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Warner Leisure Hotels

SDL Tridion Sites solution scoping & architecture


Warner Leisure Hotels specialises in UK short activity breaks just for grown-ups. Part of the Bourne Leisure Group, the regional chain of hotels hosts accommodation ranging from manor houses to coastal resorts and villages across the UK. Dept was asked to provide Architecture, Development and Project Management to take Warner Leisure Hotels from SDL Tridion SP13 to SDL Tridion Sites 8.

Program of work

Building on the Warner digital roadmap we were tasked with providing documentation detailing the solution, technical design and implementation of the new SDL Tridion Sites (formerly SDL Web) 8 platform and website.

This technical implementation project formed part of a wider program of work, set out and driven by the digital roadmap. Dept fully scoped the services that we will provide in developing this project including:

  • HTML creation and front-end development.
  • SDL Tridion Sites 8 implementation and back-end development.
  • Support with business-process changes and content work.
  • Platform set-up, integrations and infrastructure support.

Dept also collaborated with Warner on a high-level project plan and project governance to ensure accountability and effective communication. Together we outlined the key factors under the headings of Specification & Build, Test, Deploy and UAT and Hand-over/Launch.

We detailed how these will flow throughout the project, delivering a plan which considered sprints for five main tracks; Project Management, Digital Content, Front-End Development, SDL Web Development and Infrastructure, Architecture and Integration.

We created a technical solution document for the new WLH website upgrade to SDL Tridion Sites 8. This detailed the new instance of SDL Tridion Sites 8 to be created and the relevant content related to the Booking System and the Entertainments API/Database to be ported from the SDL Tridion 2013 instance.

Another aspect of this project, was the technical diagrams we produced to demonstrate the architecture and show the data, users and applications in a clear visual way.

UX definition phase

As they moved to the new platform and website build, Dept was asked to provide UX, Design and Consultancy services.

Our teams used their expertise in a wide range of areas to deliver IA review, taxonomy, SEO support, visual assets and functional specifications. Taking UX deliverables from another agency, we completed the IA and UX review and created the necessary functional specification documents.

This work was both highly detailed and time sensitive, with a period of five weeks to complete the definition phase before work on the build began. Dept achieved this through developing a plan of action with Warner and their other partners.

As a result, we successfully took the project from a period of insecurity to one of clarity, with all the right tools and knowledge being put into place before the build.

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