{"id":4449729,"date":"2026-06-30T10:40:36","date_gmt":"2026-06-30T08:40:36","guid":{"rendered":"https:\/\/www.deptagency.com\/?post_type=article&#038;p=4449729"},"modified":"2026-06-30T10:40:42","modified_gmt":"2026-06-30T08:40:42","slug":"css-und-dept-conversational-ai-im-gesundheitswesen","status":"publish","type":"article","link":"https:\/\/www.deptagency.com\/de-dach\/insight\/css-und-dept-conversational-ai-im-gesundheitswesen\/","title":{"rendered":"CSS und DEPT\u00ae setzen neue Ma\u00dfst\u00e4be f\u00fcr Conversational AI im Gesundheitswesen"},"content":{"rendered":"<div class=\"block-insight-intro\">\n\t<div\n\t\tclass=\"block-insight-intro__meta\"\n\t\tdata-animation=\"scale-fade\">\n\t\t<div\t\t\tclass=\"block-insight-intro__badge bg-refreshed-cyan\"\n\t\t\t>\n\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 16 16' fill='none'><mask id='3a72ca2e-6927-4b14-9d63-99a32ea39227' style='mask-type:alpha' maskUnits='userSpaceOnUse' x='0' y='0' width='16' height='16'><path fill='#D9D9D9' stroke='#fff' d='M.5.5h15v15H.5z'\/><\/mask><g mask='url(#3a72ca2e-6927-4b14-9d63-99a32ea39227)'><path d='M4.167 11.167H8.5v-1H4.167v1Zm6.666 0h1V4.834h-1v6.333ZM4.167 8.5H8.5v-1H4.167v1Zm0-2.667H8.5v-1H4.167v1Zm-1.295 7.834c-.337 0-.622-.117-.855-.35a1.163 1.163 0 0 1-.35-.855V3.539c0-.337.116-.622.35-.856.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.855.35.234.234.35.519.35.856v8.923c0 .336-.116.622-.35.855-.233.233-.518.35-.855.35H2.872Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .064-.141V3.539a.196.196 0 0 0-.064-.141.195.195 0 0 0-.14-.065H2.871a.196.196 0 0 0-.141.065.196.196 0 0 0-.064.14v8.924c0 .051.021.098.064.14.043.043.09.065.14.065Z' fill='currentColor'\/><path d='M2.667 12.667V3.333m1.5 7.834H8.5v-1H4.167v1Zm6.666 0h1V4.834h-1v6.333ZM4.167 8.5H8.5v-1H4.167v1Zm0-2.667H8.5v-1H4.167v1Zm-1.295 7.834c-.337 0-.622-.117-.855-.35a1.163 1.163 0 0 1-.35-.855V3.539c0-.337.116-.622.35-.856.233-.233.518-.35.855-.35h10.256c.337 0 .622.117.855.35.234.234.35.519.35.856v8.923c0 .336-.116.622-.35.855-.233.233-.518.35-.855.35H2.872Zm0-1h10.256a.196.196 0 0 0 .141-.064.196.196 0 0 0 .064-.141V3.539a.196.196 0 0 0-.064-.141.195.195 0 0 0-.14-.065H2.871a.196.196 0 0 0-.141.065.196.196 0 0 0-.064.14v8.924c0 .051.021.098.064.14.043.043.09.065.14.065Z' stroke='currentColor' stroke-width='0.25' fill='none'\/><\/g><\/svg>\t\t\t<span class=\"text-sans-14\">\n\t\t\t\tInsights\t\t\t<\/span>\n\t\t<\/div>\n\t<\/div>\n\t<h1\tclass=\"text text-sans-60 block-insight-intro__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >CSS und DEPT\u00ae setzen neue Ma\u00dfst\u00e4be f\u00fcr Conversational AI im Gesundheitswesen<\/h1><div class=\"author block-insight-intro__author\" data-animation=\"slide-fade\">\n\t\t\t<img\n\t\t\tclass=\"author__portrait\"\n\t\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2023\/06\/Ines-Saraiva-150x150.jpeg\"\n\t\t\talt=\"In\u00eas Saraiva\"\n\t\t\/>\n\t\n\t<div class=\"author__text\">\n\t\tIn\u00eas Saraiva\t\t<br \/>\n\t\tGlobal Communications &amp; PR Director\n\t\t\t<\/div>\n<\/div>\n\t<div class=\"block-insight-intro__insight-meta\" data-animation=\"slide-fade\">\n\t\t\t\t\t<div class=\"block-insight-intro__insight-meta-item\">\n\t\t\t\t<span class=\"block-insight-intro__insight-meta-label\">\n\t\t\t\t\tDate\t\t\t\t<\/span>\n\t\t\t\t<span>\n\t\t\t\t\tJune 30, 2026\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<img\n\t\tsrc=\"https:\/\/www.deptagency.com\/wp-content\/uploads\/2026\/06\/DEPTxCSS_Logo_1920x1080.png\"\n\t\talt=\"CSS und DEPT\u00ae setzen neue Ma\u00dfst\u00e4be f\u00fcr Conversational AI im Gesundheitswesen\"\n\t\tclass=\"block-insight-intro__featured-image\"\n\t\tdata-animation=\"scale-fade\">\n<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >CSS, die f\u00fchrende Krankenversicherung der Schweiz, hat DEPT\u00ae als strategischen Partner f\u00fcr die Definition und Umsetzung der langfristigen Conversational AI-Strategie (CAI) beauftragt.<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Damit vertieft die CSS ihre Rolle als digitale Begleiterin f\u00fcr 1,73 Millionen Menschen und setzt einen neuen Standard daf\u00fcr, wann und wie K\u00fcnstliche Intelligenz N\u00e4he und Relevanz in Kundenkontakten auf digitalen Kan\u00e4len erm\u00f6glicht.<\/p><\/div>\n\t\n\t<\/div>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"start\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >In einer Zeit, in der Wachstum im Versicherungswesen zunehmend durch digitale Erlebnisse gepr\u00e4gt wird, geht die CSS \u00fcber isolierte KI-Pilotprojekte hinaus und strebt ein einheitliches, plattform\u00fcbergreifendes \u00d6kosystem an.<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Die Innovation wird dabei nicht importiert, sondern aus Luzern heraus gedacht, mit Schweizer Werten: Datenschutz, Vertrauen und pers\u00f6nliche N\u00e4he als Grundlage. Auf Basis einer mehrj\u00e4hrigen Roadmap schafft die Partnerschaft ein konsistentes KI-Erlebnis entlang aller digitalen Touchpoints \u00fcber Sprache, Text und multimodale Interaktionen hinweg. KI erg\u00e4nzt und verst\u00e4rkt dabei die menschliche Begleitung, ersetzt sie aber nicht.<\/p><\/div>\n\t\n\t<\/div>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >Versicherung und Gesundheit ist immer sehr pers\u00f6nlich. Wir wollen hier die Chancen welche uns KI bietet nutzen, um unsere Versicherten noch besser und individueller zu begleiten. DEPT\u00ae konzipiert gemeinsam mit der CSS daf\u00fcr den gesamten KI-Layer und entwickelt eine v\u00f6llig neue Interaktionsform: kein vorgefertigtes Tool, sondern einen Beratungslayer, der wirklich zu uns und unseren Versicherten passt.<\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Garry Bachmann, Digital Customer Experience, CSS<\/p><\/blockquote>\n\n<blockquote class=\"block-case-quote\" data-animation-timeline>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"1\">\u201c<\/span>\n\t<p\tclass=\"text text-sans-24 block-case-quote__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-timeline-item=\"2\" data-timeline-at=\"&lt;\" >Wachstum und Innovation im Versicherungswesen gr\u00fcnden auf Vertrauen. Die Unternehmen, die sich durchsetzen werden, passen sich nicht nur an KI an. Sie nutzen sie, um v\u00f6llig neue Wege der Kundenbegleitung zu entwickeln. Wir sind stolz darauf, unsere langj\u00e4hrige Partnerschaft mit CSS auszubauen und gemeinsam die Zukunft des Versicherungs-Selfservice zu gestalten. <\/p>\t<br \/>\n\t<span class=\"text-sans-20-24\" data-animation=\"fade\" data-timeline-item=\"3\" data-timeline-at=\"-0.5\">\u201d<\/span>\n\n\t<p\tclass=\"text text-sans-16 block-case-quote__text\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" data-animation-stagger=\"0.015\" data-timeline-item=\"4\" data-timeline-at=\"-0.5\" >Philipp Griesser, VP of Growth, DEPT\u00ae<\/p><\/blockquote>\n\n<div\n\tclass=\"block-assets-and-copy js-block-assets-and-copy\"\n\tdata-variant=\"copy-only\"\n\tdata-content-align=\"center\"\n>\n\t<h2\tclass=\"text text-sans-48 block-assets-and-copy__title\"\n\tdata-animation=\"slide\" data-animation-target=\"words\" >DEPT\u00ae begleitet CSS als Konzeptions- und Umsetzungspartner und setzt dabei seine Natural Language Experience (NLX) Design-Disziplin ein, um sicherzustellen, dass jede Interaktion menschlich und relevant wirkt.<\/h2><div\tdata-animation=\"slide-fade\" data-animation-target=\"inner-items-separate\" data-animation-delay=\"0.15\" data-animation-stagger=\"0.2\" class=\"block-assets-and-copy__content\" >\n\t<p\tclass=\"text text-sans-24 block-assets-and-copy__text\"\n\t>Die Arbeit konzentriert sich auf drei strategische S\u00e4ulen:<\/p>\n<ul\n\tclass=\"list text-sans-24 block-list__list\"\n\t>\n\t<li><strong>Ziel 2029<\/strong>: Eine mehrj\u00e4hrige Roadmap, die CSS bef\u00e4higt, Versicherte durch intelligente, KI-gest\u00fctzte Interaktionen effizienter und beratungsst\u00e4rker zu begleiten \u2013 ohne administrative Reibung.<\/li><li><strong>Experience Architecture<\/strong>: Von reaktiven Chatbots zu proaktiven Agentensystemen \u2013 DEPT\u00ae entwickelt gemeinsam mit CSS eine skalierbare KI-Architektur, die alle Stufen der Conversational-AI-Evolution abbildet und strategisch nutzbar macht.<\/li><li><strong>Skalierung &amp; Bef\u00e4higung<\/strong>: Ein praxisorientiertes CAI-Playbook und eine Toolbox, die es den internen Teams von CSS erm\u00f6glicht, KI-L\u00f6sungen schnell und pr\u00e4zise zu skalieren.<\/li><\/ul>\n<\/div>\n\t\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":200,"featured_media":4449730,"template":"","meta":{"_acf_changed":false,"es_utils_meta_schema":"","member_job_title":"","member_linkedin_url":"","dept_alt_featured_image":{"id":4449738,"url":"https:\/\/www.deptagency.com\/wp-content\/uploads\/2026\/06\/DEPTxCSS_Logo_1000x1200.png"},"dept_algolia_noindex":false,"dept_algolia_featured":false,"footnotes":""},"person":[42124],"insight-topics":[42455,42453],"class_list":["post-4449729","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":{"dept_is_3q_page":false,"dept_insight_featured":true,"dept_current_cpt_partner":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSS und DEPT\u00ae setzen neue Ma\u00dfst\u00e4be f\u00fcr Conversational AI im Gesundheitswesen - DEPT\u00ae<\/title>\n<meta name=\"description\" content=\"Die CSS Krankenversicherung beauftragt DEPT\u00ae mit ihrer Conversational AI-Strategie. 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