{"id":4388332,"date":"2024-12-18T21:38:07","date_gmt":"2024-12-18T19:38:07","guid":{"rendered":"https:\/\/www.deptagency.com\/case\/enhancing-the-reliability-of-a-vital-resource-in-ireland\/"},"modified":"2025-12-05T17:07:33","modified_gmt":"2025-12-05T15:07:33","slug":"enhancing-the-reliability-of-a-vital-resource-in-ireland","status":"publish","type":"case","link":"https:\/\/www.deptagency.com\/en-in\/case\/enhancing-the-reliability-of-a-vital-resource-in-ireland\/","title":{"rendered":"Enhancing the reliability of a vital resource in Ireland"},"content":{"rendered":"<div class=\"block-case-intro-title\">\n\t<p\tclass=\"text text-sans-128 block-case-intro-title__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Uisce \u00c9ireann<\/p><p\tclass=\"text text-sans-48 block-case-intro-title__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Enhancing the reliability of a vital resource in Ireland<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Feature.jpeg\"\n\t\t\t\t\talt=\"A close-up of a riverbed with rocks and grass in Ireland.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div class=\"block-case-intro js-block-case-intro\">\n\t\t\t<div class=\"block-case-intro__category-container\">\n\t\t\t<p\n\t\t\t\tclass=\"block-case-intro__category-header text-sans-16\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t>\n\t\t\t\t(&nbsp;&nbsp;Services&nbsp;&nbsp;)\n\t\t\t<\/p>\n\n\t\t\t<ul\n\t\t\t\tclass=\"block-case-intro__category-list text-sans-14 js-block-case-intro-category-list\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-target=\"inner-items\"\n\t\t\t\tdata-animation-delay=\"0.5\"\n\t\t\t\tdata-animation-stagger=\"0.1\"\n\t\t\t>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tCustomer Experience\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tTech &amp; Data\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\n\t<p\tclass=\"text text-sans-48 block-case-intro__title js-block-case-intro-title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.005\" >Uisce \u00c9ireann is Ireland&#8217;s nationally regulated water utility, responsible for the delivery of secure, safe and sustainable water services for the people of Ireland. <\/p><p\tclass=\"text text-sans-24 block-case-intro__text js-block-case-intro-text\"\n\tdata-animation=\"slideFade\" data-animation-target=\"paragraphs\" data-animation-delay=\"0.1\" >With responsibility for such an essential natural resource, Uisce \u00c9ireann must be able to communicate with its customer base of over 1.5 million individuals at <em>all<\/em> times.<br><br>At DEPT\u00ae, we\u2019re proud to support Uisce \u00c9ireann in taking on such a crucial task, managing its website across all fronts\u2013from infrastructure to content and UX.<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy has-less-t-space\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann-Agriculture.jpeg\"\n\t\t\t\t\talt=\"A sheep overlooking the water in Ireland.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Better, more reliable information<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>The Uisce \u00c9ireann website, <a href=\"http:\/\/water.ie\" target=\"_blank\" rel=\"noreferrer noopener\">water.ie<\/a>, provides valuable information about water supply, services, and delivery. In this way, the site functions as a critical resource for the Irish public and occasionally experiences sudden spikes in visitor traffic whenever Uisce \u00c9ireann announces service disruptions, outages, or potability notices.\u00a0<br><br>Given these traffic patterns, a key goal for Uisce \u00c9ireann was to implement a <a href=\"https:\/\/www.deptagency.com\/en-au\/solutions\/tech-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">future-proof solution<\/a> that would ensure their website was secure, scalable, and able to perform under pressure.<br><br>Having always strived to provide a rich, informative service to users, it was also important to Uisce \u00c9ireann that we migrated the components of their site\u2019s user experience into the new solution.\u00a0<br><br>This user experience put enormous emphasis on localisation, relying on geospatial data to ensure that users could easily access content related to the water supply in the area nearest their home or business. Notably, it also offered the advantage of pushing updates about water supply in a user\u2019s immediate area.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Fishing.jpeg\"\n\t\t\t\t\talt=\"An Irishman fishing in a river.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >A positively unshakeable solution<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Following a recent move to Drupal\u2014a flexible, open-source platform ideal for Uisce \u00c9ireann\u2019s diverse content requirements\u2014Uisce \u00c9ireann also decided to migrate their hosting solution to continue to support traffic demands.\u00a0<br><br>Ultimately, we helped them land on Acquia Cloud, which offered a tailored solution for Drupal deployments. Even better, Acquia Cloud\u2019s scalable infrastructure means that it automatically adjusts resources in response to changes in traffic.<br><br>In order to be fully confident in our recommendation and set up, we conducted rigorous load testing that turned the dial up on traffic. <em>Way<\/em> up.\u00a0<br><br>During the simulation, we swarmed Acquia Cloud with 3.6 million visitor requests within a 20-minute window\u2014over <em>ten times<\/em> the expected real-life peak\u2014definitively proving that the new solution could handle whatever was thrown at it, without performance issues.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Load-Testing.jpg\"\n\t\t\t\t\talt=\"A graph showing the Uisce Eireann site&#039;s performance during load testing.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"three-up-asset-one\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Helping customers get answers fast<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>The benefits of localising Uisce \u00c9ireann\u2019s content experience were clear from the beginning: by combining real-time information with specific guidance, we could help Uisce \u00c9ireann create additional, tangible value to help customers navigate outages, water quality and infrastructure projects.\u00a0<br><br>To realise this value, we had to overcome the challenge of the website\u2019s existing CMS components, which couldn\u2019t collect the necessary data required to tailor the user experience to specific audiences.<br><br>So, we developed a tool for localising content consisting of customised components. These components were built to integrate with Google Maps APIs, allowing a content editor to define <a href=\"https:\/\/geojson.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">GeoJSON<\/a> formatted data representing the desired locational information.\u00a0<br><br>The data could take the form of Points (location pins), Polylines (indicating a road or river), Polygons (representing more ad-hoc areas), or any combination of the above.\u00a0<br><br>To establish a line of communication between these new components and the MongoDB database housing all of Uisce \u00c9ireann\u2019s geo-spatial data, we developed an API hosted as a Microsoft Azure Functions App. This API provides both public and CMS-facing endpoints, the latter designed to enable Uisce \u00c9ireann to add, edit, and delete component data in the database as needed.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Mobile1.jpg\"\n\t\t\t\t\talt=\"A mobile screenshot of the refreshed Uisce Eireann site.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media is-first\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Mobile3.jpg\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media is-second\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/12\/Uisce-Eireann_Mobile2.jpg\"\n\t\t\t\t\talt=\"A mobile screenshot of the refreshed Uisce Eireann site.\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media is-third\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<p\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Improved value for every user<\/p><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>By migrating the website and helping customers get the answers they need faster, the people of Ireland can get accurate, up-to-date information that is specifically relevant to them. <br><br>Rest assured, this information and the Uisce \u00c9ireann website are always available.<\/p><\/div>\n\t\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":4388335,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":[],"dept_algolia_noindex":false,"dept_algolia_featured":false,"dept_accent_color":"#1027EF","dept_next_case_accent_color":"","dept_case_video":{"type":"local","id":4279334,"url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/01\/River.mp4","mime":"video\/mp4"},"footnotes":""},"client":[42785],"case-category":[42926,42927],"award":[],"case-industry":[42940,42935],"person":[737],"class_list":["post-4388332","case","type-case","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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