{"id":4230799,"date":"2024-03-27T17:04:13","date_gmt":"2024-03-27T15:04:13","guid":{"rendered":"https:\/\/www.deptagency.com\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/"},"modified":"2024-04-05T14:53:39","modified_gmt":"2024-04-05T12:53:39","slug":"digital-trends-shaping-the-travel-industry-in-2024","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/","title":{"rendered":"Digital trends shaping the travel industry in 2024"},"content":{"rendered":"<div class=\"block-article-post-header js-block-article-post-header block-article-post-header__theme--onyxGrey\">\n\t<a\tclass=\"cta-button block-article-post-header__back-button cta-button__color--white cta-button__style--back\" href=\"https:\/\/www.deptagency.com\/en-dk\/all-insights\/\" aria-label=\"Back\" >\n\t<svg width='41' height='41' viewBox='0 0 41 41' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><circle cx='20.5' cy='20.5' r='19.5' transform='rotate(-90 20.5 20.5)' stroke='var(--dept-button-icon-outline-color)' stroke-width='1.3' stroke-miterlimit='10' fill='none'\/><circle class='icon-backplate' cx='20.5' cy='20.5' r='19.5' transform='rotate(-90 20.5 20.5)' fill='var(--dept-button-icon-backplate-color)' fill-opacity='1'\/><path class='icon-center' d='M21.174 30 11 20.674l10.174-9.326m-9.326 9.328H30.5' stroke='var(--dept-button-icon-color)' stroke-width='1.3' stroke-miterlimit='10' fill='none'\/><\/svg>\n\t\t\t<span>\n\t\t\tBack to all articles\t\t<\/span>\n\t\n<\/a><h1\t\tclass=\"typography block-article-post-header__title typography__color--white typography__size--h1 typography__align--left\"\n\t\t\t>\n\t\tDigital trends shaping the travel industry in 2024\t<\/h1><div\n\t\tclass=\"image-wrap block-article-post-header__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/Travel-trends-digital.jpg\"\n\t\t\t\tclass=\"image block-article-post-header__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div class=\"author block-article-post-header__author\" data-animation=\"slide-fade\">\n\t\t\t<img\n\t\t\tclass=\"author__portrait\"\n\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2022\/03\/Victor-Lunde-150x150.jpg\"\n\t\t\talt=\"Victor Marcus Lunde\"\n\t\t\/>\n\t\n\t<div class=\"author__text\">\n\t\tVictor Marcus Lunde\t\t<br \/>\n\t\tAccount Director &amp; Head of Business Development\n\t\t\t<\/div>\n<\/div>\n\t<div class=\"block-article-post-header__meta\">\n\t\t\t\t\t\t\t<div class=\"block-article-post-header__meta-date\">\n\t\t\t\t<div class=\"block-article-post-header__date-description\">\n\t\t\t\t\tDate\t\t\t\t<\/div>\n\t\t\t\t<div class=\"block-article-post-header__published-date\">\n\t\t\t\t\t27 March 2024\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-statement block-statement__background-color--backgroundGrey block-statement__align--left\">\n\t<p\t\tclass=\"typography block-statement__title typography__color--onyxGrey typography__size--h5 typography__align--left\"\n\t\t\t>\n\t\tPeople\u2019s escalating desire to explore new places is causing a surge in travel research, bookings, and digital opportunities.  <br><br>Our DEPT\u00ae\/Travel experts have compiled the top digital trends of 2024 that can help brands create better experiences, drive sustainable growth, and increase the value of travel bookings. \t<\/p><\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--white\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--onyxGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\tDespite the ongoing macroeconomic uncertainty, people are prioritizing travel. But such high demand comes with even higher expectations. <br><br>The modern traveler doesn&#8217;t just want to travel more. They want to travel better. <br><br>From airlines and hotels to online booking platforms, companies are pushed to deliver impeccable services and stay culturally relevant and tech-savvy.\u00a0<br><br>Luckily for brands in travel and tourism, these goals are attainable. The unprecedented demand correlates with the rise of available solutions. Now, delivering the sought-after \u2018<a href=\"https:\/\/www.youtube.com\/watch?v=gDCuVrXjG3w\">unreasonable<\/a>\u2019 level of hospitality is within reach, not only for 11 Maddison Park but also for your organization. <br><br>To help brands meet customer expectations, we have identified four major digital trends shaping the travel industry. \t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page 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2024\"\n\t\t\t\tdata-share-type=\"facebook\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Facebook\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='14' height='22' viewBox='0 0 14 22' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M4.032 22L4 12H0V8h4V5.5C4 1.789 6.298 0 9.61 0c1.585 0 2.948.118 3.345.17v3.88H10.66c-1.8 0-2.15.856-2.15 2.112V8h5.241l-2 4H8.51v10H4.032z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/api.whatsapp.com\/send?text=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"whatsapp\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Whatsapp\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg xmlns='http: \/\/www.w3.org\/2000\/svg' width='25' height='24' viewBox='0 0 25 24'><path d='M.805 24l1.687-6.163a11.869 11.869 0 01-1.588-5.945C.907 5.335 6.244 0 12.801 0c3.182.001 6.17 1.24 8.415 3.488a11.819 11.819 0 013.481 8.413c-.002 6.558-5.34 11.893-11.896 11.893h-.005c-1.99-.001-3.947-.5-5.685-1.448L.805 24zm6.598-3.807l.361.214a9.874 9.874 0 005.033 1.378h.004c5.45 0 9.885-4.434 9.888-9.885a9.824 9.824 0 00-2.894-6.993 9.823 9.823 0 00-6.99-2.898c-5.454 0-9.89 4.434-9.892 9.884a9.86 9.86 0 001.512 5.26l.235.374-.999 3.648 3.742-.982z' fill='currentColor'\/><path d='M9.825 6.921c-.24-.58-.486-.501-.668-.51-.174-.009-.372-.01-.57-.01-.198 0-.52.074-.793.371-.272.298-1.04 1.017-1.04 2.48 0 1.462 1.065 2.875 1.214 3.073.148.199 2.096 3.2 5.078 4.487.709.306 1.262.49 1.694.626.712.226 1.36.194 1.872.118.571-.085 1.759-.72 2.007-1.413.247-.694.247-1.29.173-1.413-.074-.124-.272-.199-.57-.347-.297-.149-1.758-.868-2.03-.967-.273-.1-.471-.149-.67.149-.198.297-.767.966-.94 1.165-.174.198-.348.223-.645.074-.297-.149-1.255-.462-2.39-1.475-.884-.788-1.48-1.76-1.654-2.058-.173-.298-.018-.459.13-.607.134-.133.298-.347.446-.52.149-.174.199-.298.298-.496.099-.198.05-.372-.025-.52-.074-.15-.669-1.612-.917-2.207z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F&#038;text=Digital%20trends%20shaping%20the%20travel%20industry%20in%202024\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"twitter\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Twitter\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='25' height='20' viewBox='0 0 25 20' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M24.75 2.3c-.9.4-1.8.7-2.8.8 1-.6 1.8-1.6 2.2-2.7-1 .6-2 1-3.1 1.2-.9-1-2.2-1.6-3.6-1.6-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<strong>Trend 01<\/strong> &#8211; A new generation of travelers: The shifting mindsets of Gen Z and Millennials\t<\/h2><\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--m heading__align--left cta-text__content\">\n\t\t\tThe travel industry faces an ongoing challenge: meeting the needs of a diverse range of young customers who do not fit the same mold as other generations.<br><br>Millennials and Gen Z seek highly personalised, niche experiences. This shift away from traditional travel patterns is becoming more evident with the rise of new trends like &#8220;gig-tripping&#8221; and &#8220;<a href=\"https:\/\/business.booking.com\/en-us\/business-travel-resources\/articles\/the-rise-of-bleisure-travel\/\">bleisure<\/a>,\u201d which are further popularised by social media.<br><br>How can brands stay in sync with the new generation of travelers?\u00a0\t<\/h2><\/div>\n\n<div class=\"block-stats-panel block-stats-panel__color--white is-half-height\">\n\t\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t72%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof Gen-Z <a href=\"https:\/\/stories.hilton.com\/2024-travel-by-generation\">consider<\/a> travel a <br>priority in their 2024 budget<br>\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t64%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof global <a href=\"https:\/\/stories.hilton.com\/releases\/2024-trends-report\">travelers<\/a> are reducing <br>spending elsewhere to prioritise <br>leisure travel in 2024<br>\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t85%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/www.travelweekly-asia.com\/Travel-News\/Travel-Trends\/Gen-Z-and-Millennials-ready-to-splurge-on-travel\">Millennials<\/a> and Gen Zs are <br>willing to allocate funds for unique <br>experiences during their vacations\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"quote block-quote__quote quote__theme--richBlack\">\n\n\t<div class=\"quote__content\" >\n\t\t<h2 class=\"heading heading__color--white heading__align--left quote__heading\">\n\t\t\tCultural exploration will be a priority for travelers in 2024. We\u2019re seeing a broad spectrum of cultural curiosity, from gig trippers jetting off to see their favourite artists, to budget bougie foodies.\t<\/h2><p class=\"paragraph paragraph__color--white paragraph__align--left quote__paragraph\">Naomi Hahn, VP of Strategy at Skyscanner<\/p>\t<\/div>\n\n<\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--white\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t<h2\t\tclass=\"typography block-title-and-content__title typography__color--onyxGrey typography__size--h2 typography__align--left\"\n\t\tdata-size-mobile=\"h2\" \t>\n\t\tBrands must stay especially relevant on TikTok\t<\/h2>\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--onyxGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\t\u201cOur community craves content that provokes wanderlust by highlighting unique destinations and experiences, recommendations, and reviews.\u201d<br><br>To stay top of mind with the TikTok audience, brands should:<br><br><strong>Explore growth areas<\/strong> e.g. accessible luxury travel, domestic travel, and sustainable travel<br>\u00a0<br><strong>Collaborate with creators<\/strong> to enhance credibility and authentically represent the brand.<br><br><strong>Create save-worthy content<\/strong> that users find valuable enough to save in their &#8216;travel folder.&#8217;<br>\u00a0<br><strong>Sustain audience engagement<\/strong> by actively responding to comments and engaging with users through comments on their videos.\t<\/p><\/div><\/div>\n\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><blockquote\n\tclass=\"tiktok-embed block-tiktok-video\"\n\tdata-video-id=\"7185320851766643973\"\n\tdata-embed-from=\"embed_page\"\n>\n\t<section><\/section>\n<\/blockquote><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page link\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tdata-tooltip=\"true\"\n\t\t\t\t\tdata-tooltip-text=\"Link copied to clipboard.\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg' width='22' height='22' viewBox='0 0 22 22'><path d='M6.832 15.167l8.333-8.333M9.332 6.001l2.787-2.787a4.715 4.715 0 016.666 0v0a4.715 4.715 0 010 6.667L16 12.668M5.999 9.334l-2.787 2.787a4.715 4.715 0 000 6.666v0a4.715 4.715 0 006.667 0l2.787-2.786' stroke='currentColor' stroke-width='2'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"facebook\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Facebook\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='14' height='22' viewBox='0 0 14 22' fill='none' xmlns='http: 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noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='25' height='20' viewBox='0 0 25 20' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M24.75 2.3c-.9.4-1.8.7-2.8.8 1-.6 1.8-1.6 2.2-2.7-1 .6-2 1-3.1 1.2-.9-1-2.2-1.6-3.6-1.6-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/10\/Ant_Castiglia_Strategy-Director.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tRemember that authenticity reigns supreme, and travel brands need to reflect that by:\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><ul class=\"lists lists__color--richBlack lists__type--circle lists__size--default lists__align--left block-lists__lists\">\n\t<li>Showcasing real consumer experiences, highlighting both positive and negative experiences in strategic ways. <\/li><li>Generate less polished creative assets (even at the luxury level), creating a more genuine two-way conversation with consumers.<\/li><\/ul><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">This approach resonates with the younger generations of travelers, who have become more pragmatic from rising living costs.\u00a0<br><br>So throughout marketing activity, quality and price need to be highlighted first and foremost, with additional elements like sustainability becoming secondary messages \u2013 necessary but not a key driver of purchase.\u00a0<br><br>The key to success is creating a consistent experience that is embedded in current consumer needs and supported by authenticity end-to-end.<br><br>&#8211; Antonio Castiglia, Strategy Director, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<a href=\"https:\/\/www.deptagency.com\/case\/changing-travel-perspectives-around-the-world\/\" class=\"case-teaser-v2 block-case-teaser-v2__case-teaser-v2\">\n\t<div\n\t\tclass=\"image-wrap case-teaser-v2__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/11\/Skyteam-case-min-1.png\"\n\t\t\t\tclass=\"image case-teaser-v2__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\n\t<div class=\"case-teaser-v2__meta\">\n\t\t<p\t\tclass=\"typography case-teaser-v2__client typography__color--white typography__size--h2 typography__align--left\"\n\t\t\t>\n\t\tFeatured work: SkyTeam\t<\/p><p\t\tclass=\"typography case-teaser-v2__title typography__color--white typography__size--h6 typography__align--left\"\n\t\t\t>\n\t\tChanging travel perspectives around the world\t<\/p>\t<\/div>\n\n\t<button\tclass=\"cta-button case-teaser-v2__cta cta-button__color--white cta-button__style--regular has-parent-hover has-alt-padding is-lowercase\" >\n\t\n\t\t\t<span>\n\t\t\tView Case study\t\t<\/span>\n\t\n<\/button><\/a>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<strong>Trend 02<\/strong> &#8211; Try before you buy: Mixed reality is giving travelers a taste of the real experience\t<\/h2><\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--m heading__align--left cta-text__content\">\n\t\t\tThe limitations of screens, PCs, and smartphones have become increasingly apparent. Users crave more immersive, seamless, and intuitive ways to interact with digital content \u2013 beyond the confines of the 2D screen.<br><br>Immersive, &#8220;being there&#8221; experiences can help brands drive deeper engagement, fostering emotional connections and informed travel decisions. <br><br>And with oncoming technologies such as Apple Vision Pro, brands will need to steer increasingly toward <a href=\"https:\/\/www.deptagency.com\/en-dk\/service\/experience\/spatial\/\">spatial design innovation<\/a>.\t<\/h2><\/div>\n\n<div class=\"block-stats-panel block-stats-panel__color--white is-half-height\">\n\t\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t71%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof travelers said they viewed the <br>quality of their digital experience as <br>a key factor when booking travel\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t60%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof people are willing to <br>book a trip if they can <br>experience it virtually\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t$1.5tn\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tpredicted increase in tourism <br>revenue due to VR by 2030\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"quote block-quote__quote quote__theme--richBlack\">\n\n\t<div class=\"quote__content\" >\n\t\t<h2 class=\"heading heading__color--white heading__align--left quote__heading\">\n\t\t\tToday&#8217;s travelers want to live like locals, feel inspired by the places they visit, and experience a transformative journey that is wholly their own. \t<\/h2><p class=\"paragraph paragraph__color--white paragraph__align--left quote__paragraph\">Sarah Somerville, Senior Director, Asia Pacific at Hilton<br><\/p>\t<\/div>\n\n<\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--white\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t<h2\t\tclass=\"typography block-title-and-content__title typography__color--onyxGrey typography__size--h2 typography__align--left\"\n\t\tdata-size-mobile=\"h2\" \t>\n\t\tExperiment with immersive experiences\t<\/h2>\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--onyxGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\tImmersive experiences allow you to: <br><br><strong>Enhance your digital presence<\/strong><br>Static online descriptions often fail to capture a destination&#8217;s unique appeal. Immersive digital experiences can combine virtual tours, engaging local stories, and user-generated content.<br><br><strong>Stand out\u00a0<\/strong><br>Story-driven marketing campaigns and virtual experiences of hotel rooms and services can help businesses build a personal connection with potential customers.<br><br><strong>Showcase cultural richness<br><\/strong>Developing interactive platforms highlighting local events and cultural experiences helps fully convey the depth of a destination\u2019s culture and experiences.\u00a0<br><br>With Apple\u2019s Vision Pro, the writing is on the wall. While it won\u2019t change the world overnight, you should start experimenting with VR and AR to understand the technology behind it. As you progress with the technology and understand how to leverage it, you\u2019ll be in a stronger position as the immersive future continues to evolve.\t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page link\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tdata-tooltip=\"true\"\n\t\t\t\t\tdata-tooltip-text=\"Link copied to clipboard.\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg' width='22' height='22' viewBox='0 0 22 22'><path 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noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='25' height='20' viewBox='0 0 25 20' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M24.75 2.3c-.9.4-1.8.7-2.8.8 1-.6 1.8-1.6 2.2-2.7-1 .6-2 1-3.1 1.2-.9-1-2.2-1.6-3.6-1.6-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/03\/simon-b-dogstudio.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\t\t\t\talt=\"Simon B Dogstudio \"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--m heading__align--left block-heading__heading\">\n\t\t\tA cinematic experience\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">For Virgin Galactic, DOGSTUDIO\/DEPT\u00ae created an immersive website that offers potential customers a cinematic, interactive experience. We aimed to help visitors understand what it would be like to be a space explorer and inspire them to dream big and pursue their goals.\u00a0<br><br>I believe that by creating immersive experiences on their websites, travel businesses can:<\/p><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><ul class=\"lists lists__color--richBlack lists__type--circle lists__size--default lists__align--left block-lists__lists\">\n\t<li>Spark imagination and establish a strong emotional connection with their visitors by taking them on a journey.<br><\/li><li>Offer an impactful and emotional experience through customer engagement.<\/li><\/ul><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Not every brand can create the same immersion level as Virgin Galactic. However, they can still take bold and innovative steps, offer the right-sized experiences to their organisation and audience, and in doing so, establish a stronger connection with customers.<br><br>&#8211; Simon Boas, Senior producer <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<a href=\"https:\/\/www.deptagency.com\/case\/building-an-immersive-digital-experience-for-an-alpine-destination\/\" class=\"case-teaser-v2 block-case-teaser-v2__case-teaser-v2\">\n\t<div\n\t\tclass=\"image-wrap case-teaser-v2__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/09\/Andermatt-Swiss-Alps_Keyvisual_1.jpg\"\n\t\t\t\tclass=\"image case-teaser-v2__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\t\t<div class=\"case-teaser-v2__image-overlay\"><\/div>\n\t\n\t<div class=\"case-teaser-v2__meta\">\n\t\t<p\t\tclass=\"typography case-teaser-v2__client typography__color--white typography__size--h2 typography__align--left\"\n\t\t\t>\n\t\tFeatured work: Andermatt Swiss Alps\t<\/p><p\t\tclass=\"typography case-teaser-v2__title typography__color--white typography__size--h6 typography__align--left\"\n\t\t\t>\n\t\tBuilding an immersive digital experience for an alpine destination\t<\/p>\t<\/div>\n\n\t<button\tclass=\"cta-button case-teaser-v2__cta cta-button__color--white cta-button__style--regular has-parent-hover has-alt-padding is-lowercase\" >\n\t\n\t\t\t<span>\n\t\t\tView Case study\t\t<\/span>\n\t\n<\/button><\/a>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<strong>Trend 03<\/strong> &#8211; AI is setting a new standard in hospitality through personalisation\t<\/h2><\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--m heading__align--left cta-text__content\">\n\t\t\tFrom booking flights to navigating unfamiliar cities, AI is on track to becoming an indispensable travel companion.<br><br>AI\u2019s capabilities extend beyond automation and chatbots, encompassing a multifaceted role that elevates hospitality standards and redefines the travel experience. <br><br>It can help brands transform their services into a highly personalised journey, like offering each client their own travel concierge.\t<\/h2><\/div>\n\n<div class=\"block-stats-panel block-stats-panel__color--white is-half-height\">\n\t\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t32%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof all <a href=\"https:\/\/www.statista.com\/statistics\/1378046\/ai-revenue-share-travel-companies-worldwide\/#:~:text=According%20to%20the%20study%2C%20roughly,to%2032%20percent%20in%202024.\">travel<\/a> industry revenue <br>is predicted to be influenced by <br>AI in some capacity in 2024.\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t75%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/www.statista.com\/statistics\/1381319\/expected-use-artificial-intelligence-for-travel-planning-worldwide\/\">travelers<\/a> worldwide expect <br>to use AI to plan accommodations <br>by 2033.\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t62%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/www.euronews.com\/travel\/2023\/10\/18\/climate-conscious-trips-and-holidays-with-strangers-will-you-chase-these-travel-trends-in-\">millennials<\/a> say they would appreciate<br> insights, tips or hints from an AI <br>companion while on holiday.\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"quote block-quote__quote quote__theme--richBlack\">\n\n\t<div class=\"quote__content\" >\n\t\t<h2 class=\"heading heading__color--white heading__align--left quote__heading\">\n\t\t\tIn travel, gen AI could take the form of a digital assistant that interacts with customers throughout the journey.\t<\/h2><p class=\"paragraph paragraph__color--white paragraph__align--left quote__paragraph\">McKinsey &amp; Company<\/p>\t<\/div>\n\n<\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--white\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t<h2\t\tclass=\"typography block-title-and-content__title typography__color--onyxGrey typography__size--h2 typography__align--left\"\n\t\tdata-size-mobile=\"h2\" \t>\n\t\tHow AI will elevate the traveler experience\t<\/h2>\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--onyxGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\tImage these applications integrated into your product. \t<\/p><\/div><\/div>\n\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><ul class=\"lists lists__color--onyxGrey lists__type--circle lists__size--default lists__align--left block-lists__lists\">\n\t<li>Efficient browsing of destinations without using multiple platforms, apps, and search engines.<\/li><li>Personalized customer communication system for airlines and airports that helps create a seamless travel experience and fosters loyalty.<\/li><li>An itinerary curator tailored to individual\u2019s preferences while incorporating hidden gems and advice from locals.<\/li><li>A 24\/7 real-time travel concierge that predicts potential issues and offers solutions immediately as problems arise during travel.<\/li><li>An assistant that analyzes taste in music, art, and culture and helps \u2018gig-trippers\u2019 book experiences in advance.<\/li><li>A personalised ticket booking system based on budget, availability, preference, and the type of traveler.<\/li><\/ul><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page link\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tdata-tooltip=\"true\"\n\t\t\t\t\tdata-tooltip-text=\"Link copied to clipboard.\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg' width='22' height='22' viewBox='0 0 22 22'><path d='M6.832 15.167l8.333-8.333M9.332 6.001l2.787-2.787a4.715 4.715 0 016.666 0v0a4.715 4.715 0 010 6.667L16 12.668M5.999 9.334l-2.787 2.787a4.715 4.715 0 000 6.666v0a4.715 4.715 0 006.667 0l2.787-2.786' 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11.893h-.005c-1.99-.001-3.947-.5-5.685-1.448L.805 24zm6.598-3.807l.361.214a9.874 9.874 0 005.033 1.378h.004c5.45 0 9.885-4.434 9.888-9.885a9.824 9.824 0 00-2.894-6.993 9.823 9.823 0 00-6.99-2.898c-5.454 0-9.89 4.434-9.892 9.884a9.86 9.86 0 001.512 5.26l.235.374-.999 3.648 3.742-.982z' fill='currentColor'\/><path d='M9.825 6.921c-.24-.58-.486-.501-.668-.51-.174-.009-.372-.01-.57-.01-.198 0-.52.074-.793.371-.272.298-1.04 1.017-1.04 2.48 0 1.462 1.065 2.875 1.214 3.073.148.199 2.096 3.2 5.078 4.487.709.306 1.262.49 1.694.626.712.226 1.36.194 1.872.118.571-.085 1.759-.72 2.007-1.413.247-.694.247-1.29.173-1.413-.074-.124-.272-.199-.57-.347-.297-.149-1.758-.868-2.03-.967-.273-.1-.471-.149-.67.149-.198.297-.767.966-.94 1.165-.174.198-.348.223-.645.074-.297-.149-1.255-.462-2.39-1.475-.884-.788-1.48-1.76-1.654-2.058-.173-.298-.018-.459.13-.607.134-.133.298-.347.446-.52.149-.174.199-.298.298-.496.099-.198.05-.372-.025-.52-.074-.15-.669-1.612-.917-2.207z' 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.8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2022\/07\/Maria-Temneanu.jpg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tChatGPT has unleashed an AI frenzy, but often, brands struggle to visualise their applications beyond a standard chatbot framework. \t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">We seem attached to an archaic form of user interface despite LLMs being at the forefront of innovation (note the irony).<br><br>LLMs enrich the value of brand data, giving it the general knowledge and ability to create content by itself. This shifts many digital products (like websites) from an outdated content management system to a <a href=\"https:\/\/www.deptagency.com\/en-dk\/insight\/content-creation-to-the-conceptual-web-genais-2024-trajectory\/\">concept management system<\/a>, where the product is tailored\u2014but the trigger doesn\u2019t have to be a conversation.<br><br>What would that look like for the travel industry? <br><br>Imagine looking for places using a specific keyword (e.g. \u2018whimsical\u2019) and getting recommendations that don\u2019t contain that, but fit better &#8211; because the system knows that what you say is not always what you mean, or what you want.\u00a0<br><br>Or imagine you\u2019ve received a push notification with a dedicated itinerary of fun things to do that happen to be near, open, within budget, and not too exhausting &#8211; \u201cJust what I didn\u2019t know I needed!\u201d<br><br>Imagine how that looks on the product page, in a check-out system, on a search bar, in a departure board, or in Google Maps\u2014anything but a chatbot.\u00a0<br><br>&#8211; Maria Temneanu, Lead Tech Planner, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<a href=\"https:\/\/www.deptagency.com\/case\/elevating-the-customer-experience-with-marketing-cloud-personalization\/\" class=\"case-teaser-v2 block-case-teaser-v2__case-teaser-v2\">\n\t<div\n\t\tclass=\"image-wrap case-teaser-v2__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/01\/Audley-city-view.png\"\n\t\t\t\tclass=\"image case-teaser-v2__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\n\t<div class=\"case-teaser-v2__meta\">\n\t\t<p\t\tclass=\"typography case-teaser-v2__client typography__color--white typography__size--h2 typography__align--left\"\n\t\t\t>\n\t\tFeatured work: Audley Travel\t<\/p><p\t\tclass=\"typography case-teaser-v2__title typography__color--white typography__size--h6 typography__align--left\"\n\t\t\t>\n\t\tElevating the customer experience with Marketing Cloud Personalization\t<\/p>\t<\/div>\n\n\t<button\tclass=\"cta-button case-teaser-v2__cta cta-button__color--white cta-button__style--regular has-parent-hover has-alt-padding is-lowercase\" >\n\t\n\t\t\t<span>\n\t\t\tView Case study\t\t<\/span>\n\t\n<\/button><\/a>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<strong>Trend 04 <\/strong>&#8211; Archetypes over demographics: Understanding customers\u2019 mindsets is key to an effective website\t<\/h2><\/div>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum cta-text--reduce-spacing cta-text--reduce-top-spacing\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--m heading__align--left cta-text__content\">\n\t\t\tAccording to Statista\u2019s <a href=\"https:\/\/www.statista.com\/topics\/2704\/online-travel-market\/\">forecast<\/a>, the online travel market is expected to almost double by 2030 compared to 2023.<br><br>In a landscape where potential travelers navigate around 40 websites before making a booking, it has become imperative to ensure that your website stands out, is relevant, and builds trust within seconds.\t<\/h2><\/div>\n\n<div class=\"block-stats-panel block-stats-panel__color--white is-half-height\">\n\t\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t38%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/www.inc.com\/magazine\/201711\/sheila-marikar\/website-design-marketing.html\">people<\/a> will stop engaging with <br>a website if the content is unattractive.\u00a0\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t75%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/credibility.stanford.edu\/\">users<\/a> admit to making judgements<br> about a company\u2019s credibility <br>based on their website design.\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n\n<div class='block-stats-panel__item'><div class='block-stats-panel__item-inner'><div class=\"stats-item block-stats-item__stats-item\">\n\t<div class=\"stats-item__stat\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xxxl heading__align--center block-stats-item__stat\">\n\t\t\t94%\t<\/h2>\t<\/div>\n\n\t<div class=\"stats-item__content\">\n\t\t<h2 class=\"heading heading__color--richBlack heading__size--xs heading__align--center stats-item__heading\">\n\t\t\tof <a href=\"https:\/\/dl.acm.org\/doi\/10.1145\/985692.985776\">website<\/a> first impressions <br>are design related.<br>\t<\/h2>\t<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"quote block-quote__quote quote__theme--richBlack\">\n\n\t<div class=\"quote__content\" >\n\t\t<h2 class=\"heading heading__color--white heading__align--left quote__heading\">\n\t\t\tPeople want hyper-personalised experiences to feel they\u2019re traveling with intention, not just to get out of the country. \t<\/h2><p class=\"paragraph paragraph__color--white paragraph__align--left quote__paragraph\">Lee Chambers, Psychologist and founder of wellbeing and inclusion agency Essentialise<\/p>\t<\/div>\n\n<\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--white\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t<h2\t\tclass=\"typography block-title-and-content__title typography__color--onyxGrey typography__size--h2 typography__align--left\"\n\t\tdata-size-mobile=\"h2\" \t>\n\t\tAn engaging experience has never been more crucial\t<\/h2>\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--onyxGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\tA travel brand\u2019s website is the digital backbone of success in generating demand and sales.<br><br><strong>Effective UX research and solutions can directly and positively impact<\/strong><a href=\"https:\/\/advertising.expedia.com\/blog\/research\/the-traveler-journey-and-why-it-matters-for-advertisers\/\"><strong> six out of 10 critical factors <\/strong><\/a><strong>travelers consider when booking while indirectly influencing the remainder.\u00a0<\/strong><br><br>The key to driving bookings is to stand out <em>and<\/em> build trust, but meeting the expectations and needs of thousands of visitors is no easy task. To do so, brands need to understand existing and potential customers.<br><br>Relying on demographic-based personas is no longer enough. Instead, leading brands are replacing them with mindset and archetype-based segmentation, which in turn fuels a shift toward a more nuanced approach to web design.\t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page link\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tdata-tooltip=\"true\"\n\t\t\t\t\tdata-tooltip-text=\"Link copied to clipboard.\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg' width='22' height='22' viewBox='0 0 22 22'><path d='M6.832 15.167l8.333-8.333M9.332 6.001l2.787-2.787a4.715 4.715 0 016.666 0v0a4.715 4.715 0 010 6.667L16 12.668M5.999 9.334l-2.787 2.787a4.715 4.715 0 000 6.666v0a4.715 4.715 0 006.667 0l2.787-2.786' stroke='currentColor' stroke-width='2'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"facebook\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Facebook\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='14' height='22' viewBox='0 0 14 22' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M4.032 22L4 12H0V8h4V5.5C4 1.789 6.298 0 9.61 0c1.585 0 2.948.118 3.345.17v3.88H10.66c-1.8 0-2.15.856-2.15 2.112V8h5.241l-2 4H8.51v10H4.032z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/api.whatsapp.com\/send?text=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"whatsapp\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Whatsapp\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg xmlns='http: \/\/www.w3.org\/2000\/svg' width='25' height='24' viewBox='0 0 25 24'><path d='M.805 24l1.687-6.163a11.869 11.869 0 01-1.588-5.945C.907 5.335 6.244 0 12.801 0c3.182.001 6.17 1.24 8.415 3.488a11.819 11.819 0 013.481 8.413c-.002 6.558-5.34 11.893-11.896 11.893h-.005c-1.99-.001-3.947-.5-5.685-1.448L.805 24zm6.598-3.807l.361.214a9.874 9.874 0 005.033 1.378h.004c5.45 0 9.885-4.434 9.888-9.885a9.824 9.824 0 00-2.894-6.993 9.823 9.823 0 00-6.99-2.898c-5.454 0-9.89 4.434-9.892 9.884a9.86 9.86 0 001.512 5.26l.235.374-.999 3.648 3.742-.982z' fill='currentColor'\/><path d='M9.825 6.921c-.24-.58-.486-.501-.668-.51-.174-.009-.372-.01-.57-.01-.198 0-.52.074-.793.371-.272.298-1.04 1.017-1.04 2.48 0 1.462 1.065 2.875 1.214 3.073.148.199 2.096 3.2 5.078 4.487.709.306 1.262.49 1.694.626.712.226 1.36.194 1.872.118.571-.085 1.759-.72 2.007-1.413.247-.694.247-1.29.173-1.413-.074-.124-.272-.199-.57-.347-.297-.149-1.758-.868-2.03-.967-.273-.1-.471-.149-.67.149-.198.297-.767.966-.94 1.165-.174.198-.348.223-.645.074-.297-.149-1.255-.462-2.39-1.475-.884-.788-1.48-1.76-1.654-2.058-.173-.298-.018-.459.13-.607.134-.133.298-.347.446-.52.149-.174.199-.298.298-.496.099-.198.05-.372-.025-.52-.074-.15-.669-1.612-.917-2.207z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F&#038;text=Digital%20trends%20shaping%20the%20travel%20industry%20in%202024\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"twitter\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Twitter\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='25' height='20' viewBox='0 0 25 20' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M24.75 2.3c-.9.4-1.8.7-2.8.8 1-.6 1.8-1.6 2.2-2.7-1 .6-2 1-3.1 1.2-.9-1-2.2-1.6-3.6-1.6-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-title-and-content js-block-title-and-content block-title-and-content__theme--onyxGrey\">\n\t<div class=\"block-title-and-content__layout\">\n\t\t<h2\t\tclass=\"typography block-title-and-content__title typography__color--white typography__size--h2 typography__align--left\"\n\t\tdata-size-mobile=\"h2\" \t>\n\t\tHow do you tailor your web experience to each visitor? \t<\/h2>\n\t\t\t\t\t<div class=\"block-title-and-content__content\">\n\t\t\t\t\n<div class='block-title-and-content__item'><div class='block-title-and-content__item-inner'><p\t\tclass=\"typography block-typography__typography typography__color--lightGrey typography__size--regular-body typography__align--left\"\n\t\t\t>\n\t\tBy understanding their travel mindset. Here\u2019s how.<br><br>First, it is necessary to move beyond old-school macro-segmentation of audiences based on demographics towards hyper-segmentation. Or, as Piero Sierra, Chief Product Officer at Skyscanner, has said, by evolving to help their customers pick their perfect destination, \u201c<em>whatever their trip\u2019s vibe<\/em>.\u201d<br><br>To do so, it is necessary to take a multi-method approach to understanding customers \u2013 through surveys, data collection and analysis, experimentation, and field studies.<br><br>The key is to grasp the various mindsets of the customer base.\t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t<div class=\"block-title-and-content__social-links\">\n\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"copy\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Copy page link\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tdata-tooltip=\"true\"\n\t\t\t\t\tdata-tooltip-text=\"Link copied to clipboard.\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg' width='22' height='22' viewBox='0 0 22 22'><path d='M6.832 15.167l8.333-8.333M9.332 6.001l2.787-2.787a4.715 4.715 0 016.666 0v0a4.715 4.715 0 010 6.667L16 12.668M5.999 9.334l-2.787 2.787a4.715 4.715 0 000 6.666v0a4.715 4.715 0 006.667 0l2.787-2.786' stroke='currentColor' stroke-width='2'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"facebook\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Facebook\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='14' height='22' viewBox='0 0 14 22' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M4.032 22L4 12H0V8h4V5.5C4 1.789 6.298 0 9.61 0c1.585 0 2.948.118 3.345.17v3.88H10.66c-1.8 0-2.15.856-2.15 2.112V8h5.241l-2 4H8.51v10H4.032z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/api.whatsapp.com\/send?text=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"whatsapp\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Whatsapp\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg xmlns='http: \/\/www.w3.org\/2000\/svg' width='25' height='24' viewBox='0 0 25 24'><path d='M.805 24l1.687-6.163a11.869 11.869 0 01-1.588-5.945C.907 5.335 6.244 0 12.801 0c3.182.001 6.17 1.24 8.415 3.488a11.819 11.819 0 013.481 8.413c-.002 6.558-5.34 11.893-11.896 11.893h-.005c-1.99-.001-3.947-.5-5.685-1.448L.805 24zm6.598-3.807l.361.214a9.874 9.874 0 005.033 1.378h.004c5.45 0 9.885-4.434 9.888-9.885a9.824 9.824 0 00-2.894-6.993 9.823 9.823 0 00-6.99-2.898c-5.454 0-9.89 4.434-9.892 9.884a9.86 9.86 0 001.512 5.26l.235.374-.999 3.648 3.742-.982z' fill='currentColor'\/><path d='M9.825 6.921c-.24-.58-.486-.501-.668-.51-.174-.009-.372-.01-.57-.01-.198 0-.52.074-.793.371-.272.298-1.04 1.017-1.04 2.48 0 1.462 1.065 2.875 1.214 3.073.148.199 2.096 3.2 5.078 4.487.709.306 1.262.49 1.694.626.712.226 1.36.194 1.872.118.571-.085 1.759-.72 2.007-1.413.247-.694.247-1.29.173-1.413-.074-.124-.272-.199-.57-.347-.297-.149-1.758-.868-2.03-.967-.273-.1-.471-.149-.67.149-.198.297-.767.966-.94 1.165-.174.198-.348.223-.645.074-.297-.149-1.255-.462-2.39-1.475-.884-.788-1.48-1.76-1.654-2.058-.173-.298-.018-.459.13-.607.134-.133.298-.347.446-.52.149-.174.199-.298.298-.496.099-.198.05-.372-.025-.52-.074-.15-.669-1.612-.917-2.207z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F&#038;text=Digital%20trends%20shaping%20the%20travel%20industry%20in%202024\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"twitter\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Twitter\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='25' height='20' viewBox='0 0 25 20' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M24.75 2.3c-.9.4-1.8.7-2.8.8 1-.6 1.8-1.6 2.2-2.7-1 .6-2 1-3.1 1.2-.9-1-2.2-1.6-3.6-1.6-2.7 0-4.9 2.2-4.9 4.9 0 .4 0 .8.1 1.1-4.2-.2-7.8-2.2-10.2-5.2-.5.8-.7 1.6-.7 2.5 0 1.7.9 3.2 2.2 4.1-.8 0-1.6-.2-2.2-.6v.1c0 2.4 1.7 4.4 3.9 4.8-.4.1-.8.2-1.3.2-.3 0-.6 0-.9-.1.6 2 2.4 3.4 4.6 3.4-1.7 1.3-3.8 2.1-6.1 2.1-.4 0-.8 0-1.2-.1 2.2 1.4 4.8 2.2 7.5 2.2 9.1 0 14-7.5 14-14v-.6c1-.7 1.8-1.6 2.5-2.5z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t\t\t<a\n\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.deptagency.com%2Fen-dk%2Finsight%2Fdigital-trends-shaping-the-travel-industry-in-2024%2F\"\n\t\t\t\tdata-share-url=\"https:\/\/www.deptagency.com\/en-dk\/insight\/digital-trends-shaping-the-travel-industry-in-2024\/\"\n\t\t\t\tdata-share-title=\"Digital trends shaping the travel industry in 2024\"\n\t\t\t\tdata-share-type=\"linkedin\"\n\t\t\t\tclass=\"block-title-and-content__social-links-item js-social-link\"\n\t\t\t\taria-label=\"Share to Linkedin\"\n\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg width='19' height='18' viewBox='0 0 19 18' fill='none' xmlns='http: \/\/www.w3.org\/2000\/svg'><path d='M1.15 17.3h3.6V5.8h-3.6v11.5zM.75 2.1c0 1.2 1 2.1 2.1 2.1 1.2 0 2.1-.9 2.1-2.1 0-1.2-1-2.1-2.1-2.1-1.2 0-2.1 1-2.1 2.1zM14.45 17.3h3.6v-6.2c0-3.1-.7-5.5-4.3-5.5-1.8 0-2.9.9-3.4 1.8V5.8h-3.4v11.5h3.6v-5.7c0-1.5.2-2.9 2.1-2.9 1.8 0 1.8 1.7 1.8 3v5.6z' fill='currentColor'\/><\/svg>\t\t\t<\/a>\n\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"block-panel-with-image-and-rich-text\">\n\t<div class=\"block-panel-with-image-and-rich-text__left block-panel-with-image-and-rich-text__left--white\">\n\t\t<div class=\"block-panel-with-image-and-rich-text__media block-panel-with-image-and-rich-text__media--framed\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-panel-with-image-and-rich-text__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2024\/02\/Lizzie-Astles.jpeg\"\n\t\t\t\tclass=\"image block-panel-with-image-and-rich-text__image\"\n\n\t\t\t\t\t\t\t\talt=\"Lizzie Astles \"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block-panel-with-image-and-rich-text__right block-panel-with-image-and-rich-text__right--white\">\n\t\t\n<div class='block-panel-with-image-and-rich-text__item'><div class='block-panel-with-image-and-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">The traditional approach to personas, segmenting by demographics, isn\u2019t flexible enough to accommodate how people are now approaching travel planning and booking. Travelers don\u2019t fall into neat buckets according to age, family status, or location. We need to be led more by their mindsets and motivations. <br><br>By gathering customer insights using various research methods, we can understand the unique challenges that a brand\u2019s customers face and create experiences that resonate with the right audiences.<br><br>In such a crowded market, connecting with a customer and engaging them on an emotional level is key to setting your brand apart from the rest. Generative AI and machine learning can help you take data and anticipate their wants and needs.<br><br>Researching to gather information about customers is only one part of the problem. It\u2019s also key to ensure that we\u2019re implementing those learnings by adapting experiences and constantly reviewing and iterating to measure what\u2019s working and feeding back in those insights.<br><br>&#8211; Lizzie Astles, Lead UX Designer, DEPT\u00ae <\/p><\/div><\/div>\n\t<\/div>\n<\/div>\n\n<a href=\"https:\/\/www.deptagency.com\/case\/take-off-to-the-cloud-website-migration-to-adobe-experience-manager\/\" class=\"case-teaser-v2 block-case-teaser-v2__case-teaser-v2\">\n\t<div\n\t\tclass=\"image-wrap case-teaser-v2__image-wrap\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/11\/airplane-wing-clouds.jpg\"\n\t\t\t\tclass=\"image case-teaser-v2__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\n\t\n\t<div class=\"case-teaser-v2__meta\">\n\t\t<p\t\tclass=\"typography case-teaser-v2__client typography__color--white typography__size--h2 typography__align--left\"\n\t\t\t>\n\t\tFeatured work: Edelweiss Air \t<\/p><p\t\tclass=\"typography case-teaser-v2__title typography__color--white typography__size--h6 typography__align--left\"\n\t\t\t>\n\t\tTake off to the cloud: website migration to Adobe Experience Manager\t<\/p>\t<\/div>\n\n\t<button\tclass=\"cta-button case-teaser-v2__cta cta-button__color--white cta-button__style--regular has-parent-hover has-alt-padding is-lowercase\" >\n\t\n\t\t\t<span>\n\t\t\tView Case study\t\t<\/span>\n\t\n<\/button><\/a>\n\n<div\n\tclass=\"cta-text js-cta-text block-cta-text__cta-text cta-text__background-color--platinum\"\n\t>\n\t<h2 class=\"heading js-cta-text-content heading__color--richBlack heading__size--l heading__align--left cta-text__content\">\n\t\t\t<a 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