Betty Nansen Teatret is an independent theatre – named after the famous Danish actress – that has been on the forefront of avant garde theatre since 1869 and is synonymous with innovative theatrical art of high professional quality. We helped Betty Nansen reinvent themselves in the digital space by creating a new digital experience and identity that matches their contemporary view on theatre with a top of the line website.
Where classic and contemporary meet
Betty Nansen Teatret’s mission is to keep the contemporary art and theatre scene alive, and push the boundaries of the performing arts through reinterpretations of classic works as well as innovative and experimental performances and formats.
The repertoire is broad and it always addresses current cultural topics and issues by strengthening the relationships between people, attitudes and backgrounds.
The theatre delivers top-class experiences and has celebrated national and international triumphs. It is the acting theatre in Denmark that has received the most Reumert awards.
We were approached by Betty Nansen Teatret with the request for a new digital experience and identity that would satisfy the following needs:
- Craft a unique digital identity and style that builds and communicates the brand Betty Nansen and its values.
- Inspire potential guests with storytelling about the plays that entice them to purchase tickets.
- Increase user engagement, community and loyalty by educating the users and taking them ‘behind the curtain’.
After talking to avid Betty Nansen enthusiasts and potential target audiences to understand the drivers and barriers in the customer journey, we found that the offline and online presentation of the plays played a big part when it comes to attracting potential visitors. We needed to tease and reveal just enough of the plays to tempt people to purchase tickets for the full experience. As Betty Nansen’s plays all have different individual visual styles, we had to come up with a platform that was able to display all these different expressions.
We created a design system that allows the theatre to use unique graphics and logos, as well as adjusted colour themes. This resulted in a website that, just like the physical stage, can be filled with different visual universes for the different plays. That way, each play is brought to life in the digital world. Now, audiences can dive into all the behind-the-scenes details and information about the play – or simply purchase tickets.
Since we also found that going to the theatre is all about sharing and talking about the theatre experience, we created an area on the new website for the community, called ‘Our Betty’. Here, members of the Betty Nansen Teatret get a look ‘behind the curtain’, invitations to special events, limited edition play posters and much more.
Finally, we digitised the behind-the-scenes ‘Our Betty’ magazine, creating unique landing pages with inspiring and interactive articles for the users to explore.
The impact of the new digital experience and identity were visible immediately: two weeks after the website went live, the conversion rate of the Betty membership (‘Vores Betty’) had already increased by an astounding 500%. Now, that’s worth a standing ovation!
“We know that the theatre experience already begins with the ticket purchase. It is therefore extremely important to us that our website is not only inviting, inspiring and welcoming to our audience, but also reflects the living, sensual and aesthetic aspects of an evening at the Betty Nansen Theatre. Thanks to a highly successful collaboration with DEPT®, that is exactly what the site does. Why limit the language of theatre to the physical stage when you can also let theatre speak on the digital stage?”
Marie Lundgaard, Communications & Marketing Manager, Betty Nansen Teatret
How do you build camaraderie when everyone is WFH?
At BASIC/DEPT® we all knew the power of music, but the life it takes when each of us becomes vulnerable is what makes it sound even better.
JAMS didn’t have much of a vision at first. It turned out to be one of the best things that happened to our agency.
Every Monday morning, an employee owns the proverbial mic for a few minutes. They tell the 120-ish people on the agency-wide call about a playlist they created, the meaning behind it, and a specific lyric.
It’s a break from reminders about timesheets and other announcements; a time to roll back the shoulders and get re-introduced to a co-worker through their favourite music.
The idea became even more powerful as the pandemic reared its ugly head. Checking in at the start of each week became critical to our sanity.
In sharing playlists and the stories that follow, walls are effectively broken, tears are sometimes shed, friendship is organically formed, and culture is most certainly built.
JAMS is now a staple of our agency’s identity. It shows that everyone has something to contribute that has nothing to do with a job title. It literally sets the tone every week.
Today, around the world, employees at our partner agencies as well as at our clients use JAMS to get to know each other.
The Vinyl Identity
From a branding perspective, the identity borrowed from the visual language of artwork shared during JAMS sessions and of spinning vinyl.
The colour system is vast and emotional. We wanted it to match the vibrant visual language of the music. We also carried this approach into our UI elements with adaptive systems.
We were even intentional with minutia of the scrolling experience – like the nostalgic “click” sound of an iPod wheel as you scroll through songs on the site. Our brand fonts are used throughout to ensure that JAMS is recognisably BASIC/DEPT®.
If JAMS makes you nostalgic for the back seat of your parents car or to the days of flipping through CD booklets, then we did what we set out to do.
The page content and the art direction behind it is largely inspired by the contributions of our employees, specifically the quote they chose to share with everyone at the agency and their actual playlist.
It’s another way that we allow everyone at the agency who shared something to feel heard and recognised – it’s a remix of the term “inclusive design.”
The site is by no means a creation of just a few people. It’s the culmination of dozens and dozens of our own people – making everyone feel heard.
Creating the Site
To create the site, we partnered with Eric Van Holtz of Van Holtz Co. and his colleague, Jake Whiteley. Under the hood, GSAP is the technology we used to create all of the animations and interactions. The homepage has two views of the most recent playlists: CRATE and GRID.
CRATE gives the feeling of being in a record shop or inside a basement, flipping through stacks of vinyl records. On the playlist page, the hero image rotates as if it’s spinning on a record player. Scrolling down, you’ll see content being revealed – artist quotes, album artwork, and a carousel of playlists.
We had fun on the NOTES page by displaying imagery from the featured playlist in a style similar to the 1990s DVD screensaver animation; it continually bounces off of the edges of the screen. We wanted the animations and interactions to support the content and represent a throwback to the days before digital audio.
Creating the Video
Central to the site is the intro video. We shot it in our San Diego HQ and featured our own people. The team went thrifting for props over lunch. The entire process felt very organic, much like our approach to JAMS in the first place: off the cuff but always a shared experience.
We styled the shoot with analog technology from a bygone era: a transistor radio, an antenna TV, a cassette deck, an Ikegami tube camera, to name a few. The makeshift set purposefully felt like a vintage record shop; JAMS is your favourite record store; your basement; your Honda Civic; that place we all remember listening to music. It’s an extension of you.
Paving the way for our own stories
In a surprising way, JAMS has become a powerful catalyst for storytelling, prompting employees to share anecdotes of struggle, loss, and celebration.
One employee created a playlist for Hispanic Heritage month. “The lyrics are very personal to me as they are a celebration of my home country of Mexico. México te llevo en el corazón, con la alegría del mariachi, me brota la inspiración.”
The lyrics by Luis Miguel translate to, “Mexico, I carry you in my heart, with the joy of the mariachi, inspiration is born.”
The song is a celebration of the colours, aromas, textures and music of a country beloved by its people,” shared the employee. “But there are about 20 countries where Spanish is the official language, so JAMS creates a beautiful and unique opportunity to celebrate each other with musica en español. That’s what JAMS provides – the opportunity to learn more about each other.
Luis Miguel, BASIC/DEPT® employee
Another employee curated a genreless playlist inspired by the 1994 Beastie Boys record, Ill Communication, which spans pop, punk, folk, rock, hip hop, and jazz. He shared a quote from a 1963 spoken word session by Bob Dylan that he added to the playlist.
“You’ll find God in the church of your choice, you’ll find Woody Guthrie in Brooklyn State Hospital, and though it’s only my opinion, I may be right or wrong, you’ll find them both in the Grand Canyon at sundown.”
The employee followed with an explanation about how the quote relates to his recent loss of a pet.
Hospitals and churches are where people go to find closure, find answers, find hope, beauty, inspiration; to find something deeper. But they aren’t the only places. For anyone who’s lost someone, just go outside, find that place that’s special to you and reconnect. They’re no longer physically there, but can still be there for you.
A playlist created by Studio Dumbar/DEPT®, our Netherlands-based partner agency, is just the beginning. In the spirit of JAMS, our DEPT® family members now make playlists and art to share with each other.
Art credit: Christopher Noort (Lead Designer) and Giovanni Zanella (Motion Designer)
Of course, the idea of sharing playlists feels as old as the creation of fire and by no means do we take credit.
That said, we’d like to think we played a small role in allowing agency culture worldwide to become more vulnerable through the lens of music. Our global family of DEPT agencies now share their JAMS on social channels through a branded identity for the world to see.
The next wave is the most intriguing. We plan to produce short documentaries spotlighting the compelling stories told by our curators. Who knows – there might even be a JAMS charity event and scholarship one day.
It might sound overly aspirational and unclear, but that’s how it all began – and we wouldn’t want it any other way.
- AWWWARDS — SITE OF THE MONTH — 2022
- AWWWARDS — SITE OF THE DAY — 2022
- THE FWA — SITE OF THE DAY — 2022
- CSS AWARDS — SITE OF THE DAY — 2022
VP of Growth
Star Atlas is an AAA space exploration strategy game and blockchain-driven virtual metaverse. The highly anticipated game has epic graphics, compelling lore, and a forward looking blockchain-based economic model including Play-to-Earn and other DeFi features.
The brand is set to revolutionise the future of gaming, entertainment and beyond. Creative studio Hello Monday (part of DEPT®) partnered with the Star Atlas team to build an immersive digital experience to create excitement around the game’s launch.
A portal to the future
Star Atlas, set in the 27th century, combines everything a sci-fi gamer’s heart desires; it’s about space exploration, territorial conquest, and political domination. The teaser homepage features a galactic portal that pulls users right into the Star Atlas metaverse. The colour palette is colourful and light to move away from the traditionally dark and moody sci-fi aesthetic to help Star Atlas stand out in the world of sci-fi gaming.
The navigation structure is inspired by the solar system. Hello Monday (part of DEPT®) worked to develop a motion approach and iconography style that felt unique and reflects the Star Atlas brand.
Users can easily download the Star Atlas whitepaper, sign up for more information or click “play now” to visit the marketplace, where they can view the game leaderboard and buy and sell resources and services both in and outside the game. This combination of blockchain based in-game currencies and a fully decentralized, non-fungible token (NFT) asset ownership makes Star Atlas a truly innovative game.
Visualising the metaverse
Users can scroll through various chapters that introduce the game lore, and interact with 3D visualisations of spaceships and planets inspired by the Star Atlas world.
The 3D visuals are rendered as point clouds, a set of data points in space, alluding to stars in the universe. They needed to be recognisable and visually appealing while staying abstract to help tease for the upcoming game aesthetic. To achieve this look, the Hello Monday team wrote a custom WebGL point cloud shader that gives the illusion of a depth-of-field effect while staying very performant.
The 3D models are made from projecting light rays onto the surface of actual game models, and pre-processed in a custom compression pipeline based on Draco, an open-source library for compressing and decompressing 3D geometric meshes and point clouds.
Star Atlas is among the most talked-about Play-to-earn games. We were excited to help bring the digital experience to life and try to make it just as forward-thinking as the game itself.
Anders Jessen, Founding Partner, Hello Monday
The stars aligned for Star Atlas
The unique immersive digital experience Hello Monday (part of DEPT®) created for the launch of Star Atlas received overwhelmingly positive feedback from both the Star Atlas community and different award juries around the world:
- Webby Awards 2022: People’s Voice Winner in the category Entertainment
- Awwwards 2021: Site of the Day and Site of the Year in the category Users’ Choice
- FWA 2021: Site of the Day
Founding Partner, HELLO MONDAY/DEPT®
SPIN’s iconic covers have been a collector’s item since the magazine’s first issue in 1985. In today’s digital world, fans are looking to collect these pieces of culture in a new way–via NFTs.
SPIN partnered with DEPT® to create a carbon-neutral NFT marketplace to sell, auction, and re-sell their covers and other art assets. In doing so, SPIN became the first major music media brand to make its full content archive available with NFTs.
New opportunities for engaging with music fans
SPIN owns 36 years of iconic photography, covers, videos, and other rare media.
These assets have been appreciated and valued by magazine subscribers for decades. But like many publishers experimenting with NFTs, SPIN realised that they could extend the value of their storied intellectual property to even more fans through digital collectibles.
Working with DEPT®, SPIN set out to make its limited-edition covers and other memorabilia available for digital ownership, giving fans the opportunity to own a piece of art symbolising their favourite musicians.
The company hoped to continually release fresh NFTs on a regular basis to fuel regular engagement with images, collector packs and unreleased content.
Removing the barrier to entry for newcomers
SPIN’s NFT marketplace is to make its full content archive available with NFTs.
SPIN’s NFT marketplace was built with Algomart, an open-source platform on the Algorand blockchain created by DEPT®. Because blockchain technologies are still very new, the complexities and required expertise make starting from scratch with NFTs extremely difficult and costly.
Algomart gives SPIN an out-of-the-box solution that makes it easier for them to enter the market, and have the control to make a bespoke offering with a tech stack that can scale as their marketplace grows.
And, using Algomart, end-users can purchase or bid on SPIN NFTs without converting USD to crypto. In this way, it feels a bit like a typical eCommerce store. The marketplace automatically creates a wallet on behalf of its users and a custodial wallet. This makes it easier for users since they don’t have to manage additional accounts or download a new application. Instead, they have a pin number that grants them access to their NFT.
Perhaps most importantly, it was very important to the team at SPIN to be able to accelerate the sustainable advancement of the NFT space. Working with Algorand gives SPIN an ESG friendly and energy-efficient technology to launch their NFT marketplace.
This will both unlock the enormous value of these assets and do so in a more environmentally sustainable way.
Being able to launch an NFT storefront quickly and easily allowed SPIN to experiment with NFTs without devoting too many resources to its creation. Having tested the market, they can now continue to release NFTs to their devoted fanbase.
It’s an easy entry point for fans to begin to collect scarce digital photography and memorabilia while providing artists a way into the space.
Jimmy Hutcheson, CEO of SPIN
Launched at SXSW 2022
SPIN unveiled its NFT marketplace at SXSW 2022, with an inaugural auction featuring a Machine Gun Kelly cover. Additional covers, as well as art pieces, will be placed up for auction over the course of 2022.
Down the line, SPIN hopes to provide unique value-added experiences for NFT owners like physical art galleries, events, and experiential installations. Over time, the NFT marketplace will expand to feature a selection of artists and personalities curated by SPIN.
“We’re excited to introduce these famous pieces as NFTs. It’s an easy entry point for fans to begin to collect scarce and coveted digital photography and memorabilia while providing artists a way into the space,” said Jimmy Hutcheson, CEO of SPIN.
Global SVP, Engineering & Technology
Podcasts har i de seneste år oplevet en eksponentiel vækst i popularitet. Lovgivningen om ophavsret betyder dog, at det kan være en udfordring at tilføje musik til sit lydspor.
Takket være Spotifys nye løsning Music + Talk hører disse udfordringer nu fortiden til.
Adgang til over 60 millioner sange
Nu kan digitale kreatører frit kombinere deres egne optagelser med numre fra Spotify ved hjælp af Anchor – en gratis app til at skabe og distribuere podcasts.
Resultatet er en ny genre inden for podcasts: Music + Talk.
Studio Dumbar (Part of Dept) blev udvalgt til at skabe den visuelle identitet til det banebrydende brand.
Spotifys målsætning med Music + Talk er at blive en vigtig spiller på det globale podcastmarked og samtidig revolutionere måden, hvorpå lydindhold bliver skabt og delt, og give det nyt liv.
Det nye brand måtte derfor kommunikere deres energi og ambition, mens det samtidig sad trygt side om side med Spotify og Anchor. Udtrykket skulle være fleksibelt, nemt at arbejde med og stærkt nok til at tiltrække podcastscenens store stjerner såvel som næste generation af talent.
I tæt samarbejde med Spotify og vores søsterbureau, Byte (en del af Dept), skabte vi et pulserende brand med bevægelse i sin DNA. Logoet kommunikerer krystalklart produktets formål. Formerne med ordene Music + Talk tilfører personlighed og udgør samtidig et fundament for den bredere visuelle identitet. Når figurerne er i bevægelse, ser man dem strække sig ud og trække sig sammen, så de udtrykker lydens pulserende energi og skaber en større familie af former, som tilsammen danner mønstre. Uanset om disse mønstre skæres til, roteres eller vises i forskellige farvekombinationer, forbliver de genkendelige selv uden brug af logoet, og de fungerer derfor som et karakteristisk fundament, der giver den visuelle identitet fleksibilitet. Lydlogoet udgør ligeledes en integreret del af den visuelle identitet: en kort, mindeværdig jingle skabt for at gøre det let at identificere video- og lydinhold, der er lavet til Music + Talk-formatet.
Identiteten vil fortsat blive udrullet, efterhånden som nyt indhold bliver produceret og delt via Music + Talk. Alle designmaterialer er gjort tilgængelige online, ledsaget af udførlige brand-guidelines. Det sikrer en konsistent og sammenhængende identitet, uanset hvordan det bruges, og hvor i verden designeren befinder sig.
Jonas Roland Therkildsen
More and more individuals are shifting towards digital channels to accomplish any and everything. Seeing this shift, the Van Gogh Museum understood that it needed to elevate its digital presence and ensure it was accessible to everyone. So they asked DEPT® to turn their existing website into a work of art.
Designing a new website worthy of Van Gogh’s art
The iconic Van Gogh Museum in Amsterdam, dedicated to displaying the works of Vincent van Gogh, is one of the most important museums in the Netherlands. With over 200 paintings, 400 drawings, and 700 letters by the artist, it’s the largest Van Gogh collection in the world. To meet the demands of the digital world, the museum has partnered with DEPT® for the last two years. Together, we have created a new visual identity for the museum and developed the Unravel Van Gogh mobile app. But it was time to take it up a notch and design a new website worthy of Van Gogh’s art.
When you think of Van Gogh, colourful sceneries come to mind. So this was our starting point. We wanted the website to resonate with the user and leave an impression while, at the same time, being modest and simple in appearance. So, to kick off our design process, we started with an analysis which would enable us to make concrete recommendations for the museum’s future website. We researched the user journey and delved into any challenges they may face while browsing the current website, paying special attention to any difficulties those with a disability may encounter.
Behind the brushstrokes
To ensure the content stood out and that the design did not compete with the work of Van Gogh or other work featured on the website but instead complimented it, we kept the design clean and minimalistic, giving it a timeless feel. We embraced the museum’s new identity, which was designed by Studio Dumbar (part of Dept) in 2018, by using similar colours and typography. We assigned each page to a different colour which was adapted to the work of art displayed on it, a feat rarely done amongst the white backgrounds of various museum websites. We also implemented subtle interaction animations and transitions to make the website feel light and engage the user.
The museum website not only aims to inspire and entice visitors but also educate and delight them. However, the old story format didn’t promote users to read the content in its entirety. So we updated the website’s story format by simplifying the layout while making it more snappy and interactive as the user scrolls down. This made the articles more appealing to read, especially for users coming from social channels. It also enabled editors to create and post content in a much quicker fashion.
Revealing the details of Van Gogh’s paintings digitally
The museum’s new website embarks in a voyage of discovery and inspiration, helping guide art lovers to the world of Vincent van Gogh. Ensuring users all around the world are inspired by how Van Gogh influenced art’s history and can connect with the museum in a desirable digital manner.
UX Design & Research Lead
Imagine being surrounded by motion designs in all shapes, colours and sizes. One mesmerising artwork after another is showcased on various screens captivating you, making you lose track of time. This is what happened in Amsterdam Central Station in November 2019. The screens which normally provide commercial messages to passersby’s showcased experimental and stimulating motion design. Studio Dumbar (part of Dept) and Exterion Media collaborated to create and organise Design in Motion (DEMO) festival which showcased the best motion designs from both national and international designers across all 80 screens for a period of 24 hours.
The largest design in motion festival
Nowadays, our society becomes more visually and technologically oriented. Interaction and communication between people and brands are predominantly digital and screen-based. That’s why motion is so important, it’s a fuse of design and technology that still has room for growth. Motion has the potential to enhance brands and digital experiences. DEMO festival aimed to put a spotlight on an underexposed yet increasingly important aspect of graphic design: motion. It offered this new art form a stage with access to a large audience where diverse designers could show their work, be inspired by others and build their network. The result was the largest design motion festival which took over all 80 screens at Amsterdam Central Station for 24 hours. The program changed every hour creating an ever-changing motion experience.
Amsterdam central station became a moving work of art
Selecting from thousands
Studio Dumbar advertised an open call to designers globally to submit their work. This resulted in 2,738 submissions. The team proceeded to analyse every entry based on its concept, technical innovation and whether the design-challenged the current parameters of the media. It took them five rounds (18 hours per round) to narrow down which motion designs would be shown. The final selection included 400 creations by 253 designers from 37 countries. Based on the chosen designs, eleven themes were created such as ‘Happy Hour’, ‘Better than Real’, ‘Stranger Things’ and ‘Type Only’ which were shown throughout the day on all platforms, in the passages and the central hall. The themes were alternated with ‘takeovers’ during which the motion work of one designer is shown simultaneously across all 80 screens.
From train station to exhibition space
The day of the exhibition, people showed up from around the world to be amazed and inspired by the various motion designs displayed. During the day, tours were held in addition to multiple free public lectures about all things design and motion. DEMO festival transformed Amsterdam’s main train station into one large moving work of art and inspired, intrigued and created a lasting experience for everyone. By showcasing thought-provoking and inspiring designs, this festival redefined out-of-home advertising by showing a new way of broadcasting information.
Creative Director & Head of Design
Rasmus Keller Jansen
The world is undergoing a digital revolution, but classical music has been left behind and, as such, is facing a decline in popularity. However, Primephonic refuses to accept this negative trend. The music streaming platform is translating the classical music experience into a digital one. Together, we developed a full-funnel media strategy using Facebook to reignite a worldwide passion for the music genre.
Using Facebook to reignite a worldwide passion for classical music
A not so classical Facebook campaign
The dutch-american startup was founded by a team of classical music lovers who aim to address the unmet needs of classical music lovers worldwide. From streaming music to discovering background information, the app enables music lovers to listen to more diverse music in a more enriching way. to reach a wider audience, the company approached DEPT®. We developed and implemented a global full-funnel approach on facebook that harnesses the power of data to tailor and personalise the message a user receives.
Catering to a non-linear customer journey
The goal of the campaign was to raise Primephonic’s brand awareness and encourage users to try the app for fourteen days for free. However, like for many companies, the customer journey for Primephonic is not linear. Therefore, when devising a campaign strategy, we realised that it too could not follow strict and specific stages. Instead, our always-on campaign included different KPI’s and ad types per phase, to ensure we reached users in a way that would entice them the most.
Using data to drive the customer journey
We took a data-driven approach when developing Primephonic’s campaign strategy to ensure the brand’s message evolved with the customer journey. So, after targeting users with music-related interests, those that show interest are encouraged to try the app via a free ten-day trial. Depending on the user’s behaviour they might either get two free trials in a row or prompted to start a subscription. Thus enabling Primephonic to tailor its communication.
Partnering with classical celebrities
Numerous classical music artists she Primephonic’s vision and are eager to help the company bring classical music into the digital era. as a result, together with Primephonic, we partnered with known artists such as pavarotti, the new york philharmonic and atlanta symphony orchestra to co-create facebook campaigns. Meaning, we were able to advertise on the artist’s page and give their followers a customised discount code. In addition, we used their follower information to further hone in on the correct target audience.
Maximising the impact of every dollar spent
Throughout this project, we continuously made improvements and gathered learnings along the way which ensured that the Strategy Only grew stronger as we progressed. As our messaging became more and more personal and the app continued to develop, Primephonic saw a large increase in volume and a decrease in cost per action as shown below:
- 18% decrease in cost per app install
- 48% decrease in cost per trial
- 44% decrease in cost per subscription
Together, we elevated the company’s social media presence by harnessing the power of creativity and data to reach the right people with the right message. Ensuring that classical music lovers around the world know that there is a platform for them.
Swiss musician Aaron Wegmann released his 2020 album, «Pancha», along with a fascinating web experience. At the heart of the digital presence is an online media player that generates a unique clip every time a song is played; an audio-visual journey that never existed before and never will again. Aaronwegmann.ch shows its own kind of real live moments.
Internet meets songwriting
A web project for a musician holds the potential for ideas and solutions that go beyond the scope of standard band websites. For guitarist and singer-songwriter Aaron Wegmann, we created a digital spectacle that is based on the internet itself and, at the same time, has an inner relationship to Aaron’s songwriting.
Dive in and discover the endless dance between sounds, words and visuals
Sounds inspire words inspire images
Aaron’s way of writing songs is intuitive; when he plays a riff on his guitar and spontaneously sings words that fit well, he often creates a new song. The website designed by DEPT® reflects this process on a technical level. The clips add a visual dimension of their own to the music; a fascinating world of images, whose source are the lyrics of the songs.
A web application for a unique experience
Hear it, see it, feel it
‘Randomness’ as a design principle and the use of visual material from almost infinite sources is reminiscent of Pop Art, Dadaism and Surrealism. Diving into the flow of the clips, one can find a new way to access Aaron’s music. Thus the website for «Pancha» becomes an essential element of his artist branding.
Everyone knows Guinness World Records™, the universally recognised authority on record-breaking achievement. For over 60 years, people across the globe have been enthralled by an ever-increasing number of record challenges and achievements. Maybe you’ve tried to break an ever-existing record before?
Transformation and centralisation
To give you an impression, the organisation currently has over 40,000 records in their database and continues to receive 1,000 new applications every week from 174 countries, with over 6,000 records being approved annually. As such, the business was keen to improve efficiencies and centralise its record management operations, which was the reason DEPT® entered the game.
The business objective was clear. Transforming the processes for creating and managing records, by using a centralised tool to speed up customer response times, drive predictable results and improve the accuracy and re-use of information. This is why we recommended a centralised content management hub that would go beyond simply managing records. A system that would meet Guinness World Records’ record management objectives and also enable accessibility of all the stored information to be used across its digital touchpoints is what we proposed.
A centralised content management hub and accessibility of all stored information
This implementation had multiple benefits. It improved workflow processes by providing a centralised view of records, including the workflow stage and engagement history.
By moving to a digital solution, the organisation reduced its paper mountain, whilst ensuring consistency in both process and communication. The technical solution’s ability to repurpose content has increased digital marketing opportunities and enabled the easy creation of microsites. All the content stored within the system acts as a blueprint for the printed book and can be sent directly to the publisher. The content management system and website redesign have enabled localised content for the organisation’s global users.
To recap, the project has seen the organisation undergo a digital transformation. DEPT® has helped Guinness World Records to improve its offline processes and revolutionised the way it tackles record and content management.
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