{"id":4371349,"date":"2024-03-27T17:04:13","date_gmt":"2024-03-27T15:04:13","guid":{"rendered":"https:\/\/www.deptagency.com\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/"},"modified":"2025-12-08T13:36:42","modified_gmt":"2025-12-08T11:36:42","slug":"digital-trends-shaping-the-travel-industry-in-2024","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/en-in\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/","title":{"rendered":"Digital trends shaping the travel industry in 2024"},"content":{"rendered":"<div class=\"block-insight-intro\">\n\t<div\n\t\tclass=\"block-insight-intro__meta\"\n\t\tdata-animation=\"scale-fade\">\n\t\t<div\t\t\tclass=\"block-insight-intro__badge bg-refreshed-cyan\"\n\t\t\t>\n\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'><mask id='3a72ca2e-6927-4b14-9d63-99a32ea39227' style='mask-type:alpha' maskUnits='userSpaceOnUse' x='0' y='0' width='16' height='16'><path fill='#D9D9D9' stroke='#fff' d='M.5.5h15v15H.5z'\/><\/mask><g mask='url(#3a72ca2e-6927-4b14-9d63-99a32ea39227)'><path d='M4.167 11.167H8.5v-1H4.167v1Zm6.666 0h1V4.834h-1v6.333ZM4.167 8.5H8.5v-1H4.167v1Zm0-2.667H8.5v-1H4.167v1Zm-1.295 7.834c-.337 0-.622-.117-.855-.35a1.163 1.163 0 0 1-.35-.855V3.539c0-.337.116-.622.35-.856.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.855.35.234.234.35.519.35.856v8.923c0 .336-.116.622-.35.855-.233.233-.518.35-.855.35H2.872Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .064-.141V3.539a.196.196 0 0 0-.064-.141.195.195 0 0 0-.14-.065H2.871a.196.196 0 0 0-.141.065.196.196 0 0 0-.064.14v8.924c0 .051.021.098.064.14.043.043.09.065.14.065Z' fill='currentColor'\/><path d='M2.667 12.667V3.333m1.5 7.834H8.5v-1H4.167v1Zm6.666 0h1V4.834h-1v6.333ZM4.167 8.5H8.5v-1H4.167v1Zm0-2.667H8.5v-1H4.167v1Zm-1.295 7.834c-.337 0-.622-.117-.855-.35a1.163 1.163 0 0 1-.35-.855V3.539c0-.337.116-.622.35-.856.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.855.35.234.234.35.519.35.856v8.923c0 .336-.116.622-.35.855-.233.233-.518.35-.855.35H2.872Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .064-.141V3.539a.196.196 0 0 0-.064-.141.195.195 0 0 0-.14-.065H2.871a.196.196 0 0 0-.141.065.196.196 0 0 0-.064.14v8.924c0 .051.021.098.064.14.043.043.09.065.14.065Z' stroke='currentColor' stroke-width='0.25' fill='none'\/><\/g><\/svg>\t\t\t<span class=\"text-sans-14\">\n\t\t\t\tInsights\t\t\t<\/span>\n\t\t<\/div>\n\t<\/div>\n\t<h1\tclass=\"text text-sans-60 block-insight-intro__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Digital trends shaping the travel industry in 2024<\/h1><div class=\"author block-insight-intro__author\" data-animation=\"slide-fade\">\n\t\t\t<img\n\t\t\tclass=\"author__portrait\"\n\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/karla-nurdilda-150x150.jpg\"\n\t\t\talt=\"Karla Nurdilda\"\n\t\t\/>\n\t\n\t<div class=\"author__text\">\n\t\tKarla Nurdilda\t\t<br \/>\n\t\tDigital Trends &amp; Research Analyst\n\t\t\t<\/div>\n<\/div>\n\t<div class=\"block-insight-intro__insight-meta\" data-animation=\"slide-fade\">\n\t\t\t\t\t<div class=\"block-insight-intro__insight-meta-item\">\n\t\t\t\t<span class=\"block-insight-intro__insight-meta-label\">\n\t\t\t\t\tDate\t\t\t\t<\/span>\n\t\t\t\t<span>\n\t\t\t\t\tMarch 27, 2024\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<img\n\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/Travel-trends-digital.jpg\"\n\t\talt=\"Digital trends shaping the travel industry in 2024\"\n\t\tclass=\"block-insight-intro__featured-image\"\n\t\tdata-animation=\"scale-fade\">\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >People\u2019s escalating desire to explore new places is causing a surge in travel research, bookings, and digital opportunities.  <\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Our travel experts have compiled the top digital travel trends of 2025 that can help brands create better experiences, drive sustainable growth, and increase the value of travel bookings. <\/p><\/div>\n\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Despite the ongoing macroeconomic uncertainty, people are prioritizing travel. But such high demand comes with even higher expectations. <br><br>The modern traveler doesn&#8217;t just want to travel more. They want to travel better, whether that means more luxuriously, more authentically, or in a more rejuvenating way. <br><br>From airlines and hotels to online booking platforms, companies are pushed to deliver impeccable services and stay culturally relevant and tech-savvy.\u00a0<br><br>Luckily for brands in travel and tourism, these goals are attainable. The unprecedented demand correlates with the rise of available solutions. Now, delivering the sought-after \u2018<a href=\"https:\/\/www.youtube.com\/watch?v=gDCuVrXjG3w\" target=\"_blank\" rel=\"noreferrer noopener\">unreasonable<\/a>\u2019 level of hospitality is within reach for every organization. <br><br>To help brands meet customer expectations, we have identified four major digital trends shaping the travel industry. <\/p><\/div>\n\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"start\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><strong>Trend 01<\/strong> &#8211; In season is so last season: The rise of the shoulder season and off-peak travel <\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>More travelers are opting for the off-season, for a variety of reasons.\u00a0<br><br>Whether that\u2019s to take advantage of fewer crowds, more affordable rates, more moderate climates, or a more authentic experience, peak season spikes look to be not quite as steep as they once were this year<strong>.<\/strong><\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-stats-and-copy is-text-left\">\n\t\n\t\n\t\n\t<ul\n\t\tclass=\"block-stats-and-copy__cards is-content-left\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t78%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/static.virtuoso.com\/division-marketing\/PR\/2025_Luxe_Report\/2025%20Luxe%20Report%20Global%20Release_FINAL.pdf\">travel advisors<\/a> say clients are <br>opting for off-peak travel\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t82%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/static.virtuoso.com\/division-marketing\/PR\/2025_Luxe_Report\/2025%20Luxe%20Report%20Global%20Release_FINAL.pdf\">travelers<\/a> are looking for escapes <br>with more moderate weather\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t1 in 4\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\t<a href=\"https:\/\/www.mckinsey.com\/industries\/travel-logistics-and-infrastructure\/our-insights\/the-evolving-role-of-experiences-in-travel#:~:text=The%20evolving%20role%20of%20experiences,3%E2%80%9CThe\">travelers<\/a> are leaning into &#8220;slow travel,&#8221; staying in a destination for an extended period\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >The road less traveled becomes increasingly popular<\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>While European tourism reached new heights during summer 2024, an abundance of <a href=\"https:\/\/www.bbc.com\/travel\/article\/20240925-the-summer-that-tourism-fell-apart\">over-tourism<\/a> issues and protests drew attention to the problems created by peak season surges for the local communities, businesses, and environments in popular travel destinations.<br><br>The impact of overtourism hasn\u2019t gone unnoticed by travelers. People want to travel somewhere where they feel welcome\u2014not where they risk <a href=\"https:\/\/www.youtube.com\/watch?v=4eqlfmMlZqg\">getting sprayed with water pistols<\/a> by locals.\u00a0<br><br>At the same time, the problems created by overtourism have fueled travellers\u2019 growing sense of consciousness and the interest in destinations and experiences that prioritize environmental conservation, cultural preservation, and social responsibility.\u00a0<br><br>By travelling at a less popular time of year or to a less popular destination\u2014such as one featured on Intrepid\u2019s annual <a href=\"https:\/\/www.intrepidtravel.com\/us\/newsroom\/releases\/intrepid-releases-2025-not-hot-list\">\u201cNot Hot List\u201d<\/a>\u2014travelers are not only helping counter the adverse effects of overtourism, they\u2019re improving their own experience while helping boost local economies.\u00a0\u00a0<br><br>As a result, <a href=\"https:\/\/www.mckinsey.com\/industries\/travel-logistics-and-infrastructure\/our-insights\/the-evolving-role-of-experiences-in-travel#:~:text=The%20evolving%20role%20of%20experiences,3%E2%80%9CThe\">89% of travel providers<\/a> report rising interest in more off-the-beaten path, authentic experiences where visitors can connect intimately with their destinations. This trend is especially notable among young travellers, <a href=\"https:\/\/www.wokewaves.com\/posts\/gen-z-travel-inspirations\">70%<\/a> of which seek experiences unfamiliar to family and friends.<\/p><\/div>\n\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"end\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><strong>Trend 02 <\/strong>&#8211; A new generation of travelers: The shifting mindsets of Gen Z and Millennials<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>The travel industry faces an ongoing challenge: meeting the needs of a diverse range of young customers who do not fit the same mold as other generations.<br><br>Millennials and Gen Z seek highly personalized, niche experiences. This shift away from traditional travel patterns is becoming more evident with the rise of new trends like &#8220;gig-tripping&#8221; and &#8220;<a href=\"https:\/\/business.booking.com\/en-us\/business-travel-resources\/articles\/the-rise-of-bleisure-travel\/\" target=\"_blank\" rel=\"noreferrer noopener\">bleisure<\/a>,\u201d which are further popularized by social media.<br><br>How can brands stay in sync with the new generation of travelers?\u00a0<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-stats-and-copy is-text-left\">\n\t\n\t\n\t\n\t<ul\n\t\tclass=\"block-stats-and-copy__cards is-content-right\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t72%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof Gen-Z <a href=\"https:\/\/stories.hilton.com\/2024-travel-by-generation\">consider<\/a> travel a <br>priority in their 2024 budget\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t64%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof global <a href=\"https:\/\/stories.hilton.com\/releases\/2024-trends-report\">travelers<\/a> are reducing <br>spending elsewhere to prioritize <br>leisure travel in 2024\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t85%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/www.travelweekly-asia.com\/Travel-News\/Travel-Trends\/Gen-Z-and-Millennials-ready-to-splurge-on-travel\">Millennials<\/a> and Gen Zs are <br>willing to allocate funds for unique <br>experiences during their vacations\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<\/div>\n<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >Cultural exploration will be a priority for travelers in 2025. We\u2019re seeing a broad spectrum of cultural curiosity, from gig trippers jetting off to see their favorite artists, to budget bougie foodies.<\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Naomi Hahn, VP of Strategy at Skyscanner<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Brands must stay especially relevant on TikTok<\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>\u201cOur community craves content that provokes wanderlust by highlighting unique destinations and experiences, recommendations, and reviews.\u201d<br><br>To stay top of mind with the TikTok audience, brands should:<br><br><strong>Explore growth areas<\/strong> e.g., accessible luxury travel, domestic travel, and sustainable travel<br>\u00a0<br><strong>Collaborate with creators<\/strong> to enhance credibility and authentically represent the brand.<br><br><strong>Create save-worthy content<\/strong> that users find valuable enough to save in their &#8216;travel folder.&#8217;<br>\u00a0<br><strong>Sustain audience engagement<\/strong> by actively responding to comments and engaging with users through comments on their videos.<\/p><\/div>\n\t\n\t<\/div>\n\n<blockquote\n\tclass=\"tiktok-embed block-tiktok-video\"\n\tdata-video-id=\"7185320851766643973\"\n\tdata-embed-from=\"embed_page\"\n>\n\t<section><\/section>\n<\/blockquote>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Ant_Castiglia_Strategy-Director.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tRemember that authenticity reigns supreme, and travel brands need to reflect that by:\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><ul class=\"lists lists__color--richBlack lists__type--circle lists__size--default lists__align--left block-lists__lists\">\n\t<li>Showcasing real consumer experiences, highlighting both positive and negative experiences in strategic ways. <\/li><li>Generate less polished creative assets (even at the luxury level), creating a more genuine two-way conversation with consumers.<\/li><\/ul><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">This approach resonates with the younger generations of travelers, who have become more pragmatic from rising living costs.\u00a0<br><br>So throughout marketing activity, quality and price need to be highlighted first and foremost, with additional elements like sustainability becoming secondary messages \u2013 necessary but not a key driver of purchase.\u00a0<br><br>The key to success is creating a consistent experience that is embedded in current consumer needs and supported by authenticity end-to-end.<br><br>&#8211; Antonio Castiglia, Strategy Director, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"block-work-listing has-top-border\">\n\t<div class=\"block-work-listing__title-wrap\">\n\t\t<p\tclass=\"text text-sans-48 block-work-listing__subtitle\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" >Featured work<\/p>\t<\/div>\n\t\n\t<div\n\t\tclass=\"block-work-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card is-seven-four\" href=\"https:\/\/www.deptagency.com\/case\/changing-travel-perspectives-around-the-world\/\" >\n\t\n\t\t\t<div class=\"listing-card__media-container\">\n\t\t\t<picture class=\"listing-card__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/11\/Skyteam-case-min-1.png\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"listing-card__hover-card\" style=\"--background: #6EB300\" role=\"presentation\">\n\t\t\t\t\t<p class=\"listing-card__hover-card-title\"><span>Changing travel perspectives around the world<\/span><\/p>\n\t\t\t\t\t<p class=\"listing-card__hover-card-tag text-sans-16\">View Work<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card__meta\">\n\t\t<p\tclass=\"text text-sans-20 listing-card__title is-bold-sans\"\n\t>SkyTeam<\/p>\n\t\t<ul class=\"listing-card__tags\" role=\"presentation\">\n\t\t\t<li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Brand &amp; Media<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li><li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Travel<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t<\/ul>\n\t<\/div>\n\n\t\t\t<label class=\"listing-card__toggle\">\n\t\t\t<input type=\"checkbox\" aria-label=\"Post details\">\n\t\t\t<svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"12\" cy=\"12.8193\" r=\"11.5\" stroke=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5714 7.50209C12.5714 7.1865 12.3156 6.93066 12 6.93066C11.6844 6.93066 11.4286 7.1865 11.4286 7.50209V12.3592H6.57143C6.25584 12.3592 6 12.6151 6 12.9307C6 13.2463 6.25584 13.5021 6.57143 13.5021H11.4286V18.3592C11.4286 18.6748 11.6844 18.9307 12 18.9307C12.3156 18.9307 12.5714 18.6748 12.5714 18.3592V13.5021H17.4286C17.7441 13.5021 18 13.2463 18 12.9307C18 12.6151 17.7441 12.3592 17.4286 12.3592H12.5714V7.50209Z\" fill=\"currentColor\"\/>\n\t\t\t<\/svg>\n\t\t<\/label>\n\t<\/a>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"start\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><strong>Trend 03<\/strong> &#8211; AI is setting a new standard in hospitality through personalization<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>From booking flights to navigating unfamiliar cities, AI is on track to becoming an indispensable travel companion.<br><br>AI\u2019s capabilities extend beyond automation and chatbots, encompassing a multifaceted role that elevates hospitality standards and redefines the travel experience. <br><br>It can help brands transform their services into a highly personalized journey, like offering each client their own travel concierge.<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-stats-and-copy is-text-left\">\n\t\n\t\n\t\n\t<ul\n\t\tclass=\"block-stats-and-copy__cards is-content-left\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t32%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof all <a href=\"https:\/\/www.statista.com\/statistics\/1378046\/ai-revenue-share-travel-companies-worldwide\/#:~:text=According%20to%20the%20study%2C%20roughly,to%2032%20percent%20in%202024.\">travel<\/a> industry revenue <br>is predicted to be influenced by <br>AI in some capacity in 2024\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t75%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/www.statista.com\/statistics\/1381319\/expected-use-artificial-intelligence-for-travel-planning-worldwide\/\">travelers<\/a> worldwide expect <br>to use AI to plan accommodations <br>by 2033\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t62%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/www.euronews.com\/travel\/2023\/10\/18\/climate-conscious-trips-and-holidays-with-strangers-will-you-chase-these-travel-trends-in-\">millennials<\/a> say they would appreciate insights, tips or hints from an AI <br>companion while on holiday\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<\/div>\n<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >In travel, gen AI could take the form of a digital assistant that interacts with customers throughout the journey.<\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >McKinsey &amp; Company<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >How AI is elevating the traveler experience<\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Imagine these applications integrated into your product. <\/p>\n<ul\n\tclass=\"list text-sans-24 block-list__list\"\n\t>\n\t<li>Efficient browsing of destinations without using multiple platforms, apps, and search engines.<\/li><li>Personalized customer communication system for airlines and airports that helps create a seamless travel experience and fosters loyalty.<\/li><li>An itinerary curator tailored to individual\u2019s preferences while incorporating hidden gems and advice from locals.<\/li><li>A 24\/7 real-time travel concierge that predicts potential issues and offers solutions immediately as problems arise during travel.<\/li><li>An assistant that analyzes taste in music, art, and culture and helps \u2018gig-trippers\u2019 book experiences in advance.<\/li><li>A personalized ticket booking system based on budget, availability, preference, and the type of traveler.<\/li><\/ul>\n<\/div>\n\t\n\t<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2022\/07\/Maria-Temneanu.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tChatGPT has unleashed an AI frenzy, but often, brands struggle to visualize their applications beyond a standard chatbot framework. \t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">We seem attached to an archaic form of user interface despite LLMs being at the forefront of innovation (note the irony).<br><br>LLMs enrich the value of brand data, giving it the general knowledge and ability to create content by itself. This shifts many digital products (like websites) from an outdated content management system to a <a href=\"https:\/\/www.deptagency.com\/insight\/content-creation-to-the-conceptual-web-genais-2024-trajectory\/\" target=\"_blank\" rel=\"noreferrer noopener\">concept management system<\/a>, where the product is tailored\u2014but the trigger doesn\u2019t have to be a conversation.<br><br>What would that look like for the travel industry? <br><br>Imagine looking for places using a specific keyword (e.g. \u2018whimsical\u2019) and getting recommendations that don\u2019t contain that, but fit better &#8211; because the system knows that what you say is not always what you mean, or what you want.\u00a0<br><br>Or imagine you\u2019ve received a push notification with a dedicated itinerary of fun things to do that happen to be near, open, within budget, and not too exhausting &#8211; \u201cJust what I didn\u2019t know I needed!\u201d<br><br>Imagine how that looks on the product page, in a check-out system, on a search bar, in a departure board, or in Google Maps\u2014anything but a chatbot.\u00a0<br><br>&#8211; Maria Temneanu, Lead Tech Planner, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"block-work-listing has-top-border\">\n\t<div class=\"block-work-listing__title-wrap\">\n\t\t<p\tclass=\"text text-sans-48 block-work-listing__subtitle\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" >Featured work<\/p>\t<\/div>\n\t\n\t<div\n\t\tclass=\"block-work-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card is-seven-four\" href=\"https:\/\/www.deptagency.com\/case\/elevating-the-customer-experience-with-marketing-cloud-personalization\/\" >\n\t\n\t\t\t<div class=\"listing-card__media-container\">\n\t\t\t<picture class=\"listing-card__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/01\/Audley-city-view.png\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"listing-card__hover-card\" style=\"--background: #4285F4\" role=\"presentation\">\n\t\t\t\t\t<p class=\"listing-card__hover-card-title\"><span>Elevating the customer experience with Marketing Cloud Personalization<\/span><\/p>\n\t\t\t\t\t<p class=\"listing-card__hover-card-tag text-sans-16\">View Work<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card__meta\">\n\t\t<p\tclass=\"text text-sans-20 listing-card__title is-bold-sans\"\n\t>Audley Travel<\/p>\n\t\t<ul class=\"listing-card__tags\" role=\"presentation\">\n\t\t\t<li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Brand &amp; Media<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li><li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Travel<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t<\/ul>\n\t<\/div>\n\n\t\t\t<label class=\"listing-card__toggle\">\n\t\t\t<input type=\"checkbox\" aria-label=\"Post details\">\n\t\t\t<svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"12\" cy=\"12.8193\" r=\"11.5\" stroke=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5714 7.50209C12.5714 7.1865 12.3156 6.93066 12 6.93066C11.6844 6.93066 11.4286 7.1865 11.4286 7.50209V12.3592H6.57143C6.25584 12.3592 6 12.6151 6 12.9307C6 13.2463 6.25584 13.5021 6.57143 13.5021H11.4286V18.3592C11.4286 18.6748 11.6844 18.9307 12 18.9307C12.3156 18.9307 12.5714 18.6748 12.5714 18.3592V13.5021H17.4286C17.7441 13.5021 18 13.2463 18 12.9307C18 12.6151 17.7441 12.3592 17.4286 12.3592H12.5714V7.50209Z\" fill=\"currentColor\"\/>\n\t\t\t<\/svg>\n\t\t<\/label>\n\t<\/a>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"end\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><strong>Trend 04 <\/strong>&#8211; Archetypes over demographics: Understanding customers\u2019 mindsets is key to an effective website<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>According to Statista\u2019s <a href=\"https:\/\/www.statista.com\/topics\/2704\/online-travel-market\/\" target=\"_blank\" rel=\"noreferrer noopener\">forecast<\/a>, the online travel market is expected to almost double by 2030 compared to 2023.<br><br>In a landscape where potential travelers navigate around 40 websites before making a booking, it has become imperative to ensure that your website stands out, is relevant, and builds trust within seconds.<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-stats-and-copy is-text-left\">\n\t\n\t\n\t\n\t<ul\n\t\tclass=\"block-stats-and-copy__cards is-content-right\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t38%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/www.inc.com\/magazine\/201711\/sheila-marikar\/website-design-marketing.html\">people<\/a> will stop engaging with <br>a website if the content is unattractive\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t75%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/credibility.stanford.edu\/\">users<\/a> admit to making judgments<br>about a company\u2019s credibility <br>based on their website design\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t94%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof <a href=\"https:\/\/dl.acm.org\/doi\/10.1145\/985692.985776\">website<\/a> first impressions <br>are design-related\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<\/div>\n<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >People want hyper-personalized experiences to feel they\u2019re traveling with intention, not just to get out of the country. <\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Lee Chambers, Psychologist and founder of wellbeing and inclusion agency Essentialise<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >An engaging experience has never been more crucial<\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>A travel brand\u2019s website is the digital backbone of success in generating demand and sales.<br><br>Effective UX research and solutions can directly and positively impact<a href=\"https:\/\/advertising.expedia.com\/blog\/research\/the-traveler-journey-and-why-it-matters-for-advertisers\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> six out of 10 critical factors <\/strong><\/a>travelers consider when booking while indirectly influencing the remainder.\u00a0<br><br>The key to driving bookings is to stand out <em>and<\/em> build trust, but meeting the expectations and needs of thousands of visitors is no easy task. To do so, brands need to understand existing and potential customers.<br><br>Relying on demographic-based personas is no longer enough. Instead, leading brands are replacing them with mindset and archetype-based segmentation, which in turn fuels a shift toward a more nuanced approach to web design.<\/p><\/div>\n\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >How do you tailor your web experience to each visitor? <\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>By understanding their travel mindset. Here\u2019s how.<br><br>First, it is necessary to move beyond old-school macro-segmentation of audiences based on demographics towards hyper-segmentation. Or, as Piero Sierra, Chief Product Officer at Skyscanner, has said, by evolving to help their customers pick their perfect destination, \u201c<em>whatever their trip\u2019s vibe<\/em>.\u201d<br><br>To do so, it is necessary to take a multi-method approach to understanding customers \u2013 through surveys, data collection and analysis, experimentation, and field studies.<br><br>The key is to grasp the various mindsets of the customer base.<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/02\/Lizzie-Astles.jpeg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\t\t\t\talt=\"Lizzie Astles \"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">The traditional approach to personas, segmenting by demographics, isn\u2019t flexible enough to accommodate how people are now approaching travel planning and booking. Travelers don\u2019t fall into neat buckets according to age, family status, or location. We need to be led more by their mindsets and motivations. <br><br>By gathering customer insights using various research methods, we can understand the unique challenges that a brand\u2019s customers face and create experiences that resonate with the right audiences.<br><br>In such a crowded market, connecting with a customer and engaging them on an emotional level is key to setting your brand apart from the rest. Generative AI and machine learning can help you take data and anticipate their wants and needs.<br><br>Researching to gather information about customers is only one part of the problem. It\u2019s also key to ensure that we\u2019re implementing those learnings by adapting experiences and constantly reviewing and iterating to measure what\u2019s working and feeding back in those insights.<br><br>&#8211; Lizzie Astles, Lead UX Designer, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"block-work-listing has-top-border\">\n\t<div class=\"block-work-listing__title-wrap\">\n\t\t<p\tclass=\"text text-sans-48 block-work-listing__subtitle\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" >Featured work<\/p>\t<\/div>\n\t\n\t<div\n\t\tclass=\"block-work-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card is-seven-four\" href=\"https:\/\/www.deptagency.com\/case\/take-off-to-the-cloud-website-migration-to-adobe-experience-manager\/\" >\n\t\n\t\t\t<div class=\"listing-card__media-container\">\n\t\t\t<picture class=\"listing-card__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/11\/airplane-wing-clouds.jpg\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"listing-card__hover-card\" style=\"--background: #4285F4\" role=\"presentation\">\n\t\t\t\t\t<p class=\"listing-card__hover-card-title\"><span>Take off to the cloud: website migration to Adobe Experience Manager<\/span><\/p>\n\t\t\t\t\t<p class=\"listing-card__hover-card-tag text-sans-16\">View Work<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card__meta\">\n\t\t<p\tclass=\"text text-sans-20 listing-card__title is-bold-sans\"\n\t>Edelweiss Air<\/p>\n\t\t<ul class=\"listing-card__tags\" role=\"presentation\">\n\t\t\t<li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Tech &amp; Data<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li><li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Travel<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t<\/ul>\n\t<\/div>\n\n\t\t\t<label class=\"listing-card__toggle\">\n\t\t\t<input type=\"checkbox\" aria-label=\"Post details\">\n\t\t\t<svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"12\" cy=\"12.8193\" r=\"11.5\" stroke=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5714 7.50209C12.5714 7.1865 12.3156 6.93066 12 6.93066C11.6844 6.93066 11.4286 7.1865 11.4286 7.50209V12.3592H6.57143C6.25584 12.3592 6 12.6151 6 12.9307C6 13.2463 6.25584 13.5021 6.57143 13.5021H11.4286V18.3592C11.4286 18.6748 11.6844 18.9307 12 18.9307C12.3156 18.9307 12.5714 18.6748 12.5714 18.3592V13.5021H17.4286C17.7441 13.5021 18 13.2463 18 12.9307C18 12.6151 17.7441 12.3592 17.4286 12.3592H12.5714V7.50209Z\" fill=\"currentColor\"\/>\n\t\t\t<\/svg>\n\t\t<\/label>\n\t<\/a>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"start\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" ><strong>Trend 05<\/strong> &#8211; Try before you buy: Mixed reality is giving travelers a taste of the real experience<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>The limitations of screens, PCs, and smartphones have become increasingly apparent. Users crave more immersive, seamless, and intuitive ways to interact with digital content \u2013 beyond the confines of the 2D screen.<br><br>Immersive, &#8220;being there&#8221; experiences can help brands drive deeper engagement, fostering emotional connections and informed travel decisions. <br><br>And with oncoming technologies such as Apple Vision Pro, brands will need to steer increasingly toward <a href=\"https:\/\/www.deptagency.com\/service\/experience\/spatial\/\">spatial design innovation<\/a>.<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-stats-and-copy is-text-left\">\n\t\n\t\n\t\n\t<ul\n\t\tclass=\"block-stats-and-copy__cards is-content-left\"\n\t\tdata-animation=\"slide-fade\"\n\t\tdata-animation-target=\"inner-items\"\n\t\tdata-animation-delay=\"0.15\"\n\t\tdata-animation-stagger=\"0.15\">\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t71%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof travelers said they viewed the <br>quality of their digital experience as <br>a key factor when booking travel\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t60%\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tof people are willing to <br>book a trip if they can <br>experience it virtually\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"block-stats-and-copy__card\">\n\t\t\t\t<p class=\"block-stats-and-copy__card-title text-sans-76\">\n\t\t\t\t\t$1.5tn\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"block-stats-and-copy__card-subtitle text-sans-16\">\n\t\t\t\t\tpredicted increase in tourism <br>revenue due to VR by 2030\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<\/div>\n<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >Today&#8217;s travelers want to live like locals, feel inspired by the places they visit, and experience a transformative journey that is wholly their own. <\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Sarah Somerville, Senior Director, Asia Pacific at Hilton<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h3\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Experiment with immersive experiences<\/h3><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Immersive experiences allow you to: <br><br><strong>Enhance your digital presence<\/strong><br>Static online descriptions often fail to capture a destination&#8217;s unique appeal. Immersive digital experiences can combine virtual tours, engaging local stories, and user-generated content.<br><br><strong>Stand out\u00a0<\/strong><br>Story-driven marketing campaigns and virtual experiences of hotel rooms and services can help businesses build a personal connection with potential customers.<br><br><strong>Showcase cultural richness<br><\/strong>Developing interactive platforms highlighting local events and cultural experiences helps fully convey the depth of a destination\u2019s culture and experiences.\u00a0<br><br>With Apple\u2019s Vision Pro, the writing is on the wall. While it won\u2019t change the world overnight, you should start experimenting with VR and AR to understand the technology behind it. As you progress with the technology and understand how to leverage it, you\u2019ll be in a stronger position as the immersive future continues to evolve.<\/p><\/div>\n\t\n\t<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/simon-b-dogstudio.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\t\t\t\talt=\"Simon B Dogstudio \"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--m heading__align--left block-heading__heading\">\n\t\t\tA cinematic experience\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">For Virgin Galactic, DOGSTUDIO\/DEPT\u00ae created an immersive website that offers potential customers a cinematic, interactive experience. We aimed to help visitors understand what it would be like to be a space explorer and inspire them to dream big and pursue their goals.\u00a0<br><br>I believe that by creating immersive experiences on their websites, travel businesses can:<\/p><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><ul class=\"lists lists__color--richBlack lists__type--circle lists__size--default lists__align--left block-lists__lists\">\n\t<li>Spark imagination and establish a strong emotional connection with their visitors by taking them on a journey.<\/li><li>Offer an impactful and emotional experience through customer engagement.<\/li><\/ul><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Not every brand can create the same immersion level as Virgin Galactic. However, they can still take bold and innovative steps, offer the right-sized experiences to their organization and audience, and in doing so, establish a stronger connection with customers.<br><br>&#8211; Simon Boas, Senior producer <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"block-work-listing has-top-border\">\n\t<div class=\"block-work-listing__title-wrap\">\n\t\t<p\tclass=\"text text-sans-48 block-work-listing__subtitle\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" >Featured work<\/p>\t<\/div>\n\t\n\t<div\n\t\tclass=\"block-work-listing__items\"\n\t\tdata-animation=\"fade\"\n\t\tdata-animation-target=\"inner-items-separate\"\n\t\tdata-animation-delay=\"0.25\"\n\t\tdata-animation-stagger=\"0.1\">\n\t\t<a\n\tclass=\"listing-card is-seven-four\" href=\"https:\/\/www.deptagency.com\/case\/building-an-immersive-digital-experience-for-an-alpine-destination\/\" >\n\t\n\t\t\t<div class=\"listing-card__media-container\">\n\t\t\t<picture class=\"listing-card__image-picture\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"listing-card__image\" src=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/09\/Andermatt-Swiss-Alps_Keyvisual_1.jpg\" alt=\"\">\n\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"listing-card__hover-card\" style=\"--background: #1027EF\" role=\"presentation\">\n\t\t\t\t\t<p class=\"listing-card__hover-card-title\"><span>Building an immersive digital experience for an alpine destination<\/span><\/p>\n\t\t\t\t\t<p class=\"listing-card__hover-card-tag text-sans-16\">View Work<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"listing-card__meta\">\n\t\t<p\tclass=\"text text-sans-20 listing-card__title is-bold-sans\"\n\t>Andermatt Swiss Alps<\/p>\n\t\t<ul class=\"listing-card__tags\" role=\"presentation\">\n\t\t\t<li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Customer Experience<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li><li\tclass=\"listing-card__tag\" >\n\t<span aria-hidden='true'>(<\/span>&nbsp;<span>Travel<\/span>&nbsp;<span aria-hidden='true'>)<\/span><\/li>\t\t<\/ul>\n\t<\/div>\n\n\t\t\t<label class=\"listing-card__toggle\">\n\t\t\t<input type=\"checkbox\" aria-label=\"Post details\">\n\t\t\t<svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<circle cx=\"12\" cy=\"12.8193\" r=\"11.5\" stroke=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5714 7.50209C12.5714 7.1865 12.3156 6.93066 12 6.93066C11.6844 6.93066 11.4286 7.1865 11.4286 7.50209V12.3592H6.57143C6.25584 12.3592 6 12.6151 6 12.9307C6 13.2463 6.25584 13.5021 6.57143 13.5021H11.4286V18.3592C11.4286 18.6748 11.6844 18.9307 12 18.9307C12.3156 18.9307 12.5714 18.6748 12.5714 18.3592V13.5021H17.4286C17.7441 13.5021 18 13.2463 18 12.9307C18 12.6151 17.7441 12.3592 17.4286 12.3592H12.5714V7.50209Z\" fill=\"currentColor\"\/>\n\t\t\t<\/svg>\n\t\t<\/label>\n\t<\/a>\t<\/div>\n<\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<a href=\"https:\/\/www.deptagency.com\/industry\/travel-leisure-hospitality\/\" target=\"_blank\" rel=\"noreferrer noopener\">DEPT\u00ae\/Travel<\/a> is our expert digital team helping travel brands stay ahead. \t<\/h2><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":94,"featured_media":4371354,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"footnotes":""},"person":[41975],"insight-topics":[42893],"class_list":["post-4371349","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_insight_featured":true,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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