{"id":4285058,"date":"2025-03-12T15:11:43","date_gmt":"2025-03-12T13:11:43","guid":{"rendered":"https:\/\/www.deptagency.com\/case\/harnessing-storytelling-to-protect-the-mental-health-of-us-veterans\/"},"modified":"2025-03-14T16:29:57","modified_gmt":"2025-03-14T14:29:57","slug":"harnessing-storytelling-to-protect-the-mental-health-of-us-veterans","status":"publish","type":"case","link":"https:\/\/www.deptagency.com\/en-dk\/case\/harnessing-storytelling-to-protect-the-mental-health-of-us-veterans\/","title":{"rendered":"Harnessing storytelling to protect the mental health of U.S. veterans"},"content":{"rendered":"<div class=\"block-case-intro-title\">\n\t<p\tclass=\"text text-sans-128 block-case-intro-title__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >ReflexAI<\/p><p\tclass=\"text text-sans-48 block-case-intro-title__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Harnessing storytelling to protect the mental health of U.S. veterans<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<div\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"js-block-assets-and-copy-video\"\n\t\t\t\t\t\t\tdata-plyr-provider=\"vimeo\"\n\t\t\t\t\t\t\tdata-plyr-embed-id=\"1065019116\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t><\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\tdata-for=\"adccaf72\"\n\t\t\t\t\t\t\tclass=\"block-assets-and-copy__transcript-button js-block-assets-and-copy-view-transcript text-sans-14\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTranscript\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<dialog\n\t\t\t\t\t\t\tid=\"adccaf72\"\n\t\t\t\t\t\t\tclass=\"block-assets-and-copy__transcript-dialog js-block-assets-and-copy-transcript-dialog\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<header>\n\t\t\t\t\t\t\t\t<p class=\"text-sans-16\">Transcript<\/p>\n\n\t\t\t\t\t\t\t\t<button class=\"js-block-assets-and-copy-modal-close\">Close<\/button>\n\t\t\t\t\t\t\t<\/header>\n\n\t\t\t\t\t\t\t<p class=\"block-assets-and-copy__transcript-content\">If you are a veteran, it&#8217;s likely you&#8217;ve encountered high\npressure circumstances and extraordinary situations\nthat most civilians haven&#8217;t.\nThe after effects of these experiences can reverberate\nfor decades, something\nthat other veterans uniquely understand.\nThese issues can be complex,\nbut home team by reflex AI can help you navigate them.\nDesigned with input from hundreds\nof veterans Home Team is a program that equips you\nwith vital skills and prepares you\nto engage fellow veterans.\nIn conversations about mental health,\nhome team features instructional content that&#8217;s been backed\nby research and reviewed by clinicians.\nEach module provides strategies\nfor having effective conversations about mental health\nand takes roughly 20 minutes to complete.\nInstructional content is paired\nwith AI power chat simulations that provide an opportunity\nto practice in a dynamic environment without fear, judgment,\nor risk of disclosure.\nJust like pilots practice in a flight simulator,\nhome team simulations are an opportunity to use\nwhat you&#8217;ve learned so that you can build the skills\nand confidence to support your fellow veterans\nwhen it matters most.\nIf you&#8217;re one of the 20 million veterans\nof the US Armed Services Home Team is for you,\nyou play a vital role in helping\nto solve the challenges facing our community,\nand we are grateful that you&#8217;re here.\nGet started with module one, communicating support to learn\nhow to create a environment\nto have effective conversations about mental health.<\/p>\n\t\t\t\t\t\t<\/dialog>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t<\/div>\n\n<div class=\"block-case-intro js-block-case-intro\">\n\t\t\t<div class=\"block-case-intro__category-container\">\n\t\t\t<p\n\t\t\t\tclass=\"block-case-intro__category-header text-sans-16\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-delay=\"0.25\"\n\t\t\t>\n\t\t\t\t(&nbsp;&nbsp;Services&nbsp;&nbsp;)\n\t\t\t<\/p>\n\n\t\t\t<ul\n\t\t\t\tclass=\"block-case-intro__category-list text-sans-14 js-block-case-intro-category-list\"\n\t\t\t\tdata-animation=\"slide-fade\"\n\t\t\t\tdata-animation-target=\"inner-items\"\n\t\t\t\tdata-animation-delay=\"0.5\"\n\t\t\t\tdata-animation-stagger=\"0.1\"\n\t\t\t>\n\t\t\t\t\t\t\t\t\t<li class=\"block-case-intro__category-item\">\n\t\t\t\t\t\tCustomer experience\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\n\t<p\tclass=\"text text-sans-48 block-case-intro__title js-block-case-intro-title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.005\" >We face a sobering reality: Seventeen U.S. veterans die by suicide every day. <\/p><p\tclass=\"text text-sans-24 block-case-intro__text js-block-case-intro-text\"\n\tdata-animation=\"slideFade\" data-animation-target=\"paragraphs\" data-animation-delay=\"0.1\" >Recognising this crisis, the U.S. Department of Veterans Affairs launched <a href=\"https:\/\/www.missiondaybreak.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mission Daybreak<\/a>, calling on tech innovators to develop pioneering solutions that meet the diverse needs of veterans.<br><br>Drawing on their prior success leveraging GPT-2 for crisis line counsellors at The Trevor Project, ReflexAI partnered with Google.org to create <a href=\"https:\/\/hometeam.reflexai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HomeTeam<\/a>. A revolutionary AI-driven platform providing vital mental health support through guided training modules, for which Hello Monday\/DEPT\u00ae contributed their storytelling expertise.<br><br>Through these modules, veterans learn life-saving tactics and practice strategies in AI-powered chat simulations, preparing them to have impactful conversations with peers in the real world.\u00a0<\/p><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"end\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_1.png\"\n\t\t\t\t\talt=\"Cartoon man infant of 3 computer monitors\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"left-aligned-asset\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_2.png\"\n\t\t\t\t\talt=\"Drawing of a person consoling another person\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Connecting with veterans<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Veterans often feel isolated because they can&#8217;t discuss their experiences with people who truly understand. This, combined with the significant stigma around mental health, means that veterans are disproportionately affected by a lack of accessible care.<br><br>At the same time, research demonstrates that the strong bond between veterans makes peer support effective in preventing suicide among this at-risk group. Seeing an opportunity, ReflexAI and Google.org envisioned HomeTeam as a platform offering valuable resources and education for peer support.\u00a0<br><br>Hello Monday\/DEPT\u00ae worked to design an experience uniquely suited to the needs of our veteran audience. For us, that meant finding a visual language that would connect with our audience while communicating complex and sensitive concepts.<\/p><\/div><\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_3.png\"\n\t\t\t\t\talt=\"Screenshot of website course page\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-title-block-carousel js-block-title-block-carousel\"\n\t\tdata-nav-aria-label=\"Item %d\"\n\t\tdata-nav-aria-active-label=\"Item %d (active)\"\n\tdata-animation=\"slide-fade\"\n\tdata-animation-target=\"inner-items\"\n\tdata-animation-delay=\"0.15\"\n\tdata-animation-stagger=\"0.15\"\n>\n\t<h2\tclass=\"text text-sans-48 block-title-block-carousel__title js-block-title-block-carousel-title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >Illustrations with a human feel<\/h2><p\tclass=\"text text-sans-24 block-title-block-carousel__text js-block-title-block-carousel-text\"\n\tdata-animation=\"slideFade\" data-animation-target=\"paragraphs\" data-animation-stagger=\"0.01\" >Our <a href=\"https:\/\/www.deptagency.com\/en-dk\/solutions\/customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">human-centric approach<\/a> led to a unique illustration and animation style, which infused vitality into HomeTeam&#8217;s content.<br><br>We used hand-drawn textures to add a human touch, bringing focus to the empathy amid shared veteran challenges.<br><br>Additionally, we crafted a streamlined user interface, ensuring seamless navigation across courses and content formats. The design&#8217;s simplicity creates a supportive learning space, honouring veterans&#8217; experiences.<br><br>Our aim was to create a sense of connectedness that would ensure HomeTeam\u2019s training process feels supportive and respectful of the unique experiences and challenges shared by veterans. We also designed a clean and simple UI system to guide users through each course and support both video and interactive content.\u00a0<\/p>\n\t<div class=\"block-title-block-carousel__carousel js-block-title-block-carousel-carousel embla\">\n\t\t<div class=\"embla__container\">\n\t\t\t<div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel1.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel2.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel3.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel4.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel5.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div><div\n\t\tclass=\"image-wrap block-title-block-carousel__image-wrap embla__slide\"\n\t\tdata-align=\"center center\"\n\t\t\t>\n\n\t\t\t<picture\n\t\tclass=\"image__picture\"\n\t\t\t\t>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_carousel6.png\"\n\t\t\t\tclass=\"image block-title-block-carousel__image\"\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t\n\t<\/div>\t\t<\/div>\n\n\t\t<div class=\"block-title-block-carousel__nav-controls embla__controls\">\n\t\t\t<div class=\"block-title-block-carousel__nav-dots embla__dots\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-feature-turntable js-block-feature-turntable\"\n\tdata-show-dots=\"true\"\n\tdata-show-arrows=\"false\"\n\t\tdata-nav-aria-label=\"Item %d\"\n\t\tdata-nav-aria-active-label=\"Item %d (active)\"\n>\n\t<div class=\"block-feature-turntable__viewport js-block-feature-turntable-viewport\">\n\t\t<div class=\"block-feature-turntable__slide-container js-block-feature-turntable-slide-container\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >A beacon for a better future<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>ReflexAI and Hello Monday\/DEPT\u00ae&#8217;s collaboration birthed more than a platform: Our work represents a lifeline, a beacon for veterans who feel lost.\u00a0<br><br>Within the first two months of HomeTeam\u2019s launch, over a thousand veterans completed the training. Today, that number includes veterans from across 40 states and every military branch.\u00a0<br><br>HomeTeam has also partnered with several major organisations. Working closely with the Department of Veterans Affairs and the Purple Heart Foundation, ReflexAI has expanded and improved the program with additional personas to reach even more of the veteran community.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_4.png\"\n\t\t\t\t\talt=\"Two phones showcasing the app\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"full-width-content\"\n\tdata-content-align=\"center\"\n>\n\t<div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Additionally, with the help of HomeTeam, the Veterans Crisis Line expanded their call centre staff\u2014many of whom are veterans themselves\u2014to 2,000 individuals. The growing VCL team has responded to 9 million calls, texts, and chats to date.\u00a0<br><br>These successes demonstrate how HomeTeam has helped illuminate a path toward hope and healing for those who&#8217;ve served their nation.\u00a0<br><br>In a much larger sense, this initiative also serves as an example of what technology&#8217;s role can (and should) be in supporting mental healthcare: A carefully crafted combination of innovation and compassion.<\/p><\/div>\n\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/Hometeam_5.png\"\n\t\t\t\t\talt=\"Hometeam and ReflexAI logos\"\n\t\t\t\t\tclass=\"block-assets-and-copy__media js-block-assets-and-copy-media\"\n\t\t\t\t\tdata-animation=\"scale-fade\"\n\t\t\t\t>\n\t\t\t\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":4284925,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":{"id":4284930,"url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2025\/03\/HomeTeam_Featured_45.png"},"dept_algolia_noindex":false,"dept_algolia_featured":false,"dept_accent_color":"#1027EF","dept_next_case_accent_color":"","dept_case_video":{"type":"local"},"footnotes":""},"client":[42807],"case-category":[42578],"award":[],"person":[619],"case-industry":[42589],"class_list":["post-4285058","case","type-case","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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