{"id":4253922,"date":"2021-04-07T13:56:51","date_gmt":"2021-04-07T11:56:51","guid":{"rendered":"https:\/\/www.deptagency.com\/service\/engineering\/experience-platforms\/"},"modified":"2021-04-07T16:58:01","modified_gmt":"2021-04-07T16:58:01","slug":"experience-platforms","status":"publish","type":"service","link":"https:\/\/www.deptagency.com\/de-dach\/service\/engineering\/experience-platforms\/","title":{"rendered":"Experience Platforms"},"content":{"rendered":"<div class=\"block-panel-with-rich-text\">\n\t<div class=\"block-panel-with-rich-text__left block-panel-with-rich-text__left--richBlack\">\n\t\t<h1 class=\"heading heading__color--white heading__size--xl heading__align--left block-panel-with-rich-text__heading\">\n\t\t\tExperience Platforms\t<\/h1>\t<\/div>\n\n\t<div class=\"block-panel-with-rich-text__right block-panel-with-rich-text__right--white\">\n\t\t<div class=\"block-panel-with-rich-text__right-content block-panel-with-rich-text__right-content--white\">\n\t\t\t\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tCustomer-Experience-Plattformen (CX) steigern sowohl die Conversion als auch die Kundenbindung. Angefangen von der Suche nach Informationen, Produkten und Services \u00fcber den Vergleich von technischen Merkmalen bis hin zu den Lieferoptionen \u2013 jede einzelne Phase der Customer Journey bietet Ihnen die Chance, potenzielle Kunden anzulocken und zielsicher zum Einkauf bei Ihrem Unternehmen zu begleiten. Genau deshalb sollten Sie mit Ihrer CX-Plattform die M\u00f6glichkeit haben, jedem User auf allen Kan\u00e4len ein individuelles Erlebnis zu bieten.\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Bei DEPT\u00ae setzen wir Ihre Customer-Experience-Strategie mit den passenden technischen Tools erfolgreich um. Wir entwickeln CX-Plattformen, mit denen Sie Ihren Kunden und Markenfans eine attraktive Experience bieten, die Ihrer Brand Identity entspricht, potenzielle Kunden zum Kauf f\u00fchrt und daf\u00fcr sorgt, dass sie immer wiederkommen.<\/p><\/div><\/div>\n\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><h2 class=\"heading heading__size--s heading__align--left block-heading__heading\">\n\t\t\tPersonalisierte Customer Journey\t<\/h2><\/div><\/div>\n\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Heutzutage erwarten immer mehr Konsumenten ein personalisiertes Einkaufserlebnis, das auf ihre besonderen Interessen zugeschnitten ist. Mithilfe von KI, Datenanalyse und dynamischem Content k\u00f6nnen unsere Data-Science- und Entwickler-Teams ein individuelles Erlebnis f\u00fcr jeden einzelnen Kunden gestalten. Diese Personalisierung erstreckt sich \u00fcber jeden einzelnen digitalen Touchpoint und umfasst auch Funktionen wie Live-Chat und Direct-Messaging \u2013 so k\u00f6nnen Sie jedem Besucher Ihrer Website ein umfassendes personalisiertes Erlebnis bieten. Je mehr User Ihre Website besuchen, desto besser lernen Sie deren Motivationen und Verhaltensweisen zu verstehen. Durch kontinuierliches Tracking und Analyse des Nutzerverhaltens sowie der am meisten besuchten Seiten k\u00f6nnen wir die User Experience laufend verbessern.<\/p><\/div><\/div>\n\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Sowohl cloud- als auch serverbasiert steht eine breite Palette an digitalen CX-Software-Plattformen zur Verf\u00fcgung. Wir beraten unsere Kunden unabh\u00e4ngig bei der Auswahl der passenden Plattform, die genau auf ihre individuellen Anforderungen zugeschnitten ist. Dazu greifen wir auf unsere Erfahrung mit einer Vielzahl von Providern zur\u00fcck, unter anderem mit\u00a0<a href=\"https:\/\/www.deptagency.com\/de-dach\/partner\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>,\u00a0<a href=\"https:\/\/www.deptagency.com\/de-dach\/partner\/commercetools\/\" target=\"_blank\" rel=\"noreferrer noopener\">Commercetools<\/a>, Episerver, Bloomreach,\u00a0<a href=\"https:\/\/www.deptagency.com\/de-dach\/partner\/spryker\/\" target=\"_blank\" rel=\"noreferrer noopener\">Spryker<\/a>,\u00a0<a href=\"https:\/\/www.deptagency.com\/de-dach\/partner\/adobe-experience-manager\/\" target=\"_blank\" rel=\"noreferrer noopener\">Adobe<\/a>, Shopify Plus und\u00a0<a href=\"https:\/\/www.deptagency.com\/de-dach\/partner\/sitecore\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sitecore<\/a>.<\/p><\/div><\/div>\n\n<div class='block-panel-with-rich-text__item'><div class='block-panel-with-rich-text__item-inner'><p class=\"paragraph paragraph__size--default paragraph__align--left block-paragraph__paragraph\">Wir unterst\u00fctzen Sie bei der Auswahl, Entwicklung und Umsetzung des CX-Tool-Stacks, mit dem Sie Ihren Kunden eine herausragende Customer Experience bieten, die einfache und reibungslose Interaktionen erm\u00f6glicht, deutlich mehr Flexibilit\u00e4t bietet als bestehende Systeme und auch noch auf die Zukunft ausgerichtet ist.<\/p><\/div><\/div>\n\t\t<\/div>\n\n\t\t<button\tclass=\"cta-bar block-panel-with-rich-text__cta-bar js-cta-bar\"\n\tid=\"block-panel-with-rich-text-96497368bce2a91f050b3458e9a1be1f\"\n\ttitle=\"Jetzt Kontakt aufnehmen\"\n\taria-label=\"\"\n\t\t>\n\t<div class=\"cta-bar__container cta-bar__container--size--default\">\n\t\t<div class=\"cta-bar__content\">\n\t\t\t<span class=\"cta-bar__label\">\n\t\t\t\tJetzt Kontakt aufnehmen\t\t\t<\/span>\n\t\t\t<i class=\"icon icon icon__color--white icon__size--small icon__arrow-right-circle cta-bar__icon cta-bar__icon\">\n\t<svg width='24' 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