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A Systems Thinking Approach to Digital Transformation


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Systems thinking is not a new concept. The holistic idea of ‘the whole being more than the sum total of its parts’ goes back to Ancient Greece. In current day business operations, systems thinking is a holistic approach that focuses on the way that a system’s constituent parts interrelate, and how they work over time and within the context of larger systems.

Apply this approach to your current tech stack and you’ll see the relevance. No department is an island; how does each area of the business interact and integrate? And, indeed, how do the systems each department uses interact and integrate? It’s these combinations between different functions that make all the difference. Interactions cause emergence; new, more efficient actions that make the process streamlined and even more effective.

Digital transformation is the enabler. Increased connectivity and communication relies on digital services that can share, analyse and apply information gathered from each area of your business. The impact is felt when the workforce gets access to more efficient software and business systems, when the gathered insights are applied, and when newly emerging processes open up. These turning points are exciting periods; advancements branch out and open the door to a series of new opportunities. With systems thinking applied to digital transformation, businesses can start to move more towards NoOps, increased specialisation, predictive data modelling and even more agile supply chains.

14 pages
6 chapters

Download our longread to find out how to approach your digital transformation with a systems thinking approach.