{"id":4269621,"date":"2022-12-08T13:42:00","date_gmt":"2022-12-08T11:42:00","guid":{"rendered":"https:\/\/www.deptagency.com\/?post_type=article&p=4269621"},"modified":"2025-12-10T10:16:17","modified_gmt":"2025-12-10T08:16:17","slug":"launching-a-new-direct-to-consumer-health-brand","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/en-au\/insight\/launching-a-new-direct-to-consumer-health-brand\/","title":{"rendered":"Launching a new direct-to-consumer health brand"},"content":{"rendered":"
\n\t\n\t<\/svg>\n\t\t\t\n\t\t\tBack to all articles\t\t<\/span>\n\t\n<\/button>\n\t\tLaunching a new direct-to-consumer health brand\t<\/h1>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>
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\n\t\t\tMWELL<\/a>, a new direct-to-consumer health brand, was entering the market as a startup venture. MWELL\u2019s microbiome, prebiotic and high-fibre products help support a healthy digestive system. Even though it\u2019s an offshoot of one of the world\u2019s largest food manufacturing companies, MWELL operates as its own entity, and turned to DEPT\u00ae to help with the brand launch.

DEPT\u00ae joined the team as a strategic and creative partner, shaping MWELL\u2019s brand personality and contributing to its go-to-market strategy. We delivered: content strategy; consumer research; marketing automation; email strategy and activation; social calendar; CRO, and creative assets for paid and organic social, display ads, and email marketing.\t<\/h2><\/div><\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n\n\n\t
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\n\t\t\tBrand positioning strategy\t<\/h2><\/div><\/div>\n\n

DEPT\u00ae researched UK competitors to understand MWELL\u2019s market position in relation to product, brand and price. We performed consumer research, created audience personas and reviewed what each user journey would look like. Based on this information, we supported MWELL\u2019s in-house team with a blueprint to capture data through implementing technical tools and analytics software.\u00a0

MWELL emerged as a source of knowledge in gut health. Its brand tone of voice and messaging tapped into changing human behaviour around the need to protect one\u2019s health, and leveraged the increase in people using cooking as a fun and creative outlet. DEPT\u00ae\u2019s content team researched conversational topics and developed a strategy for MWELL to approach them in a way that its target audiences could relate to.

A social calendar was created to fuel its blog and social media with consistent messaging across all channels, reinforcing an omnichannel approach. As people sought out products to help balance the scales between living their best lives and maintaining overall health, MWELL was present to empower and provide solutions. The first part of the positioning strategy focused on building brand awareness and product engagement through educational pieces.<\/p><\/div><\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n\n\n\t

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\n\t\t\tUnifying brand identity\t<\/h2><\/div><\/div>\n\n

DEPT\u00ae\u2019s designers utilised the colours and fonts from MWELL\u2019s website design to create a component library of assets that can be adapted throughout all of its brand touchpoints and marketing collateral. DEPT\u00ae designed email templates and introduced motion design into its brand advertising as an effective, visual tool to boost viewer engagement. This approach ensured MWELL was unified across all channels, creating a process where consistency is held to a high standard and the brand continuously stands out.<\/p><\/div><\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n\n\n\t

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\n\t\t\tOmnichannel digital marketing\t<\/h2><\/div><\/div>\n\n

DEPT\u00ae collaborated with media agency iProspect to initiate a full-funnel marketing strategy. Together, we defined the most relevant marketing channels and incorporated the See \u2013 Think \u2013 Do \u2013 Care (STDC) model. We led on the creative side, copywriting organic social media posts and designing all advertising assets, which worked in tandem with MWELL\u2019s paid activity and strategy implementation.\u00a0

Our advertising creative encompassed a combination of static and motion graphics, displayed through a variety of platforms and contexts. This involved personalised adverts based on the social content and pages users viewed to facilitate a retargeting campaign.\u00a0

Marketing automation was the main channel for post-purchase engagement, designed to maximise the value MWELL delivers to generate brand loyalty, repeat purchases and advocacy. If a user interacted with the website\u2019s gut health assessment, we tailored journeys for these subscribers, nurturing them to convert to customers. Our email marketing strategy informed customers about hygiene moments, such as the next delivery date and complementary products. To take engagement levels even further, we recommended serving relevant content based on behaviours and establishing a rewards programme.

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