{"id":4269709,"date":"2021-04-21T00:56:33","date_gmt":"2021-04-20T22:56:33","guid":{"rendered":"https:\/\/www.deptagency.com\/insight\/salesforce-order-management-keeps-things-simple-for-you\/"},"modified":"2025-12-08T13:42:50","modified_gmt":"2025-12-08T11:42:50","slug":"salesforce-order-management-keeps-things-simple-for-you","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/en-au\/insight\/salesforce-order-management-keeps-things-simple-for-you\/","title":{"rendered":"Salesforce Order Management keeps things simple for you"},"content":{"rendered":"
\n\t\n\t<\/svg>\n\t\t\t\n\t\t\tBack to all articles\t\t<\/span>\n\t\n<\/button>\n\t\tSalesforce Order Management keeps things simple for you\t<\/h1>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>
\n\t\t\t\n\t\n\t
\n\t\tTim de Kamper\t\t
\n\t\tVP eCommerce, Europe\n\t\t\t<\/div>\n<\/div>\n\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\tDate\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t21 April 2021\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/div>\n\n
\n\t
\n\t\t\n\t\t\t\t\t
\n\t\t\t\t\n
\n\t\tYou\u2019re probably already familiar with Salesforce and know that it provides premium commerce experiences. It\u2019s a platform built for growth and designed for innovation and connected to a peerless CRM (Customer Relationship Management).\t<\/h2><\/div><\/div>\n\n
\n\t\tAt DEPT\u00ae, we\u2019ve been using Salesforce to service our clients for years. After all, it encompasses both B2C and B2B commerce, the proprietary Einstein AI, the AppExchange ecosystem, the Trailblazer community, as well as Trailhead for Commerce.\t<\/p><\/div><\/div>\n\n
\n\t\tAlways on the lookout for new opportunities, after a successful pilot in May 2019, Salesforce went live with an order management system on February 18th of this year: SOM (Salesforce Order Management). Something we\u2019d like to tell you all about.\t<\/p><\/div><\/div>\n\n
\n\t\tSalesforce Order Management: it\u2019s about time\t<\/h2><\/div><\/div>\n\n
\n\t\tSalesforce originated as a CRM, a method to manage your relationships with new and existing customers. In the last few years, they\u2019ve steadily worked towards making e-commerce part of their wheelhouse as well. But e-commerce gets more complicated once your company gets bigger, goes international, or incorporates brick-and-mortar stores.\t<\/p><\/div><\/div>\n\n
\n\t\tThat\u2019s where order management comes in: a way to ensure your customers\u2019 orders are processed correctly, fulfilled in a timely manner, and that returns can be handled with flexibility and ease. Adding an order management system to their portfolio was only a matter of time, and it\u2019s an addition that promises to save its users time as well as money.\t<\/p><\/div><\/div>\n\n
\n\t\tAn abundance of answers to a plethora of problems\t<\/h2><\/div><\/div>\n\n
\n\t\tE-commerce comes with a variety of challenges, many of which might seem daunting to tackle on your own. That\u2019s where SOM comes in, which promises to assist you with a variety of features.\t<\/p><\/div><\/div>\n\n
    \n\t
  • Order lifecycle management: SOM provides an end-to-end supply chain workflow to manage order fulfilment, payment capture, invoice creation, and custom business logic.<\/li>
  • Connected commerce and service experience: With unified customer profiles and order history, you unlock seamless commerce, call centre, and self-service scenarios.<\/li>
  • Built on the Lightning platform: SOM is powered by Salesforce Lightning for easy extensibility, modern micro-services, and custom visual workflows.<\/li>
  • Partner ecosystem: And to make things even easier, it features pre-built connector apps for supply chain partners including: payments, tax, fraud, WMS, and shipping via AppExchange.<\/li><\/ul><\/div><\/div>\n\n
    \n\t\tDelving deeper into the Salesforce ecosystem\t<\/h2><\/div><\/div>\n\n
    \n\t\tWhat SOM can\u00a0do<\/em>\u00a0should be somewhat clear by now, but\u00a0how<\/em>\u00a0does it function exactly within the context of the Salesforce ecosystem? A question that\u2019s most easily answered in an infographic:\t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t