> report.\u00a0

The report evaluates the 12 top commerce services providers and how they help brands design, build, and operate modern commerce experiences.<\/p><\/div>\n\t\n\t<\/div>\n\n
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\n\t\tRead the report here:<\/p>\t<\/div>\n\t\n\tVIEW THE REPORT<\/a><\/div>\n\n
\n\t\u201c<\/span>\n\t\u201cThe Forrester Wave\u2122 is an important benchmark for brands navigating a rapidly changing commerce landscape. For us, being named a Strong Performer, especially alongside providers that are 3x our size, reflects our focus on helping clients design and operate modern commerce experiences that balance innovation, execution, and partnership.\u201d<\/em><\/p>\t
\n\t\u201d<\/span>\n\n\tDimi Albers, Global CEO at DEPT\u00ae<\/p><\/blockquote>\n\n\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>\n\n\n\tThe commerce evolution<\/h2>\n\tIn the report, Forrester states that \u201cAs brands, retailers, distributors and software vendors race to capitalize on next-gen commerce, services providers are rewriting their commerce playbooks with AI \u2013 from agentic commerce to commerce operating systems.\u201d

For context, in its April 2025 report, The Future of Commerce (US), Forrester shared that \u201ctoday\u2019s evolving distributed strategies (think social channels) and dynamic strategies (think GenAI-created interaction data driving each commerce interaction) are paving the path to tomorrow\u2019s intelligent commerce.\u201d

Forrester added that \u201cdistributed and dynamic commerce strategies have already begun generating the content and data that will power future-state intelligent commerce\u201d and that \u201cintelligent commerce focuses less on omnichannel transformations and more on curating exclusive, personalized, or live experiences that solve existing or even as yet unforeseen pain points for customers.\u201d

In this environment, commerce success is less about individual channels or platforms and more about how well systems connect data, content, technology, and experience across the customer lifecycle.<\/p><\/div>\n\t\n\t<\/div>\n\n\n\tEvaluation summary<\/h2>\n\tThe Forrester Wave evaluated 12 vendors across 23 criteria grouped into three main categories: Current Offering, Strategy, and Customer Feedback. DEPT\u00ae received the highest possible score in the dynamic commerce strategy criterion in the Current Offering category and in the vision criterion in the Strategy Category.

In its vendor profile in the report, Forrester writes, \u201cDEPT\u2019s notable commerce vision is to help brands move from transactional commerce to intelligent systems that anticipate needs, drive growth, and preserve human connection and brand emotion. DEPT supplements this vision with its innovative approaches to better applying AI.\u201d And that \u201ccustomers value the level of partnership DEPT brings\u2026.\u201d And, \u201cDEPT is a good fit for midmarket or enterprise clients with a smaller, targeted commerce focus and that are positioning themselves for hypergrowth through cutting-edge digital experiences.\u201d<\/p><\/div>\n\t\n\t<\/div>\n\n\n\tSupporting brands through commerce\u2019s next phase<\/h2>\n\tForrester\u2019s research points to a clear shift in how commerce leaders need to operate. As discovery fragments, journeys collapse, and intelligence becomes embedded across the lifecycle, brands need partners who can help them design and run commerce systems that are adaptive, connected, and built for change.

We\u2019re super proud of the recognition from Forrester and will continue to focus on helping brands move toward intelligent systems that support growth today and prepare them for what comes next.<\/p><\/div>\n\t\n\t<\/div>\n\n
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\n\t\tCheck out the full Forrester Wave: Commerce Services, Q1 2026 report<\/p>\t<\/div>\n\t\n\tREAD THE REPORT<\/a><\/div>\n\n
\n\tON OUR MIND<\/span><\/h2>\n\tVIEW ALL INSIGHTS<\/a>\n\t\n\t\t\n\t\t\t
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