{"id":4388154,"date":"2022-10-06T08:56:37","date_gmt":"2022-10-06T06:56:37","guid":{"rendered":"https:\/\/www.deptagency.com\/event\/dept-talks-next-in-customer-experience\/"},"modified":"2025-12-08T13:48:43","modified_gmt":"2025-12-08T11:48:43","slug":"dept-talks-next-in-customer-experience","status":"publish","type":"event","link":"https:\/\/www.deptagency.com\/en-in\/event\/dept-talks-next-in-customer-experience\/","title":{"rendered":"DEPT\u00ae Talks: Next in Customer Experience"},"content":{"rendered":"\n\t
\n\t\t\n\t<\/svg>\n\t\t\t\n\t\t\tBack to all events\t\t<\/span>\n\t\n<\/button>\n\t\tDEPT\u00ae Talks: Next in Customer Experience\t<\/h1>\n\t\t
\n\t\t\t\n\t\tDate\t<\/p>\n\t\tNovember 08\t<\/p>\n\t\tFrom\t<\/p>\n\t\t9:00 – 11:00\t<\/p>\n\t\tWhere\t<\/p>\n\t\tLivestream\t<\/p>\t\t<\/div>\n\n\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>\t<\/div>\n\n\t
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\n\t\tFabio Martini\t\t
\n\t\tEMEA Member Marketing and Strategy Sr Manager at Nike\n\t\t\t<\/div>\n<\/div>
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\n\t\tAnnemarie Joosen\t\t
\n\t\tLead Reizigers ComIt at Dutch Railways\n\t\t\t<\/div>\n<\/div>
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\n\t\tRyely Newman\t\t
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\n\t\tJohanne Bruun Rasmussen\t\t
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\n\t\tSteven John Denekas\t\t
\n\t\tVP of Creative at BASIC\/DEPT\u00ae\n\t\t\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t<\/svg>\n\t\t\t\n\t\t\tDisplay all speakers\t\t<\/span>\n\t\n<\/button>\t\t\t\t\t<\/div>\n\n\t\t
\n\t\t\t\n\t\tCustomer experience has been a mainstay for years in consultancy reports and marketing strategies. No digital transformation is complete without a solid customer experience.

There’s a reason why half of all marketeers indicate that for the coming 2 years, CX will be their main strategic priority to realise growth and continue to retain customers. After all, fulfilling your brand promise with a consistent and distinctive customer experience is key to achieve sustainable success.

Still, many organisations are struggling to offer (potential) customers a consistent and distinctive experience throughout the entire customer journey. All because of the absence of clear leadership, departments operating in silos, and a lack of insight and overview.

So it’s high time to deep dive into CX at our DEPT\u00ae Talks: Next in Customer Experience. On the agenda:

Who’s making it work
<\/strong>Find out from prominent companies how they have transformed (and are transforming) into a client-driven organisation. What’s their approach, which hurdles are they facing, and how do they make sure their organisation actually changes?

How it can be done
<\/strong>Learn from new players how they’re using customer experience to disrupt existing markets and realise growth.

What’s happening now
<\/strong>Get to know the latest trends and developments when it comes to customer experience. What are the newest insights, and which tools and methodologies are shaping the most recent standard?
\u00a0
Sign up now and join us virtually on November 8th from 9:00 to 11:00 CET for an inspiring session full of CX insights.<\/strong>

See full programme here.<\/strong>
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\n\t\t\n\t\tDate\t<\/p>\n\t\tNovember 08\t<\/p>\n\t\tFrom\t<\/p>\n\t\t9:00 – 11:00\t<\/p>\n\t\tWhere\t<\/p>\n\t\tLivestream\t<\/p>\t<\/div>\n<\/div>\n\n\n\t
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\n\t\n\t\tDEPT\u00ae Talks: Next in Customer Experience\t<\/h2>\n\t\tDate\t<\/p>\n\t\tNovember 08\t<\/p>\n\t\tFrom\t<\/p>\n\t\t9:00 – 11:00\t<\/p>\n\t\tWhere\t<\/p>\n\t\tLivestream\t<\/p><\/div><\/div>\n\n\t\n\t<\/svg>\n\t\t\t\n\t\t\tClose\t\t<\/span>\n\t\n<\/button>\n\t
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<\/div>\n\t\n\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\tCOMMERCE \u2022 Nitin Kediyal\t<\/p>\n\t\tDEPT\u00ae named a Strong Performer in The Forrester Wave\u2122: Commerce Services, Q1 2026<\/span>\t<\/h3>\n\t\n\t\t\t\n\t\t\tRead Article\t\t<\/span>\n\t\n<\/button>\n\t\n\t<\/a>\n\t\t\t
<\/div>\n\t\n\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\tNEWS \u2022 Marjan Straathof\t<\/p>\n\t\tDEPT\u00ae brings its Cannes-Style moments year-round with Future Club<\/span>\t<\/h3>\n\t\n\t\t\t\n\t\t\tRead Article\t\t<\/span>\n\t\n<\/button>\n\t\n\t<\/a>\n\t\t\t
<\/div>\n\t\n\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\tTECH & DATA \u2022 Rohit Shukla\t<\/p>\n\t\tNavigating India\u2019s DPDP Act with Privacy-by-Design<\/span>\t<\/h3>\n\t\n\t\t\t\n\t\t\tRead Article\t\t<\/span>\n\t\n<\/button>\n\t\n\t<\/a>\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Sign up now and join us virtually on November 8th from 9:00 to 11:00 CET for an inspiring session full of CX insights.","protected":false},"author":27,"featured_media":4376744,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"dept_event_sub_events":"","footnotes":"","event_is_time_hidden_on_listing":false},"event-location":[39403],"event-tag":[],"event-type":[42923],"speaker":[39744,39745,39741,39743,39742],"location":[],"person":[],"class_list":["post-4388154","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"event_theme":"dark","event_is_hidden_on_listing":false,"event_start":"2022-11-08 09:00:00","event_end":"2022-11-08 11:00:00","event_is_time_hidden_on_listing":false,"event_alternate_featured_image":null,"event_mobile_featured_image":null,"event_partners_multiselect":null},"yoast_head":"\nDEPT\u00ae Talks: Next in Customer Experience - 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